Airport Depot Self Storage

Clean, Affordable, Very Friendly Staff and Free Move-in Truck

I had a very pleasant experience with this facility while selling our house and would use them again. Plus they paid for us to use a UHaul to move-in, you can only use to move-in though, not move-out. I highly recommend them.

Recommended: Yes

Wonderful office support!!

The service in the office is remarkable. They go way beyond what is expected, especially in the case of an emergency. Thank you so very much for your help and assistance!!

Recommended: No

Great customer service

I was very impressed with the ease of reservation and move in service. Polite and friendly office staff.

Recommended: Yes

Thanks for helping us .

The young lady that helped us was helpful and courteous. She worked with us to provide the size of unit we required. I would like to correct the spelling of my name from Cathy to Kathy.

Recommended: Yes

I do not know what you would like in this space.

This is not your fault because I could see that you had a very bad storm and some flooding. We did need a boat to get into your facility but because we have a Suburban we were able to get thru. We were very nervous because we did not know how deep the "puddle" was and it did reach the bottom of the door to the trailer. I don't think it did any damage. One other thing, there was a camper bus in our assigned space so we just unhitched the trailer and left it at the end of the lot where there were no numbers. It should be OK and to let you know, I am amazed and impressed with your web page to get feedback. We were going to call you tomorrow to let you know where we parked our trailer. We are not upset because everything was out of your control and we managed. Erika Gallipani

Recommended: Yes

Nice and quick and easy to move in.

Recommended: Yes

Paperwork was quick and easy, I was able to move in same-day.

Initially I rented a 10x10 unit to store my car in for the winter. I made the mistake of believing that my car was only 7 feet long (I still don't know where I got that from). I ended up having to go back and get a 10x15. Customer service was amazing and the transfer from a smaller to a bigger unit was very quick and easy. I wasn't charged anything extra except the difference in price of the smaller and larger units. The facility is easy to navigate, with plenty of room to maneuver vehicles around. It also appears very secure, with barbed wire fences and secure passcodes per customer. I would recommend Airport Depot Self Storage to anyone who asks!

Recommended: Yes

Paper work was very easy and I didn't meet any difficulties I thought. Whatever, there are two things that you may need to improve. First, you said you can provide free truck to move in or move out. But you just gave me a voucher for $40 which's not enough for asking a truck because the smallest van was not available and big ones were too expensive. Maybe you can provide a connected service. And as you know, your storage is so far away from Toledo city center. Second, we were troubled when we drive the car into it. All of us didn't know how to open the gate and we were not able to open it without the help of. I think you can make it easier.

Recommended: Yes

very unhappy with this facility

Nothing but problems from day one. Did not move in first day until it was clean. 2 weeks later took me out of system even though I paid because hadn't moved in. Sent letter saying I was late on payment when it was automatic withdrawl??? Ask for my account number the second time. 3rd month called again for account number because they credited my account with someone elses account!! Now received notice storage rate is going up!! Very negative experience.

Recommended: No

False Advertising

I sent my mom and uncle there for the referral credit. They gave my husbands first name and our last name. Since the unit was in my name, they refused to honor it. Even though I called the following day. We have an unusual last name and the auto payments were in my husbands name. If you try to get the credit, I would recommend going with the new person and even then I would anticipate them trying to find a reason not to honor it. New workers, poorly trained and they DO NOT return phone calls. Average units and security but horrendous customer service. Continue looking for another place is what I would recommend!

Recommended: No

Uniformed employees, not helpful!

We wanted to use the truck to move out vs move in. We were told no problem and they would not it in the file. That never happened or they lied in order to not give us the coupon. Dishonest manager and employees who could care less if you are satisfied (after you move in of course!) I would recommend another storage place.

Recommended: No

Easy access to the climate controlled units!

Easy access to units. Plenty of parking so that more than one vehicle can unload at the same time.

Recommended: Yes

Very positive experience. The Service was awesome.

Recommended: Yes

Recommended: Yes

Friendly staff ready with reservation.

Recommended: Yes

Recommended: Yes

It was good.

Recommended: Yes

Great Location, Clean, Safe & great customer service

I have rented here for 9 years because they have a great location, security, they keep it very clean and when ever I needed any help they went out of there way to help me with a friendly smile. Great people to deal with.

Recommended: Yes

good place, good people

Recommended: Yes

The receptionistwas very friendly and helpful. She explained everything.

I would recommend this facility to my friends.

Recommended: Yes

Overall experience was great. No problems at all. Rented a second unit over the phone.

Recommended: Yes

Safe, Clean facility, Professional and Courteous Staff.

I have been a Tenant for 3 years now and I am very pleased with the mgmt and professional of this facility. Highly recommend it. Fairly priced as well.

Recommended: Yes