Mar 20, 2022
Lying about prices
I really dont like to leave negative reviews but I feel absolutely lied to by the people here. I booked a 5Ã10 for $139 a month online with ads all over saying 1st month free rent. They call and tell me that my first total with fees is going to be $175 and to make sure I brought that with me and then it will be $139 a month thereafter. Okay, so I make sure and bring that only to be told oh yeah well now the total is 190 bc of the lock, and you don't get first month free (the clause in the asterisk says 1st month free for r.v parking, OY!) AND it will be $155 after that bc you have to buy their $22 insurance. All this would have been fine if it was at all communicated to me. I am living on borrowed means and having these stupid surprise charges are all but killing me. I explained to the man at the front desk and while he was kind he did nothing to help other than offer weak noises of reassurance about understanding my frustrations. I don't like businesses like this, that felt extremely deceiving (because it was and they know it) and I will be looking for a new unit when I can afford it. Overall, hopefully this gets passed down to someone who cares about their company and can do something about it but I won't hold out hope.
Jan 27, 2022
Great price, great customer service
Great price, great customer service.
Nov 12, 2021
Nice clerk nice facility
Don't like I had to pay for insurance I dont want or need.
Sep 25, 2021
I really liked the facility n itâs cleaness n the people there were so nice
I really liked the facility n I would recommend it to my friends the people were so nice n the professionalism was outstanding.
Aug 13, 2021
Not a pleasant experience
The gentleman in the office was unprofessional and made it abundantly clear that he was irritated. It took almost an hour to get my storage unit and he was being so nasty to me that It became evident his unprofessional behavior needed to be documented by video recording on my mobile device. He wanted to to pay for everything after telling him and showing him my confirmation emails that clearly state I already paid over the phone and signed all paperwork and contract digitally through docusign. He insisted I do it all again because he didnât believe it had been done. So he made all new forms and contracts and told me I had to fill it all out, and continued to tell me I needed to pay for the unit and lock and insurance even though I already paid fir it all over the phone. I feel like thatâs the customer service I can expect from this location and I do t want to go back now.
Apr 11, 2021
Moved inn easy and quick
Staff were polite and helpful
May 11, 2020
Very efficient service and customer care
I had all my questions and concerns explained perfectly and had no issues accessing my storage unit. Very clean and organized process.
Apr 28, 2020
Everything was wonderful and quick and easy I had no problems
Calvin and Shirley Campbell
Mar 19, 2020
This place is simply amazing and the staff are totally awesome
Absolutely was able to stack all my extra home items.., to provide move space in our small apartment...
Dec 30, 2019
Easy move in and great service
easy move in and great service!
Dec 01, 2019
The Best Professional Staff
At 1st it was the help of Jessica that convinced me to commit.She was helpful & informative in what my best option was. Then I spoke w/Victoria also equally Informative on what YOUR best Options are. Chris always prof. & Polite. You can't go wrong here. Convenient, Clean & SECURE!
Oct 27, 2019
Easy process and fast
Storage is reasonably sized and clean. Nice customer service.
Oct 24, 2019
Great service, nothing amiss. Staff very attentive.
Jun 04, 2019
Super Quick, Very Clean and in Good Area. Front desk service outstanding!
Made a appointment to get a storage unit and came in a day early. The desk was extremely helpful and easy to work with. Made the experience a pleasure. Would absolutely recommend. Clean and prompt.
May 27, 2019
Great facility very clean and great customer service
May 05, 2019
Experience was very nice and quick.
The staff was very nice and helpful. They were quick and easy when filling out the paper work.
May 05, 2019
Excellent customer service, very friendly
Met our needs, polite and helpful staff
Dec 22, 2018
Good cost benefit
I recommend, very good location snd staff
Nov 25, 2018
Good place to store your RV
Nice safe place to store your recreational vehical!
Oct 12, 2018
Excellent in ALL areas/pricing, customer service, cleanliness, knowledable, PROFESSIONAL and great amenities
When i showed up i changed my mind to a bigger unit. The staff was knowledgeable on pricing and immediate availability without even checking the system. They had it open and ready for me when i showed up. They have security alarms and sprinkler systems on each unit which is very impressive. The pricing was outstanding! Especially considering the extras! The staff had excellent customer service and great vibes! I'm very happy! :)
Mar 19, 2018
First time using a storage space. I move out of my one bedroom apartment and travelled. The reception was quick and helpful. I had a 5*5 storage space and still have plenty room left to put more stuffs.
Will definitely recommend friends who lives around the area for storage space.
Nov 21, 2017
It's been a great experience. It's clean and the customer service was excellent.
Oct 17, 2017
Close and handy to our area.
I have never rented before and I was amazed how great that they have such a nice place. Nice storage area's and love the area. I was amazed how clean and well kept the grounds and inside the storage unit itself. was.
Sep 02, 2016
Hassel Free, Worry Free Storage
So far they've been excellent, customer service is awesome. Given my situation the staff was kind and understanding, it was an overall good experience.. that's a first that I've had dealing with. Storage's.
