TN
Apr 16, 2023
Convenient
Dave was very helpful to get me set up with my unit
Recommended: Yes
Synthia Laura Molina
Mar 31, 2023
Utter loss of faith in Public Storage as a company. Terrible pricing.
I am no longer a fan of Public Storage as a company. That would be an understatement. Their price escalation policies gravely mistreat their longtime customers. My rent tripled (from the $200s to the $600s) since I moved my office records, etc., into a 10x20 storage unit near the 55 and 405 freeways in Orange County, California. My requests for a fair rent reductionâbacked by PDF'd evidence of prevailing rates in the regionâwere denied several times. By the time Public Storage authorized a token price break, I had already rented another unit in the same facility and hired movers at $270 for 3 hours to move me from one storage unit to another. What a colossal waste of time, money, and energy! As a longtime Public Storage customer, I was deeply disappointed by this fiscal mistreatment, and I lost all respect for the Public Storage brand. On another note, I really appreciated the Irvine-area Public Storage facility managers. Two of these lovely human beings tried their best to be helpful. They negotiated on my behalf with their corporate counterparts. Sadly, they were not authorized to override the absurd corporate price escalation policies they were forced to honor.
Recommended: No
Koko
Feb 08, 2023
Great service
It was first time to rent a storage but everything worked out well. The storage room is clean and well kept.
Recommended: Yes
Lili Ariazand
Apr 05, 2021
Professional management, clean environment
My moving was smooth and everything was clean as I expected
Recommended: Yes
Charlie Nobles
Dec 28, 2020
Great customer service by manager
Manny did a fantastic job of answering questions, discussing storage options and helping me get set up. Definitely recommend this location!
Recommended: Yes
Eddie
Dec 18, 2020
Satisfied
Easy process & helpful staff ð
Recommended: Yes
Lorie McHenry
Nov 30, 2020
Service was excellent by As Mirriam
Excellent Service but the unit ceiling was supposed to be sealed so no one could climb through from another unit to steal. This type of theft does occur because I am an adjuster of 30 years and have handled those types of claims. This facility is located at Public Storage on Franklin Ave. in Tustin Ca :Unit E68
Recommended: Yes
Alexis
Sep 30, 2020
Very Helpful
I Had a great experience in the office with Manny, spoke with the Rep Adam on the phone and he was so kind and told me they had perfect and affordable rates and he was right. I will be recommending my friends and family to this place because of there outstanding customer service. Thanks you guys! You are truly helpful.
Recommended: Yes
Roy Dupont
Jul 20, 2020
Great customer service!
Great customer service!
Recommended: Yes
Gary Voechting
Nov 22, 2019
Manny and Jen were helpful and...
Manny and Jen were helpful and professional.
No complaints.
Recommended: Yes
Jose Herrera
Oct 02, 2019
Excellent service
Excellent service, they explain step by step everything before you sign, friendly person
Recommended: Yes
Matthew Streit
Aug 23, 2019
I do not like that it is not 24/7
I do not like that it is not 24/7. Or at least 18/7. 12/7 is not looking out for the best interest of your customers. People work and your hours tell me that you expect me to take off work. Please do not assume I work a 40 hour week.
The carts are locked up so even though I am able to access it at 6 am, I do not have access to the carts that are provided till the site manager GETS IN AT 930. Again, work. So since I was assigned a 2nd floor unit, I am forced to carry my boxes, before work.
The site manager was amazing. Super nice and friendly and very knowledgeable. I really enjoyed my site manager
My problem is with the policies or rules set in place by corporate. Moving is not easy, and your hours of accessing the unit I'm paying for make moving more difficult.
I will be telling people about my move, the hours and that they should look into a different storage company.
Recommended: Yes
Jeffrey Holmes
Apr 25, 2019
Storage facility is very nice
Storage facility is clean, neat, appears secure, easily accessible and is located in a nice business area. So far I feel very confident in my choice of storage facilities.
Recommended: Yes
Susie
Apr 25, 2019
Just signed up so no experience over...
Just signed up so no experience over time - but manager was attentive and responsive and space is clean and well maintained. Great so far!
Recommended: Yes
Theresia Liem
Apr 23, 2019
Great job
Nice customer service,safe place
Recommended: Yes
Elaine Munson
Sep 27, 2018
Great Service
Great Service - Great Price
Recommended: Yes
Brian
Jul 17, 2018
Service was great
Service was great, had all my information when I came in from inputting it online. I originally thought I wanted a 10x15, but realized I didn't need that big of a space when the manager showed me it. The manager helped me look at two other spaces and made it easy for me. She already had my lock in hand. I was in and out within 20 minutes. Great service
Recommended: Yes
Nouf AlTwaim
May 18, 2017
They are the best Masuma and sadik , they helped us alot.
Recommended: Yes
Fatima Mamdani
May 11, 2017
Sadik and Masuma are one of the nicest people in the world. They have great service and accommodate to your every need.Their storage areas are in pristine condition. I highly recommend this place to anyone in need of a storage facility.
Recommended: Yes
Bart Broadnax
Apr 29, 2017
Sadik and Masuma have been very helpful and friendly. I recommend their facility for any storage needs.
Recommended: Yes
LeeSuss
Apr 18, 2017
Fantastic customer service by Sadik and masuma. Very friendly and informative. Showed us around the facilities. And answered every question with a smile. Definitely recommend them to anyone. Thanks for an easy transaction.
Recommended: Yes
Gregory Baker
Apr 06, 2017
i wish i had lights inside my unit
i wish i had lights inside my unit
Recommended: Yes
Alfredo Contreras
Mar 08, 2017
It's a great location clean and very friendly staff and great price.
I was greeted with respect.The staff was real helpful. Everything went quick and easy.I really like the price.I was paying more for a smaller size storage.Its very affordable there.
Recommended: Yes
Andrew Wagner
Sep 20, 2016
Overall a good place for accessible storage.
The facility and management team have been great! However the $1 first month isn't quite what corporate advertises. All the "hidden" fees made it nearly the same price as a full month. I recently opened a storage unit with another company, with NO hidden fees. This was much more impressive.
Recommended: Yes
Immango
Sep 20, 2016
Good Spot
Excellent location & Service
Recommended: Yes
Danny Guzman
Apr 05, 2016
The world was on my side and i left feeling better than ever.
I had no issues here. All my needs were met and the people were very friendly.
Recommended: Yes
Alejandra Pachon
Feb 11, 2016
Satisfied
Everyone was very efficient only thing is that online or before going to see the unit they don't tell you that you have to pay for insurance no matter what, besides that it was excellent service
Recommended: Yes
Robert Watson
Dec 01, 2015
Great experience!
The people who work there are wonderful.
Recommended: Yes
Roger Lemus
Feb 15, 2015
clean and friendly
This storage is always clean and employees friendly. When we have a concern they are always on top of it. This is the first storage unit in a long time that we have been happy with
Recommended: Yes
Carlos Munguia
Apr 17, 2014
perfect
A+++ customer service
Recommended: Yes
Carolyn Swartzendruber
Feb 12, 2014
P S Locks
I rented a 10 X 10 which turned out to be 2 5 X 5's with the center wall taken out but by doing that it gave me a 10 X 10 with two doors that needed Locks instead of one roll up door. i had to pay 14.00 for one lock and 16.00 for the other lock. I should have only had to pay for one lock. Nit picky but it showed little consideration for the person renting.
Recommended: Yes
