StaxUP Storage - Hill Street

Great experience!!

Good customer experience too!!

Recommended: Yes

Good person and very personal

It was perfect customer service. She definitely answered all of our questions. Although the building was not climate control it was still cooler in the building she put me in. I would recommend this store to anyone.

Recommended: Yes

Very Easy

Being able to inquire, book, and move in all online was an extremely refreshing experience. Staff was courteous, and helpful w all questions when I stopped by the office. I would definitely recommend renting storage rooms here.

Recommended: Yes

Disappointed customer

I was told one thing when signing up with the representative and then when I got to the office I was dealing with a rude young lady. I was upset from the representative and the desk technician made my experience with your company worse. I am a property manager and have lots of properties. Word of mouth, referrals, friends and family and I am sad to say I will not put your name out there. Disappointed customer. :( I hope others got treated better and respectfully.

Recommended: Yes

Good job

Good job, waited for personnel, was late.

Recommended: Yes

Friendly staff, easy move-in!

They were really easy to work with and made everything go smoothly :)

Recommended: Yes

Great service, elevator is amazing, supplying cart!

Every one was so helpful. There is a cart available. There is an elevator. Nice facility.

Recommended: Yes

Muy Buena atención al cliente!!!

Instalaciones limpias y buenos precios!!

Recommended: Yes

Moving

Overall good customer service

Recommended: Yes

Gaston provided excellent customer service.

Excellent experience in getting my unit. Quick, efficient, polite, helpful, easy. Highly recommend. Can't beat the price either.

Recommended: Yes

Made the entire process super easy and cheap.

I needed a storage unit the same day as I called. I called 15 minutes before close, and the employee stayed extra time just to help me get everything setup online. Everything worked so much easier than I thought, and the prices are unbeatable!

Recommended: Yes

Twice the space as my former space plus added security, clean and bright

I was very happy, on moving day, to find such a clean, safe storage unit closer to home. The unit is twice the size for only $5 more and there were elevators and moving dollies to help with my boxes. The manager was very patient and answered all my concerns as well as assisting with setting up auto-pay to my credit card. I'm so pleased to be able to use my garage again.

Recommended: Yes

Great staff, good prices, easy process!

This is the cheapest storage unit I could find and it’s also great! The manager, Gaston, is awesome and wats to help you as much as possible. Would 100% recommend it to anyone

Recommended: Yes

ada at hill st el cajon was fabulous!!!!!!!!!!

ada at hill st el cajon was knowledgable, helpful and made the transaction easy!!!!!!!

Recommended: Yes

Fantastic Experience! Thank you for making this so easy and affordable!

Yesenia, the manager, is so wonderful! She was easy to work with, she was personable, and she was an overall delight. I'm glad I picked this storage facility! I also like that the entrance code show's up with my name on the screen, it's a nice touch and makes me feel like a valued customer.

Recommended: Yes

Grrrreat Customer Service

The staff were extremely friendly and helpful. Yesenia is amazing! I rented a small unit and i live out of state. The entire process to rent the unit from another’s state was made easy because the staff work great together. This all helped with making me feel my belongings are being stored at a safe place. Thank you!

Recommended: Yes

Nice & clean.

The whole business is very clean & nice. Had a few different types of units in the size I needed. Price was reasonable, but did offer half off the 2nd & 3rd months rent. But have to pay $10 for insurance & the first month a administrative fee of $15. But all in all, I'm happy with the place & glad it's open 7-7 daily as well.

Recommended: Yes

Cheap storage units

Moved right in no issues .... good customer service... no complaints

Recommended: Yes

Awesome customer service

Awesome customer service!!!!!!!!!!!!

Recommended: Yes

Great Place

Great Place. Clean and great communication.

Recommended: Yes

Overall it's an economic place

Awesome place to store the data has the limitless heights to store goods I'm leaving me to all the space you need and it's very good

Recommended: Yes

Good customer service and facility, no surprises

Had a good experience with getting set up, no surprise charges, or pressure for upsale. Facility is clean and maintained well. Price is very reasonable for the area.

Recommended: Yes

The customer service was great.

I would recommend this storage sot to my friends and family

Recommended: Yes

Customer service is top notch...excellent experience

They have excellent customer service

Recommended: Yes

Nice storage facility

Good place. No issues so far and good value for the space.

Recommended: Yes

Love it

Over all great place and great prices

Recommended: Yes

Nice location, facility, and staff!

Good location, nice facility, friendly and professional staffрџ‘Ќ

Recommended: Yes

Easy move-in

Storage unit was easy to find, had a nice elevator, and set up was easy. They don’t provide locks but there are some for sale, better to bring your own though, and the unit ended up being $10 a month more expensive than I expected because they require “renters insurance”. Overall I think it’s a good deal though because I have used some pretty sketchy storage places and this one felt very safe.

Recommended: Yes

For StaxUp review - NOT SpareFoot

Very friendly and personable employees. Storage unit not nearly half as hot as I thought it would be for not being climate control. Wish I knew of this place sooner!! Only downside is the parking situation and where the key lock is located. Def recommend.

Recommended: Yes

Nice facility

Very happy with the facility & staff.

Recommended: Yes

We loved the service that was provided & the store manager !

My wife & I enjoyed Jensenia! She was very professional and has the best attitude for success. We bought storage to store some tools and she gave us the best deal and it really shows that she loves her job. It was like we knew each other by how comfortable she made us feel. I would definitely reccommend this place to friends and family. Thanks again for the best rates ever!

Recommended: Yes

周慮歳

Great staff and safe place, highly recommended for anyone looking for storage

Recommended: Yes

Awesome clean and friendly staff

Called because I needed to change the date of my move in and they happily offered before I could ask. Then when I got there Ally in the office was so nice helpful and friendly. I'm very happy I went with this storage unit. They even offer renters insurance. Awesome.

