Drenda Renee Stone
Jul 05, 2019
After Hours/emergency Access doe not work
I moved in two days ago. The facility is nice, the manager on-site was very helpful, price is reasonable, etc. My major complaint is the 24 hour emergency access number posted is not answered. I arrived at 9:25 (25 minutes passed access hours) with my life on a moving truck and was unable to access my unit. The manager had told me a day earlier that if I got there late, the number(s) posted on the gate and keypad post could be called to gain access in an emergency after hours. I tried both numbers for approximately 20 minutes before giving up. No one answered. This caused me to lose the movers I had paid and to have to pay new movers (nearly $200) the next day to unload my moving truck. I cannot recommend Life Storage for this reason.
May 12, 2019
Great Deal and Good Customer Service
Good customer service and great deals... the facility was nice and clean
Dec 31, 2018
Very clean facility, pricing is also very competitive. location is close but not too close to everything. very secure feeling. wasn't real impressed when i went to sign my paperwork and take possession with the assistant manager.... The office had an open sign up, and a sign stating if no one was in the office to call a number for help. about 15 minutes after they were supposed to be open, the assistant manager showed up like she had just woke up. none of my pre-filled out reservation info was available so i had to fill it out again. it took almost 40 minutes to get the unit paperwork signed and be granted access. i had spoken with the manager a few times and he seemed on top of things and with it. overall, i am satisfied with what i got and what i'm paying
May 30, 2017
I didn't have an complaints at all
I called at the last minute because I wasn't going to be in town by a certain time. Danny waited on me, I really appreciated that
Sep 24, 2015
Staff is very nice and helpful
Very impressed! Staff was courteous and professional and it was spotless when I walked in and smelled great!
Feb 20, 2015
We have just recently moved in to a unit, the customer service was great, being able to call & reserve a unit over the phone worked out wonderful. The facility is clean, well maintained, & has a safe secure atmosphere. We are overall very pleased!
Nov 23, 2014
Nov 13, 2014
It was a great overall experience.
Nov 01, 2014
Oct 13, 2014
friendly, clean, well lit
May 06, 2014
Overall good rating
Very friendly and pleasant. Worked with us online. No problems and no complaints. Impressed with everything. I have good feeling about storing my stuff there. I am a happy camper.
Apr 30, 2013
Price is right. Customer service is top notch. Seems plenty secure. I'm happy.
Feb 20, 2013
It was great over all
Oct 02, 2012
Very helpful and informative.
Jul 30, 2012
Best Storage Experience
I reserved my unit online at a VERY low price. I also was able to reserve the free truck that was offered with my storage unit. I went there on Saturday and everything was very easy! Filling out the paperwork was quick, the worker was extremely helpful and all of this for a very reasonable price! I would recommend Uncle Bob's to anyone.