Jan 11, 2021
Great experience. Amazing customer service, tour, and transaction.
Sep 01, 2020
Easy and clean
Super easy and painless process. Make sure to keep your keys because they donât provide spares
Jun 08, 2020
Great price, great service and very clean!
Jun 07, 2020
Trena was great!
Trena was great! She helped me when I had to switch units and understood my concerns and answered all my questions.
May 23, 2020
Trena was great!
Trena is great! Everything was quick and easy and Trena helped me get a bigger unit when I needed it with ease.
Dec 28, 2019
Great facility, staff, and pricing
They hands down gave me the best price, by a margin, in the surrounding area. The facility is amazing and very clean, and the staff is absolutely the best, phenomenal customer service.
Sep 13, 2019
My experience with Public Storage has...
My experience with Public Storage has been very positive, both in San Antonio and in Austin. I have found the facilities to be in excellent condition and the on site staff could not be more helpful.
Jun 18, 2019
The staff was great
The staff was great
May 14, 2019
The customer service was excellent! :)
Apr 05, 2019
No worries. Ya'll are great.
Mar 25, 2019
John was very friendly and knowledge
John was very friendly and knowledge. The facility is very clean and I am happy about the level of security.
Mar 25, 2019
Super friendly staff
Super friendly staff
Feb 20, 2019
The location and staff are awesome!
I met with Jake and having him show me around was an awesome experience. Made everything look easy, has an awesome personality, and answered all my questions. The place itself always looks clean and air conditioned.
Feb 11, 2019
No complaints. Great Service. Clean facility.
Jan 22, 2019
Easy access combined with great security features
I looked around and believed the location combined with various security measures satisfied my needs. I worked with John who explained the rules and contract clearly. Was quick and easy to set up the account so I expect to use the facility for a year or more.
Jan 03, 2019
Everything was handled so...
Everything was handled so professionally. All of my concerns were handled. Thank you
Dec 12, 2018
Would like to share that management is...
Would like to share that management is excellence, the facility is clean and storage space is superb,
Sep 21, 2018
Excellent Customer Service!
First and foremost, Trena is absolutely fabulous! Not only was she flexible with me when it came to rescheduling appointments, she made the whole process effortless and put us into a unit that fit our needs, and made sure that we would still be getting our online discount. The facility is in a great location, is clean, and feels secure. Thanks!
Aug 02, 2018
Customer service great and the access...
Customer service great and the access is great!! No complaints
Apr 03, 2018
Quick action saved the last one!
I made a reservation for the last 10 x 30 unit available on line. The next day I was called by one of the agents on site at the location, he identified that evan though I had a reservation in place if I coundn't come in very shortly, I may miss getting the super price as well as that location due to a walk in paying on the spot. I arranged to have them hold the unit to 11am. I was able to make it there in time and pay for the unit. I now have my movers lined up to place my things in storage while I go to school for 6 months! all within the next 3 weeks! Very Happy Camper!
Mar 21, 2018
Awesome staff and overall good experience and price. The estimates for space sizes based on the number of rooms threw me off a bit (eg. 10 X 10 unit = 3 rooms). I ended up getting a unit too small for all of my stuff.
Mar 01, 2018
One of the best experiences I have had...
One of the best experiences I have had with a storage company. Have used them before and will continue to use them. :)
Jan 04, 2018
I really enjoy the atmosphere of the storage location at 35 and Owen Tech, everyone is incredibly friendly! However, I had somewhat of a negative experience at the location on 183 at Pond Springs, the woman that worked there was very self-satisfied and her customer service skills lacked to an extent. Thankfully, she also encouraged us to look at all options regarding our rental needs, so we found the greatness that is public storage at 35 and Owen tech!
Jan 03, 2018
Great Service - Timely and thorough.
Jul 12, 2017
John and Trena were very professional and they had top notch customer service. Facility is very clean and during the busy time of the day there were plenty of hand carts for everyone.
Thank you John and Trena for making this storage move less stressful!!