Recommended: Yes

Wow, what a difference!

I have used Hill Street Storage before and back then it wasn't as nice as it is today. Service was great and showed me my unit before I rented it. Thank you Hill Street.

Recommended: Yes

Great service

Friendly courteous helpful. I like tat there is a grace period

Recommended: Yes

Exactly what I needed

I needed a large storage room immediately. I went to StaxUp, and Mike had the perfect size room to fit my needs. The storage room and facility are clean and well-maintained. The application process was one-page and very quickly accomplished. Mike had it in the computer by the time I had finished the application. My only wish would be customer wifi. Thanks, Mike!

Recommended: Yes

Mike is awesome! The price is terrific!

I needed a large storage unit immediately. Mike had one that fit my needs. The rental was so fast (1 page application, and Mike was inputting while I filled out the paper application), the unit was clean and secured, and the facility was secure. Overall, I'd say Mike attention to customer service is what sold me. I feel it's a great fit for me.

Recommended: Yes

friendly and knowledgeable staff

Very cool staff who helped with everything. My only concern was why does my storage have a wet wooden floor?

Recommended: Yes

Great service

Mike was great. Best and most honest customer service ever.

Recommended: Yes

Available as advertised

Mike was thorough and personable. I had already selected my unit online, knew what additional fees were, it was a great first meeting! Will move in gradually to not overtax my back, and save UHaul fees. Great, clean, easy move-in.

Recommended: Yes

Clean, quiet, multiple stories

Clean and quiet facility. The guy that helped us was really nice and the place was overall quiet. It's up on the top of the hill right before the fwy.

Recommended: Yes

Very modern and clean

There's an elevator and the move in process was smooth

Recommended: Yes

Very quick and easy with great service.

The management was excellent... things went as smooth as promised. Including price what was said as price was the price. Got a lock and packed my stuff with no disturbance.

Recommended: Yes

Convenient and easy.

Very great pricing and the manager was very helpful nice and explained things in a professional manner. I would recommend this place to my friends and family for sure.

Recommended: Yes

Hidden gem

It is in a little side street I had never noticed but the girl was so sweet and informative it didn't matter. The rates are far more affordable than any other chains I had looked into. So happy thus far.

Recommended: Yes

very good

Nikki wasn't in the office when we arrived and we had to wait about five minutes but once she arrived she was great. She told us everything we needed as fast as she could and even gave us a loaner lock when we forgot ours. Everything went smooth and facility was very clean.

Recommended: Yes

friendly service great price

Great customer service nice units and affordable storage rates

Recommended: Yes

Great staff and place

I would recommend this place to anyone who wants to move-in fast and for reasonable price

Recommended: Yes

Clean facility

Nice place, I feel secure with my storage there.

Recommended: Yes

Awesome place!

The place is super clean and customer service was awesome. Pricing was great too!

Recommended: Yes

Nice storage facility

Overall no problems, well run place and very clean.

Recommended: Yes

Very professional

They do really great work. Excellent service have no complaints fast, reliable, service.

Recommended: Yes

Satisfied with overall experience at StaxUP storage

The only reason I gave it 4 stars and not 5 is because they didn't have the free moving truck available on my move in date. Which I can understand but on my actual move in date, in which we made 2 trips to the facility that day, the moving truck that was "unavailable" was sitting in the parking area the entire time, unused. Other than that, everything else was great!

Recommended: Yes

Great experience

The staff is very helpful and attentive.

Recommended: Yes

Excellent

Way better than public storage or any other chains in town.

Recommended: Yes

the employee working there the day I arrived was helpful and patient.

I wish there was a light in the storage and some sort of cooling vent but overall, I hope all will be okay. The employee who helped me get set up was friendly and professional. Thanks!

Recommended: Yes

Hidden costs that could be disclosed before coming in.

$10 for insurance, $10 if you don't have a lock, $15 for agreement fee. Some things to consider before arriving. Once past that, all gravy. Staff was awesome, place is clean and neat, carts available. I like the spot.

Recommended: Yes

Great storage facility!

I didn't know this place was even here and so close to my house. I was pleasantly suprised with how clean the facility is. The staff is very friendly and very helpful. Would definitely recommend!

Recommended: Yes

new in town

my bf n i broke up and im brand new to the city and stax up helped me get what i needed into storage with a agreat promo code for moving in i definatly would recomment them

Recommended: Yes

Helpful

Nice good spot. Helpful staff. All though on 2nd floor

Recommended: Yes

Easy process, great price

By the time I arrived Glen already had my paperwork started. Friendly, professional customer service... clean facility in great condition. Actually exceeded my expectations!

Recommended: Yes

Recommended: Yes

The manager was extremely professional and presented himself extremely well with a positive attitude and welcoming smiles. He made the storage place the best we ever have rented from.

Recommended: Yes

Outstanding service

Would recommend to all my freinds

Recommended: Yes

Decent price for the storage size. Great hours and customer service.

Wonderful experience checking in. I felt comfortable and the reassurance that my belongings would be safe was without a doubt. Thank you.

Recommended: Yes

Answered any questions that I had and was very friendly.

Recommended: Yes

excellent condition great service competitive prices

Josh took care of the details and made the experience a good one. Recommended!

Recommended: Yes

I was offered a price online and reserved the unit. Come to find out the unit for that price was not available. I was disappointed

Recommended: Yes

friendly and prices are good

Clean prices good east access. Times good

Recommended: Yes

Friendly and efficient

I would recommend this storage facility to all my friends and family

Recommended: Yes