Jenni V
Apr 27, 2024
Easiest move in I've experienced
Customer service started out great and was fairly easy. Access to facility was as stated. Lift worked great. One of the easiest move ins yet. Best prices in town and cleanliness was definitely noticed.
Recommended: Yes
Dennis B
Mar 19, 2024
Size not actual size.
I rented a 5 x10 but the unit measured at 4'9" x 9'6" so it is smaller than I can fit the items I realy needed the space for.
Recommended: No
Michelle Hunt
Mar 11, 2024
Front office extra friendly and knowledgeable.
Yes I would I would recommend storage facility to friends and family. Everyone cares if your experience is good.
Recommended: Yes
NATALIE
Aug 22, 2023
Friendly and clean
Good price, location, easy entrance and helpful at the front desk.
Recommended: Yes
半
Jun 30, 2023
Great help
Staff was very helpful and super friendly
Recommended: Yes
Erik Walton
Dec 17, 2021
Great experience!
Move in was easy. Clean brand new units.
Recommended: Yes
Harold Green
Dec 05, 2021
Good customer service
Good customer service, great price, very helpful
Recommended: Yes
Andrew h
Nov 30, 2021
Very happy, so far no regrets, priced fair
Overall very happy with the unit. I reserved the 14x14 which is triangle shape and opted out and went with a 10X20 instead. Manager was beyond helpful. Even during the construction going on i still chose to use this facility. Pricing was fair and competitive.
Recommended: Yes
Troy
Sep 10, 2019
Would recommend
Good service. A little pricey
Recommended: Yes
Paul
Jul 02, 2019
Wonderful experience!
Wonderful to have a free truck to use for the excess goods you did not remember you had.
Recommended: Yes
Jacob
Feb 12, 2019
Very professional
Front desk staff was very helpful and knowledgeable about every question I had. Nice clean units also with easy access
Recommended: Yes
Jacob
Feb 06, 2019
Clean. Nice units.
The staff on duty is very kind, and always ready to help with any needs you may have.
Recommended: Yes
Deborah
Dec 03, 2018
Very accommodating and very clean
The facility is clean and the people are amazing and helpful, the pricing is the best I found for what I was looking for.
Recommended: Yes
Betty
Aug 30, 2018
I am very happy here.
Management is the best! Very helpful. Prices beat all others for what I need.
Recommended: Yes
Anna
Feb 03, 2018
I am happy i found this place on the internet
Great storage facility. I wish I would of found it sooner. Has the equipment to make your move in easier. Hope to continue to enjoy having my items stored here.
Recommended: Yes
Mary
Jan 01, 2018
No problems
No complaints
No problems
Thanks
Recommended: Yes
David
Dec 31, 2017
Convenient local for my business needs at a great price!
Found This storage unit through square foot on an internet search. Very glad I did.
Recommended: Yes
Janel
Nov 28, 2017
Affordable storage. Friendly customer service.
Affordable price and customer service was exceptional! Very friendly from confirming my reservation on the phone and moving in was such a breeze. The only issue I ran into was the code given to enter/exit the gate was not working, but again, she was very helpful in getting that fixed quickly. I think it was Tera that helped me out that day, I wish I remembered her name! Anyway, great service, I'm glad to be using this facility.
Recommended: Yes
Kaye
Nov 26, 2017
Best price around
They have the lowest prices around.
Recommended: Yes
Gina
Nov 22, 2017
Best storage experience
I am so impressed with the level of customer service I received. Along with Taera's wonderful attitude, I can't stop raving about this facility or my experience.
Thank you!
Recommended: Yes
Michele
Nov 21, 2017
Lady at site was very nice
When I called to check price & make reservation girl on phone reassured me it was $1 to move in! No lease, etc. some people take advantage of it pay $1 when the month is up leave. (Although I plan on leaving my stuff for awhile). When I got there person on phone had no idea where office was in vicinity to gate where you come in. Finally she said she’d call back. My friend finally waited for gate to open & it was 2 steps to the left. Time to pay ..administrative fee, insurance fee, leaving paying nowhere close to $1! I feel I was totally douped just to get me there! If I didn’t already have all my stuff & person to help me (cause I’m handicap..& it was on 2nd floor) I would of left. I drove out of my way from Riverside for what I thought was this ‘good deal.’ I could of got ripped off right around the corner
Recommended: Yes
敌湯牡潤
Nov 21, 2017
good service
fast and good reliable service we are very satisfied with it
Recommended: Yes
乡業慨
Nov 20, 2017
Storage unit
Storage unit is very affordable and is good on my budget. Will recommend to friends and family if they need a storage unit staff is a pleasure to work with and will help out in anyway they can.
Recommended: Yes
Frances
Nov 18, 2017
Like it!
Price is very good. The management is friendly and helpful. Like li!
Recommended: Yes
Christine
Nov 13, 2017
Very disappointed
When I arrived, the manager told me that the first floor unit that I had confirmed was not available. That was the entire reason I rented this unit, was because it was on the first floor! I have a bad back and could not add the physical stress of moving my boxes upstairs. This is typical “bait and switch” sales. I am sure that there never was a ground floor unit available but what are you going to do when you have a truck full of stuff and a friend who has gone out of their way to help you? I had no choice but to take the unit. Also, the manager told me I was required to add $15 per month insurance, which there was NO mention of in my reservation! Another surprise! Last but not least, the salesperson making my reservation told me a 5x5 would only hold 11 plastic bins. I had a few more than that so reserved a 5x10 which I found was FAR too large. More deceitful sales techniques! Very disappointed!
