SmartStop Self Storage - Phoenix - 4715 E Baseline Rd 2

Cool

Very nice facility. Friendly staff

Recommended: No

Good job

Receptionist was very nice, and attentive. Provided me with a lot of information and support.

Recommended: Yes

great value

like the price, climate control and clean. The employee that took care of me was thorough and very helpful

Recommended: Yes

Choose someone else

The day I moved in the lock was not off my unit and because I moved after hours I couldn't get ahold of anybody. I had to pay a different moving company to come out the next to move my stuff in. My second payment came up and when I logged in it said late payment. When I called it was prompted to an automatic called back and never received one. By the time I actually able to speak to someone they added on a late fee. When I asked customer service about it all they said it wasn't applied to this morning. And they can't waive the late fee. After that they just hung up on me. The WORST CUSTOMER SERVICE EVER!!! Not too mention the store rarely answers their phone and mailbox is always full.

Recommended: No

great overall place to store your memories and know their safe

I've been with this facility for about 6 months o e never had an issue with any team member infact I was the one late on a payment and while I know it can't be done all the time they waived my late fees as a one time courtesy. they have always gone above and beyond to insure my satisfaction in doing business with them. o really I'm very satisfied with this facility and I've done business with about 5 in the last 4 years none of which came close to their customer service.

Recommended: Yes

Fast and Friendly

Answered all my questions, very informative. Also very friendly!

Recommended: Yes

Really Great Experience

This experience was really nice with Scott. He was very nice and showed us our unit, making the experience painless. The only thing i would say is that they need more carts.

Recommended: Yes

4 out of 5 stars

I have 2 units at this storage facility and overall it is a decent place to store. Good online deals (via sparefoot.com), fast easy move in process, good location, and secure. Only 2 things I would change if I could would be they need to have an after hours number posted in case a tenant is late (after 10pm) exiting the gate. I have accidentally gotten locked in the facility because I was 4 mins late leaving. There is not a phone number to call when this happens and I have never seen a storage facility NOT have an after hours number to call in case of an emergency/nonemergency. That being said, the second thing I would change is the ability to have 24 hr access for business professionals who operate at any time of day and night. But overall this self storage is a 4 out of 5 facility.

Recommended: Yes

Well Kept, Helpful Staff

I went to see many storage places (other companies) trying to find the right one and seemed like something was wrong with each one i visited. I was so glad to find this place. Scott is very helpful and professional. Everything is so expensive right now but I am comfortable here. There's a locked gate, the place is kept clean, move-in was very easy.

Recommended: Yes

Clean and tidy place

I was given some inaccurate information while I viewed the facility the day before I moved in. I am yet to measure the storage space because I do believe the space is smaller than advertised. This issue caused me much anxiety and difficulty.

Recommended: Yes

Super nice

This place has great customer service and they're super nice

Recommended: Yes

Beware of hidden fees…

Overall I liked the premise however; was not made aware of 2 things… 1. Must insure the unit or pay $11 per month with them 2. Must take a cylinder lock or pay $20 with them. Had I been informed I would have been prepared.

Recommended: Yes

Perfect

Its nice, cool and secure. The guy that helped me helpful and nice. Property was well kept and guarded. Love it

Recommended: Yes

deals. Air conditioning units.

I like things so far. Let’s see if everything works out for everyone. Positive things should happen. No worries here.

Recommended: Yes

Great prices cool air conditioning plenty of availability.

I like this place so far. Great discounts. A little farther drive from where I’m staying. Dirty hallway’s around. Hours of operation are nice. Thanks

Recommended: Yes

Good pricing and customer service

Good pricing and customer service

Recommended: Yes

hidden fees

One person working, long waits. They will require you purchase insurance that they have, they don't tell you this ahead of time so you can try to get your own. They will also require you purchase their special lock even though other locks will fit. I had a lock that would work. I saw some other units with regular locks. They will raise your monthly rate as soon as they can.

Recommended: No

Great

The person helping me was wonderful, however he needed help there was a long line waiting

Recommended: Yes

I feel safe in this facility

Over all the place is clean. Every one I have dealt with has been very helpful. When I moved my stuff in I realised the unit I got was not large enough. The process of getting a larger unit was seamless and quick.

Recommended: Yes

It'll work.

The only thing I would say is that they need a second front desk person when they are expecting more people to show up and the call center needs to do a better job of setting realistic expectations it was about double out of pocket what I was told.

Recommended: Yes

Nice and easy

Easy and quick, helpful staff

Recommended: Yes

Waited an hour to move in hard to get ahold of person on site.

They charge you hidden fees even though you verify costs before. They say you have to use their lock that they charge for but I have pics of people with regular locks on. Charge insurance required. Charge charge charge.

Recommended: No

Amazing- Super clean, modern and great staff. 5 STARS

Most beautiful storage I have ever seen! BIG, NEAR, CLEAN and cold AC. WOW

Recommended: Yes

Very clean, easy move in

Quick move in and very clean! Easy access and great price.

Recommended: Yes

Nice place with easy access.

The customer service is really great.

Recommended: Yes

Not enough desk workers

I'd say if I try to call it's always busy and not enough front desk workers it's eom, common sense. Needs ventilation quite warm inside.

Recommended: Yes

needs fans

Place is cooled but man the air is stagnant and warm. Hard moving into when it's hot inside.

Recommended: Yes

Scott was awesome!

We are so lucky to have found this facility! It is clean and safe. Perfect for wgat we need!!

Recommended: Yes

It’s okay, don’t go in and try to leave past 10. You can’t.

I got a nice price on a unit however while making a drop off I went in the gates at about 9:45pm and got my stuff to my unit then pulled up to the gate to leave at 10:07pm and received a nice “it’s past hours, call site manager for assistance” message. Well, intercom didn’t call anybody, nobody works past 5 I suppose, called every number you can find for this place including one that was left on my paperwork and nobody answered any of those either. Ended up having to call 911 to get a cop to let us out with a special key. Asked the kid who works there about it and he said “your lease says 5am-10pm” but nowhere did it state if you go in BEFORE 10pm but try to LEAVE at 10pm you will be trapped inside with no way out but calling the cops because no one at this business answers their phones. I had about an hour to run through all the paperwork and yes, they failed to mention that one. No explanation on why no one bothered to answer their phone no apology for being locked in, nothing. If the kid would have said we’d be locked in at 10pm that’s on me but he did not, so if you get a unit here...don’t go any time around 10pm.

Recommended: Yes