Aug 04, 2016
A very professional and well organized business model.
Easy access, warm and friendly staff, the office personnel use the latest technology, the RV storage lot is very clean, and secure. I've visited a number of RV storage facilities in the San Gabriel Valley and for the price and location, right off the freeway, you cannot compare.
Jun 21, 2016
Friendly and helpful. Clean facility.
May 18, 2016
Friendly, Professional, and Efficient service
I was especially pleased at the knowledge of the staff, the kind explanation, and the efficientcy in which all business was conducted. From website online registering/renting space, to the completion of the contract and moving into the space, all was as presented and promised. This is refreshing, as is not the case with many other companies.
May 02, 2016
really easy process although the woman at the front desk was quite rude. Outside of that easy to get in and out and get going.
Feb 29, 2016
Price Self Storage is awesome! :-)
Stephanie and Dave were very kind and helpful and made our transaction very easy and pleasant. They rock! :-)
Feb 19, 2016
Nice place and clean ,
I think is fair ,for the price !!
Feb 11, 2016
great staff and service! excellent deal! thank you!
Found a great storage place. Never would have found this place on my own.
Jan 27, 2016
Fast, Convenient & Affordable
I was able to inspect and rent a unit the same day I reserved it online. The place is spotless and very convenient to my address. And the sparefoot price was within my budget!
Jan 18, 2016
Loved them !! They are very helpful !!!! I have never had storage before so this was great !
Jan 16, 2016
Dec 21, 2015
Very professional and courteous. Place is immaculate and security is top notch
Dec 16, 2015
I was very pleased.
Dec 13, 2015
I finally found what I needed
I moved in about a week ago. so far my experience has been great. The customer service employees are very helpful AND respectful. This facility provides what you need to make it easy on you when you're moving in. Overall it's a great place nice and clean security system seems like it's very efficient
Nov 08, 2015
The way they set your codes is easy to work with. And there is a lot of room to pull up to a unit for unloading or loading.
Oct 12, 2015
Sep 11, 2015
Pricilla was so very nice
Aug 20, 2015
Friendly and secure
The pricing is great. The people in the front office were nice. They take security very seriously.
Jul 29, 2015
very safe, clean and good size
customer service is perfect people are very nice and helpful
Jul 29, 2015
there when I needed them
I love this storage facility. My mother in law passed away and I wasn't sure where I could store my 2 bedroom. All so rage places down in Aliso viejo where I live cost as much as a car payment. But calling them the price was perfect the staff helped me without hesitation just when I really need it
Jul 25, 2015
i like it and recommend to my friend.
Jun 03, 2015
Great storage facility! No complaints.
Apr 25, 2015
I once tried using miniU and that was one of the worst experiences with customer service and facility condition I have ever had. So I switched
Apr 01, 2015
Excellent all around
A great experience and wonderful staff. Add the free truck service and price and you have a storage solution that I'd use again and again.
Mar 09, 2015
the worker that helped me was fantastic, i would recommend your facility on that fact alone
Feb 20, 2015
It is a very large facility. They are pretty nice, and will give you a ride in their golf carts. They are very good about answering questions. Everyone seemed very nice.
Feb 13, 2015
Lowest price around
Good prices and fast and friendly staff.
Jan 17, 2015
Jan 02, 2015
Dec 24, 2014
Overall my experience was pleasant. The employee was very friendly and was able to answer all of my questions.
Dec 17, 2014
Very flexible and helpful!
They really were wiling to go above and beyond for my sake - excellent facility!
Dec 12, 2014
Dec 11, 2014
Just Moved In!
The lady at the front desk was extremely helpful and took the time to answer all our questions. Facility was very clean. The price i found on this site was much lower than offered at the location!
Dec 08, 2014
Dec 06, 2014
Nov 26, 2014
They were very helpful
Nov 19, 2014
Reasonably priced and helpful staff
This was a good experience and I will recommend this to others
Nov 07, 2014
Extremely pleasant, the facility was very clean and secure, I spent minimal time on paperwork, and saved alot off money. Thank you
Jul 14, 2014
Upon arrival everything was taken care of and quickly moved in. Overall a good experience thanks!
Apr 17, 2014
100% satisfied, from the friendly and efficient staff to the cleanliness, safety, and value of units.
Feb 18, 2014
move in was easy with the free truck to move you it made it even more affordible. only drawback was that the rool up door pulled away from the frame and a quick repair had to be made with complete repair scheduled fora later date.
Feb 13, 2014
Great Experience! Friendly staff!
Jan 21, 2014
Dec 10, 2013
easy access, great customer service
May 10, 2013
Excellent service, easy transaction, and very hassle free.
May 07, 2013
A very positive experience!
Mar 06, 2013
Exelent service plus even help with free moving truck
May 07, 2012
the place to store your stuff
From the greeting to the ease of storage it was a great experience.
Mar 04, 2012
Awesome Customer Service
I am so happy with this place they went all out for me. Provided a big truck with a dolly and met me at my house on time. I highly recommed this place. Thank you sparefoot, I will always us this service eveytime!