Mar 01, 2019
Nice and smooth move in! Staff was easy to work with.
Jan 15, 2019
Customer service was great!
Customer service was great! I would definitely recommend
Mar 16, 2018
Good experience for the most part
Like the title says, I had a good experience for the money at part. It was annoying that no one was there in the office when I got there, though I called ahead to ensure someone would be. I had movers I was paying and we had to wait for someone to come back from a late lunch. Unprofessional in my opinion. I called ahead. Someone should have already been there.
Jan 17, 2018
Great storage unit
The service was great....and the parking lot was easy to get around in.
Oct 04, 2017
A little dirty and a lot of cobwebs but overall very good.
Oct 02, 2017
Good but not for super valuable items
Very nice office managers, provide own lock. Gate doesn't look super sturdy. I am stowing a couch and the place works great for that but I would not store anything super valuable there.
Mar 28, 2017
Safe & Clean Storage
Insurance Required for your unit, $12 / month or provide equal or better coverage you already have.
Mar 12, 2017
Good deal. Wish price was the length of the contract
Jul 11, 2016
Moved to a closer facility
We had been at the CubeSmart in West Chicago for almost a year and recently moved to Aurora. We decide to move our remaining items to a closer facility in Aurora. Our information was transferred with out issues and we were in and out of the office very quickly and moved in the same day. The staff in both facilities are great people and we enjoyed the experience. I would definitely recommend CubeSmart to my friends and family.
May 24, 2016
I love cubesmart.its awesome
Jun 14, 2015
Overall everything went well. Bridget at the front desk was great!
Overall we had a great expierence. A competitor nearby misled me about bringing my POD over to their facility. Despite telling me several times that it was fine, it wasn't until the day of my POD was denied access. In a pickle, I called SmartCube and they were immediately accommodating. Bridget found a place on their property for the POD that was very close to our unit. Our monthly rate ended up being $8 cheaper than our first place as well. Passcode to enter but motion sensor to exit (motion sensors are easily tricked by clever individuals so security got a star reduction, very minor quibble as all this means is they could get in, units are still locked up). Cleanliness lost one star not because the place was dirty, it was very clean, I didn't have another place to put this complaint. The front foot or two of the units very clearly suffered from water leaking into them. Keep things near the door on crates or get a big enough unit to keep things off the front. Definitely recommend to anyone looking for storage.
Jan 22, 2015
I was recommended by a friend and would definitely recommend it to all others as well
Sep 01, 2014
Great. Service was really good, and no problems yet
Jul 02, 2014
May 24, 2014
nice friendly clean good hours great price
friendly staff was very welcomed :) would very much tell friends and family the price was great saved me $70 dollars a month :)
May 09, 2014
Ron was helpful in person, bridgette was helpful over the phone. It was a quick and easy process.
Nov 10, 2013
I need to make room in my home and garage
I was able to make all of the arrangements the same day, and I started moving things in that night.
The on-line process was very easy. Ron was expecting me when I walked into the office. He made the entire process easy and understandable. I feel that my belongings are extremely secure at CubeSmart.
CubeSmart even has office hours on Sunday.
My CubeSmart storage decision gives me great piece of mind.
And, it is great when I can make a decision, and act on it the same day with resolution.