Dec 05, 2020
Bang for the Buck and top Customer Service
I found this facility because I needed storage while I plan to move to different states. The first thing that strikes me about Albany Super Storage is the excellent customer service from the manager up to the representative. The facility is clean and has easy access, plus it's close to the city and highways. Access is secure and they have controlled climate, descent prices, onsite cameras. If you need somewhere to store your items, that's the place I recommend.
Aug 05, 2020
Easy and convenient
The staff was very friendly and helpful, the process was efficient, the unit was exactly what I needed and the handcarts etc are very convenient
Jul 06, 2020
had a house fire. Your storage is helping to declutter life! Thank you
Easy to store and good location
Mar 29, 2018
Easy to move-in and easy to access location
Move-in was seamless and facilities are easy to navigate
Jan 13, 2018
It's really expensive but the customer service is good
Dec 07, 2017
Cheap, easy, and friendly!
The facility is everything you can need at a reasonable price!
Jul 21, 2017
its a nice place
its clean and the workers are friendly and kind
Jun 05, 2017
the staff was very helpful and informative on and about the storage facility.
Jun 10, 2016
Good Storage with a very friendly management.
The management is really nice to customers and really helpful.
May 15, 2016
Loved it awesome service loved everything
May 15, 2016
Good service moved in quickly
May 03, 2016
Friendly, knowledgeable, Easy access, simple process
Kind of chaotic with other movers complaining and harassing me and my family that they had no cart. clogging hallways near elevator with piles of furniture to load the elevator all at once. lots of whining, immaturity and annoying childish behaviour but I like the facilities and office manager. Not your fault unpleasant people also move. Thank you for your constant good communication, help.
One thing only; please be careful how sure over the phone your techs are when advising what should fit in a space based on the size of the truck being used/rented.
Apr 04, 2016
Pretty easy to get started. Lots of dust on the floor inside. Was given incorrect instructions on how to find my unit.
Jan 06, 2016
Great customer service and very clean
Oct 17, 2015
May 23, 2015
HASSEL FREE, QUICK AND EASY, THIS IS MY FIRST TIME AND YOU MADE IT ENJOYABLE.
Feb 22, 2015
Dec 04, 2014
Dec 02, 2014
Very nice facility to store items
"Everything was great"! Nice, clean and fresh smelling. The rep (I forgot her name, sorry) was very kind and courteous". I would definitely recommend.
Nov 08, 2014
A Great Experience
The gentleman who was on site was extremely helpful, the storage unit was clean, and the facility is very secure. I am moving to NY from Utah, and I am very satisfied with this experience.
Sep 11, 2014
fair and clean
This site had one bay door not working, a shortage of staff, a shortage of hand trucks, and the parking area was small and tight.
Aug 04, 2014
Jun 10, 2014
Dan was very helpful, polite and understanding. Great customer service.
Jun 09, 2014
Jun 08, 2014
Jun 08, 2014
Dan is great! He helped me and worked with me well.
Jun 06, 2014
Best storage company ever
Customer service was super friendly. The location is very convenient and looks very safe. The price is very reasonable. The staff was polite, professional, and efficient. I will recommend this company to all my friends.
May 29, 2014
Great experience from start to finish
No problems at all, very helpful and friendly. Paperwork was seamless and pricing was great. Didn't have size truck I wanted but gave me bigger truck at same cost. Manager helped me to figure out what size unit we needed (went for a smaller one than I originally booked) and it was the perfect size for less money.
May 27, 2014
Friendly and courteous
The staff was friendly and accommodating. They ran out of the size I wanted and gave me the next size up at the same price.
May 23, 2014
Good experience. I've never rented a storage unit before so am not qualified to judge accurately. No complaints thus far, and am satisfied. Particularly I liked the price point.
May 23, 2014
May 22, 2014
Positive overall. Veryhelpful, quick and hassel free
May 20, 2014
May 19, 2014
Makes moving and storage a breeze!
I was really impressed with the prompt and courteous staff! After I was given my storage locker number, all I had to do was back my vehicle in and unload on the company supplied hand carts and smoothly wheel my storage to its locker! From arrival to departure, total time there was 30 minutes max.!
May 13, 2014
This is by far the best storage facility I've ever been with. As well as excellent customer service
Apr 30, 2014
Great very informative & friendly.
Apr 30, 2014
The woman was very helpful when choosing boxes
Apr 27, 2014
Feb 25, 2014
Oct 29, 2013
The facility is easily accessible and the all units are indoor. So no worries about damage from moisture issues during the cold months, which is the main reason I choose this place. I rented during the fall promotion which saved me some rental charges.
Oct 25, 2013
Aug 06, 2013
Jul 17, 2013
Bike case storage
I needed a place to store my bicycle case and carryon bag while I was on the Cycling the Erie Canal bike ride. This place was near the motel I was staying at in Albany. It was very reasonably priced, clean and secure. The staff was very helpful and completed the paperwork quickly as I had to catch a train to Buffalo.
Jul 08, 2013
Clean, Good customer service
I havent had any issues with this storage facility. The paperwork was quick and the prices seemed reasonable. I rented while a promotion was going on so the rent was discounted which made it even better. The man at the desk was very helpful and extremely friendly.
Jul 02, 2013
Jun 04, 2013
I like it very helpful always with a smile .carmen
May 24, 2013
SO far I am satisfied customer. Staff was very helpful and responsive.
May 09, 2013
Everything went smooth.Thanks
May 09, 2013
Apr 09, 2013
the gentleman that i dealt with was very nice and very patient.you have hired a amazing this gentleman will keep you in business for a long time with the patience and personality he has.
Feb 15, 2013
When I arrived to fill out paperwork the girl at the counter stopped helping me several times to read and respond to texts on her cell. I estimate I was there twice as long as necessary due to her negligence. On move in day I tried using the second of the 2 garage doors the facility has for parking and unloading bays and was told after attempting to open it that it was not functional. I had to decide whether to wait for the other bay to become free, as it was being used by someone else, or to just trek my stuff the extra unnecessary twenty feet. This may seem petty but when I am paying $72 + tax for storage per month, and I have several friends helping me on their own time, it is ridiculous. After 8 days the facility called me to say they had written the wrong unit number on my lease, and now that I had moved 40 minutes away, they needed me to come down and sign another lease agreement. Overall this place charges way too much for the quality of "service" they have provided thus far, and if I hadn't already move the bulk of my smaller belongings in before the unavailable bay inconvenience, I would have turned around and run.
Jan 30, 2013
I was moving to NY and had to do alot of phone conversations. Angela and Dan were extremely helpful and courteous. When I arrived Dan assisted me and was very patient and helpful because we had to move from the 4th flr back down to the 1st flr and redo paperwork, etc. Highly recommend.
Dec 04, 2012
friendly and trustworthy
Aug 02, 2012
awesome, friendly, helpful
Jun 13, 2012
New, clean, friendly, and had AC which I wanted. Highly recommend over the others close by.
May 22, 2012
Thoroughly enjoyed my storage experience. The place was bright, clean and even had muzak. Very state-of-the art and user friendly. So much better than my first storage experince which was in a run down creepy building. Only thing brighter than the place was Kelly. She's the best
May 18, 2012
very happy with this place
very easy to move in, having your own pin number makes it convenient to come whenever. customer service was great, thank you kelly. i would definatly recomend this place, great for college kids as it is only about ten min from SUNY Albany campus