Ricky Lau
Jan 17, 2023
Very good and helpful customer service
Need light and hand cart to load up stair if possible
Recommended: Yes
Isabel Diaz
Oct 02, 2022
Great Storage Facility and friendly staff
David, one of the storage staffs is very friendly, customer-oriented, and accommodating to us. He recommends what is the best choice for our stuffs thatâs why we didnât hesitate to move in right away. I definitely would recommend this Public Storage at Albrae, Fremont. The price is very affordable and the units are clean and newly renovated. Your money is worth it.
Recommended: Yes
Niesha McPherson
Oct 12, 2021
Great experience.
The facility is clean and secure.
Recommended: Yes
Thomas
Sep 15, 2021
The facility is easy to use and clean
Pros:
- The facility is near the highway 880, which is very convenient.
- It supports touch-free access via mobile app.
- The customer service is frictionless
Cons:
- It doesn't allow after hours access
Recommended: Yes
Thanh phan
Aug 27, 2021
Fast easy online registration. The customer service is excellent.
Thank you for excellent service!
Recommended: Yes
Felisa Washington
May 19, 2020
Very easy
Manager was awesome
Recommended: Yes
Current renter
Dec 24, 2019
Excellent customer service
Excellent customer service. Only issue is with the facilities. The only elevator requires you to send up the cargo to an awaiting person on the 2nd floor or you run upstairs to open up the door to access the cargo. Drywall and wood framing in the smaller units.
Recommended: Yes
MG
May 22, 2019
Great sign on rates
Great sign on rates, but we have had our rent raised 2 times in one year! On a positive note we checked the website and found a unit for way cheaper and were able to move units with no friction...not so positive...we had to move units :-(
Recommended: Yes
CD
May 07, 2018
Excellent
Excellent - Dale was very professional and helpful
Recommended: No
Katie York
Jun 12, 2017
Great experience with Jennifer and Jonathan. Both on the phone and in person. Quick and easy service.
Recommended: Yes
Raul G
May 26, 2017
Best price and helpful and friendly ...
Best price and helpful and friendly staff
Recommended: Yes
MIchel Garcia
May 20, 2017
Great experience dealing with Dale and Jennifer excellent customer service !
Thanks guys !
Recommended: Yes
michael morrison
May 16, 2017
Dale was awesome got me what I needed I was in and out with out a glitch
Recommended: Yes
Rachel M
May 02, 2017
The Mansger was great
The Mansger was great! Very nice and showed me the unit and helped me fill out the paperwork. Highly recommend this particular Public Storage
Recommended: Yes
GP
Apr 26, 2017
Everything went as promised.
Everything went as promised.
Recommended: Yes
Kathleen Warren
Oct 19, 2016
Dale and Kim have been excellent! Great customer service! They are definitely experienced and know what they're talking about. I've been with public storage for many years. And they are the best. I would definitely recommend this location.
Recommended: Yes
Raquel Rhodes
Sep 21, 2016
Very friendly staff
The staff was very friendly and made me feel like they were genuinely appreciative that I pick that storage facility. The grounds are kept very clean. Probably the one thing that I'm slightly uncomfortable about is that I have one of the smaller units that you walk into a hallway to get to the unit and it gives me the creeps. I would prefer an outside unit with the roll-up door. I will be watching to see if I can get any good deals on that size of unit.
Recommended: Yes
Andrew M
Jul 26, 2016
The location is very close to home and extremely convenient. The property was easy to access and felt very safe. Haley setup my storage unit to help during my move. She is very friendly and helpful. I had no issues during the time my stuff was stored there.
Dale was also extremely helpful when I was finished renting the unit. I was able to schedule a time to meet him so he could inspect the unit. He even double-checked to make sure my address was up to date, which was something I forgot to do after my move was complete.
I recommend using this storage facility if you live in Fremont or Newark and need to store items temporarily.
Recommended: Yes
Vinay
Jun 07, 2016
Not that good
When i went to there, store manager said lift is not working and asked us to come next day if we want to use the lift. Storage unit was not properly cleaned .
Recommended: Yes
Michele Heidecker
May 07, 2014
Great customer service and clean units makes moving life pleasant:)
I had no problems easy signup on line and once I arrived at the office, customer service answered all my questions. NO ISSUES AT ALL..
Recommended: Yes