Recommended: No
Leslie Hammons
Nov 04, 2017
Nice facilities
Great staff, very friendly and helpful
Recommended: Yes
Satya
Oct 24, 2017
Elevators broken down. Difficult to move upstairs. no ramps. Old setups.
Old setups, no improvements yet.
Recommended: No
Marlet
Oct 20, 2017
You get what you pay for
Good prices and hours they're nice people as well. I would recommend this place yes .
Recommended: Yes
Ray
Oct 20, 2017
Great place!
The customer agent was great , very knowledgeable, and was very delightful!
The prices where the best !
Recommended: Yes
Jessica
Oct 18, 2017
Awesome job
I would recommend this place to eeveryone
Recommended: Yes
Charlie Martinez
Aug 14, 2017
Easy and fast!
From start to finish, I had a great experience!
Thank you!!
Recommended: Yes
Suzanne
Jul 22, 2017
Fast and Simple
Customer service was excellent.
Recommended: Yes
Adrian
Jun 05, 2017
Love this place
Love this place, easy access, located next to freeway, great staff and good prices!!!
Recommended: Yes
Esther
May 31, 2017
Friendly and knowledgeable staff.
I was fifteen minutes from their closing time but they took the time to show me the unit and all was done in no time at all. Didn't try to up sale me anything.
Recommended: Yes
Darleshia
Apr 13, 2017
潇摯
Very good service, friendly and helpful
Recommended: Yes
Belinda
Feb 17, 2017
Excellent
The service was very good and cordial.
Recommended: Yes
Belinda
Feb 15, 2017
Excellent service
Nice facility and yes I would recommend to others.
Recommended: Yes
WOLFGANG
Jan 18, 2017
Very friendly and helpful
The move in took maybe 10 minutes altogether. Very friendly clerk. Although storage is a bit out of the way from our house, the price is worth the drive and we only need to get our christmas decoration once a year...
Already recommended to other people.
Recommended: Yes
WOLFGANG
Jan 16, 2017
Great price, great customer service. no complaints
Although this storage facility is not as "nice" as the one we used before, the price of our 5x5 storage is very good and the consultant who checked us in was extremely friendly and helpful. we can only recommend this facility and in fact already did.
Recommended: Yes
Robert
Oct 31, 2016
the place to be
The girls at storage direct are fantastic
Recommended: Yes
Oscar
Oct 28, 2016
Great service
Nice location and clean place
Recommended: Yes
Bradley
Aug 24, 2016
decent but older
decent place but they said built in the 80s, you can see signs of this like wooden floors on 2nd level units a little old looking, but they're doing repairs
Recommended: Yes
Joia
Aug 13, 2016
I'm glad they're getting new storage doors
I had problems with the lift malfunctioning and having to struggle to get the lift to rise and open.
Recommended: No
Linda
Jul 28, 2016
Storage direct
The. Check in process is quick and easy. Front desk is very personable. Pricing is the best
Recommended: Yes
Victor
Apr 03, 2016
..we definitely will be continuing doing business.
I will refer family and friends to do business with you guys..me and family are very satisfied with the pricing, security, the customer service & overall the tightyness in the facility. .thank you
Recommended: Yes
Kimberly
Mar 15, 2016
Great staff!!
I can't say enough about how great the customer service is. I was running late on move in day and they really made what could have been a bad situation work out great! Facility is clean and secure, no regrets at all.
Recommended: Yes
Elizabeth Boyd
Oct 08, 2015
Great service, amazing price
After doing around to several storage units in the area I came across storage direct. The price was outstandingly so I figured there must be a catch or the facility would be run down. To my pleasant surprise the facility was in great condition, the price was true to advertisement, and Danny in the front office was nothing but helpful and a measure to work with. Very pleased with my experience.
Recommended: Yes
Edward
Sep 16, 2015
Best location and pricing
We were attended by Danny who took the time to show us around, explain all the rules and regulations, was very helpful, cheery, patient and knowledgeable. I would highly recommend this location to all my friends and family.
Recommended: Yes
Rigoberto
Jul 19, 2015
Recommended: No
James
Jul 13, 2015
Recommended: Yes
Olga Mcreynolds
Jun 07, 2015
Arianna helped me with her outstanding service and patience.
My experience was outstanding. Customer service was excellent helpful and patient with me when I had to decide if I needed a larger unit.
Recommended: Yes
Daniele
Jun 01, 2015
alright
Overall everything was adequate, not fantastic but not bad.
Recommended: Yes
桓牡湯
May 29, 2015
easy and inexpensive
decent place, nice people... pretty easy overall
Recommended: Yes
CYNTHIIA
May 29, 2015
Close to my house so I was able to make several trip in no time.
I was able to move in immediately, the paperwork was fast and easy. The staff was professional and friendly.
Recommended: Yes
Nataliya
May 13, 2015
Normal facility, but lie about costs on phone
They lied about the cost on the phone then tried to blame someone else. Then they tried more than once to make excuses why they could not give receipts - both when we signed up and when we checked out and this was two different people.
There was a code to get in the gate, but no barbed wire on top of the gate. Anyone could have climbed over.
The facility and grounds were clean except in the unit there was dirt in the sides and corners along the wall.
We felt threatened by the papers we had to sign about damages and abandoning, etc... This is normal for rental storage facilities, but they made us feel like we were already guilty of it.
I almost took my husband and left before signing. Luckily nothing bad happened and we are finished using the storage.
Recommended: Yes
