Mar 11, 2021
Had trouble getting correct code to open door otherwise good
There was no one available to do the paperwork in person. The person on the phone did not know the code to open the door. After being on hold 10 minutes she was finally able to get the correct code. After that everything was good
Mar 11, 2021
Once I received the entrance code everything was good
Had trouble getting into the unit but after that it was great
Feb 04, 2021
a door was broken for almost a year, making it almost impossible to open
Feb 03, 2021
I have been renting with you my storage unit for the last 10 years or so
At the weekÂ´s end I went to the storage facility to store the skiing gear, it was saturaday Jan 9th about 8 pm, however my access code did not work, upon trying to call several phone numbers I was finally able to speak to someone to let them know of the situation, they provided a master code to the entrance but it also did not work at that point the only solution they could think of was to call the manager of the unit which being a saturado night proved quite difficult; I waited on site for an answer, as you can imagine nighttime at the colorado rockies in winter is quite cold so I did not had a good time while waiting; after an our an a half and several more attempts with different people on the other side of the line I gave up, I had a plane to catch next day and it was getting late so I had to find another solution, otherwise I would loose my fight back home or I would loose all of my familyâs skiing gear.
While I was looking for other alternatives one of my sons was fortunately able to talk to someone who provided a code that actually worked, this was at 11 pm.
At the end I was able to store my things but this experience left me very upset; never in the 10 years that I have been using the facility I had any problem and one time I needed help there was no one to turn to.
I know at least 4 other people who also rent storage units at your facility and when I talked to them about what happened they told me that they had gone through similar experiences recently.
It is very important for you to have the access system fixed and your customer service with better tools to help (on 2 locations the person I was talking to had their computer crash while on the call) I am currently looking for other storage options to have as a plan b, should any of this happen again I will be taking my business elsewhere.
Feb 03, 2021
Easy in, Easy out!
Prime Storage is great to store our organizations out of season items and extra inventory. Load-in and out is super easy!
Dec 10, 2020
The girl working the desk was very helpful and friendly
Great easy access with an elevator and flat cart. Fair cost. Nice on premise employee.
Jul 20, 2020
great location and perfect storage for just about everything
we ended up getting a 2nd storage unit because of convenience and friendliness of the staff
Apr 18, 2020
Solid storage units at a good price
Clean quick process getting into which I loved
Feb 05, 2020
Easy fast clean and the price is very affordable
Sep 01, 2019
Good location and cost
Good location and cost, easy access despite being on 3rd floor
Jul 21, 2019
Employee was excellent
It was a pleasure having such courteous service. I will highly recommend this business
May 05, 2019
Moved in easily. Would recommend a first foot unit if you have lots of stuff!
May 02, 2019
Office was closed when arrived, even though it was during office hours
Waited in rain for 30 mins until office opened, stuff got wet.
Nov 03, 2018
Great location friendly staff
The guys at prime storage set me up in minutes after I reserved the unit on sparefoot. The location is great, the unit is super accesible.
Oct 27, 2018
Really awesome place to store your junk
Itâs a great storage area with great employees.
May 28, 2017
Amazing staff and clean storage
Chris and crystal are absolutely fantastic, They are both incredibly friendly and helpful! The storage itself is clean and reasonably priced, but their attitudes really make the experience so much more fun!
Mar 05, 2017
Everything went well
The units are clean and easy to get to with lots of amenities in the area
We would definitely use this storage area again
Sep 29, 2016
They did a good job overall the place is very clean