Jun 06, 2021
over priced but Great customer service and clean facility!!
I'm currently renting a 10x10 unit from AAA Storage and unfortunately my unit Resembles a Large Dog Kennel , i was informed of this before my purchase and still there's plenty of Space in the area provided and it is clean , there is security all around. the customer service is Amazing and I would highly Recommend. I just Feel the unit shouldn't cost 70.00 a month for a unit that isn't covered by four walls and if some one really wanted to they Could break in it. literally by Penetrating the Gate!! it should be 50 or 60 bucks a month at least. overall I'm Still Very Satisfied. Oh and they Provided Awesome First Month discounts !!!
Dec 30, 2020
They offered me a safe and clean environment
I am very pleased with the AAA storage. They are friendly and very helpful. My unit was clean and the property makes me feel safe to leave my belongings.
Aug 12, 2020
Best in Winston Salem
The representative was nice and helpful. The facility is clean and better than the description on the website.
Nov 05, 2018
Great customer service and cleanliness
I reserved my unit online and when I arrived the lady at the front desk was more than helpful. She was very informative in a timely manner. I truly enjoyed my experience and would recommend it to anyone.
May 09, 2018
Very nice facility and very friendly customer service
May 09, 2017
Efficient and Simple
Customer service was very friendly and setting up/scheduling a move-in and unit was quite simple and painless compared to other facilities. I would absolutely recommend considering this location when looking for a storage unit.
Mar 31, 2017
Free Truck is very useful
Great customer service and prime location. We received a 10% veteran discount as well.
Feb 27, 2017
Very clean and the best customer service
Feb 25, 2017
Very happy and satisfied . Great customer service
Jan 30, 2017
Very clean, reasonably priced, good deals and friendly
Jul 27, 2016
Customer service was awesome. Christine was super and friendly made me feel welcome.
Jul 04, 2016
Great location great customer service
Jun 26, 2016
The facility is clean and and staff are very nice and professional.
Jun 20, 2016
I love the customer service and the facility is beautiful.
They are really nice and willing to help much as they can.
May 22, 2016
The staff was amazing
Christine was excellent. She was friendly and very accommodating. The storage unit was clean and she offered anything she could to make my move easier. She made my moving experience that much better. Would definitely recommend.
May 17, 2016
Great place. Nice Staff. Very clean. Feels safe.
Great place. Nice Staff. Very clean. Feels safe.
Apr 06, 2016
Love security and customer service. I feel that unit was a little expensive
Apr 05, 2016
Apr 02, 2016
Pleasant Customer Service
The service was excellent over the phone and in-person they made sure that I understood everything in the contract for the rental of the property and the vehicle. I also enjoyed having a nice conversation with the young lady at the front desk. I will be renting from them
Mar 22, 2016
Good Move In Day
Easy access, great location and facility, brand new, easy move in
Mar 21, 2016
Moving in was fast and easy.
Move in day was a breeze. I forgot my code and ran into the office and they were very helpful to get me in the gate. The unit is brand new so very nice and clean. I love it here.
Mar 17, 2016
Easy and simple
Great service! Fast and simple. Great monthly promotional price. Highly recommend.
Mar 13, 2016
Great! I just know not to go too late due too security reasons. The gate closes slow. However, its a matter of vehicle size.
Mar 11, 2016
Great facility and reasonably priced!
Very clean and well maintained facility. Highly recommend this storage facility to others!
Feb 06, 2016
The staff at this facility was very nice.
Dec 30, 2015
Amazing facility!! Brand new units and the customer service can't be beat!!
AAA self storage is by far the best storage facility around. The ladies at the front desk are extremely helpful and very knowledgeable about their job. This was a pleasant experience and I would highly recommend AAA self storage to anyone. It is very clean (I was put in a brand new building), easy but very secure access and plenty of parking space to load/unload. Thank you so much for making this an easy transition!! 100% happy A+++++
Oct 10, 2015
Aug 16, 2015
Excellent Manager / Clean Facility
Though the space is a bit small (I would opt for higher ceilings), it is climate & humidity controlled. Great if you have antique furniture. I cannot say enough about the sweetheart of a manager there, Amanda. My movers were running a tad behind scheduled. Not only being knowledgeable, patient and quick, she also stayed over 45 minutes after the place closed to meet with me. Thank you Amanda! You rock, especially at what you do.
Jul 27, 2015
I think the pricing is excellent and love the free move-in truck, but unfortunately my move-in truck was not ready on the date of my move. I called twice and spoke with someone at the site, but was somehow double-booked and I was without a truck on the only day that I was off work and able to move. After about 2 hours, the person onsite was able to find a truck for me in High Point. She was very helpful and did apologize for the inconvenience. Overall, I do like this facility and the pricing is reasonable.
Oct 07, 2014
Aug 16, 2014
Jul 03, 2014
First- class, starting with my phone call eariler in the week to my check-in experience!
Jun 30, 2014
Met with Christy to rent a 17' truck. She was very friendly.
May 13, 2014
Mar 28, 2014
It was an excellent experience. Amanda was very pleasant & helpful!
Mar 04, 2014
Oct 26, 2013
Aug 31, 2013
very good and pleasant. Friendly enjoyed the service and friendly attitude of Christy and Amanda.
Jul 08, 2013
Customer Service was great, unit was clean and temp was acceptable.
Time will tell if the climate controll is maintained
Jun 04, 2013
Very pleased thus far!
Jul 18, 2012
Owners are trying to fix problems.
I have been made aware that the current owners are attempting to address all the problems I stated in my earlier review. Know that my first review was based on issues with the previous owner. Truthfully, there have not been any issues with water since they took over. Another issue I had was that they are 40 minutes away from where I live, which is not anything they have control over. As they have reached out about these issues and the issue of temperature in the building, I am upgrading my review of their customer service.
Jul 16, 2012
Climate controlled units are not very climate controlled.
My interior climate controlled units flooded about 4 years ago and I had to throw out and replace at least $3000 worth of items that were covered with mold and or completely ruined. It is always very hot inside the climate controlled building in the summer, and very cold in the winter. A bathroom used to be offered in the climate controlled building, but has been barricaded to be off limits by the new owners. This makes it extremely difficult to stay there going through items or packing and unpacking, as you have to lock everything up and run out to find a bathroom somewhere else. I've found the same size storage units elsewhere, that have a more acceptable temperature in the building and are about half the cost of these units. I would not recommend these. I'd like to know if the first reviewer here remembers the floods they had in there in 2008, where the following morning, the owner was blowing pools of water out the doors with a leaf blower, and if any of their items were damaged. I'm also leaving a lower customer service review, because when the new owners took over, no notice was sent out. I found out by coming by and seeing new people there. Their new policies weren't made clear. Apparently the previous owner didn't keep any records at all, maybe that made it difficult for them.
May 06, 2012
Top quality business with exceptional customer service.
Everything went smoothly. Highly recommend this storage facility.
Apr 05, 2012
great customer service
i base alot of things on my office experience. The office mgr at this facility was very kind and was very thorough when explaining their service
Sep 30, 2011
Clean (dust-free), affordable, great customer service!
I've had a unit here for 5 years and the facility is always clean. I have an inside unit and my stuff remains in dust-free condition and has no funny smell. Customer Service is excellent and the location is easy! Highly recommend this facility!