Jul 08, 2017
I am changing my review... The price went up on my unit without me receiving any time type of notice... When I talked to customer service they were very short.. Great staff. Trena was amazing
Jun 16, 2017
Great facility and customer service experience from beginning to end. After shopping several facilities in north Austin this location provided me the information i needed to feel safe, comfortable in placing my valuables at this location. Keep up the GREAT Job and Thank you
May 30, 2017
AMAZING PROFESSIONAL FACILITY! Staff is prompt, courteous and knowledgeable! Clean facility, clean restrooms, nice cool ac! This is a wonderful trust worthy location! Thankful we used Trena at the Owen Tech storage! She is the best!
Martha George Withers
Apr 29, 2017
Great customer service, prices, and facilities. Trena understood what we needed and explained everything very clearly. She made suggestions, but wasn't pushy. She made the process of getting a new storage spot quick and enjoyable!
Apr 05, 2017
Great staff and facility
Very nice, Kim was very helpful.
Mar 29, 2017
Love the first month free deal! I checked out other storage places. Rates are higher and it's not temperature -controlled. What kind of a deal is that? Cameras are all over the in addition to a gate.. place so safety and security is expected . Thank you for having public storage in this area. More renters to come and I hope the rent does not go up!
Mar 08, 2017
Friendly and helpful
I had been looking for a storage unit near my new apartment, although there were closer companies to my apartment I'm glad I went with Public Storage. The website had so much information from figuring out what size to get to helpful and entertaining videos on tips and tricks. When I went in to sign my paperwork they took me to see the locker to make sure the size I had picked was just the right size. They were so friendly and helpful that I just knew I picked the right company to work with. The facility was clean and well lit.
Feb 24, 2017
Would recommend everyone to this Public Storage
The people are very friendly and professional. Facilities are clean, organized and safe. The prices are some of the lowest I have ever paid. I would recommend this Public Storage to everyone.
Jan 04, 2017
Stellar customer service and. Clean facility.
The customer service is amazing and the facility is spotless clean. Great experience and virtually painless.
Nov 05, 2016
Good customer service
My husband and I moved a 4 bedroom home by ourselves in one weekend. Well, first I scheduled our move in for a Sunday, but called on Saturday to see if they were willing to change it to that day. They were very accommodating and even seemed excited. Tre showed us around, told and showed us where our unit would be. We decided on that particular one. The things we did not like was the extra fees that were told when after we'd already decided on everything: the cylinder lock, insurance, etc. Also, the weekend is a busy moving day. There was a car parked in the loading zone, that was just parked with a bunch of kids. They were not unloading or loading anything. We would've preferred if a staff member would've gone out there and told them to move. But, all in all, we had a good experience.
Oct 19, 2016
Excellent service and atmosphere
David and coworker, Trey, I think were friendly and helpful. I toured my space and was shown how to access it. The conditions were clean and appealing. I appreciate the assistance and feel confident about the security of the things I will store there.
Oct 06, 2016
Staff at the Owen-Tech Location in Austin, TX were excellent and very customer oriented.
Aug 09, 2016
Clean and affordable
I would definitely recommend this location. I found the unit that was best for my needs and Trena is awesome!
Aug 02, 2016
Awesome climate controlled place. Easy access. Dolley carts offered for loading. Smells nice inside. Great special though without the special I cant afford the monthly rate on the 10x15. Could use a few more dolley carts on busier move dats but most ofbthe time there are plenty. Very friendly staff.
Jul 19, 2016
hidden charges ?
There were too many hidden charges that I was not aware of when making the reservation, insurance which I could have transferred from renters, their lock I had to get I was told I would be spending $25 when I made my reservation which actually turned out to be $65.
May 26, 2016
Awesome brand new storage place!
The people working at this public storage were super nice and made it easy for us to get a unit. They even helped us decide what size unit we needed and it was a great experience.
May 07, 2016
Home away from home
I love my storage room. Great size . great Price. great Location. Friendly safe place to store my belongings. I have peace knowing everything is a-ok.
Apr 09, 2014
Can't Beat the Service Here
I strongly recommend this Public Storage. The people who work here are so helpful, especially the manager. I can honestly say that I have received superior service here.