JP
Aug 01, 2023
Dishonest/Unreliable Pricing
Long-story-short:
When I arrived for my reservation, I was told that the price my unit was reserved for could not be honored.
Full story:
I was shopping for storage-spaces in the weeks before a big move (about a 2-hour distance). The best pricing I could find (for the type of unit I was needing) was through SelfStorage, for the StorageMart on Hickman and 68th. It seemed almost too good to be true, but a couple of calls (to both SelfStorage and StorageMart) confirmed my reservation. However, when I arrived to check in, I was told that my RESERVED unit was no longer available for the price I'd RESERVED, and that there was nothing that they could do. StorageMart mentioned that because I'd made my reservation through SelfStorage, the pricing was not guaranteed, and that SelfStorage sometimes exaggerates their listings to attract business (which is not something they can control). Mind you, I'd also called StorageMart to confirm the original price, but I digress... If StorageMart cannot honor the prices offered by SelfStorage, they should not be in business with them.
Ultimately, because it was the day before my move, I had no choice but to agree to pay almost double the advertised monthly-price ($140, compared to the $85 I was promised). Overall, it was a horrible experience on both ends, from both companies involved.
Recommended: No
Dan
Oct 05, 2022
Very friendly and helpful service
The young lady behind the desk was very helpful and friendly.
Thank you
Recommended: Yes
Shelly campbell
May 09, 2022
Excellent service
We got a diff unit right away because there was a dead mouse in there. The person saw it first so she didnt even show us the unit.
Recommended: Yes
Kevin Hardin
Feb 14, 2022
Great service
The assistant manager for this property was very helpful in the whole process
Recommended: Yes
Tim
Sep 01, 2021
Simple storage well-done
Very friendly, convenient and clean. Drive up access everywhere.
Recommended: Yes
Joe B
May 17, 2021
First time renter
Jessica was very friendly. Check-in process was very way after online reservation.
Recommended: Yes
Deb Miller
May 17, 2021
Fast and friendly check in
Fast friendly check in and clean facilities
Recommended: Yes
Heather
Apr 23, 2021
So impressed
So happy with how everything went. Lindsey was so amazing at getting me everything I needed.
Recommended: Yes
MARIO CASTILLEJA
Jul 05, 2020
Best Storage Units
Great customer service and location plus so many other things! Had to get one more unit for the price!
Recommended: Yes
Reggie
Dec 02, 2019
Facility is clean and very close to my he.
Customer service was polite and attended to my every need.
Recommended: Yes
Stephanie
Nov 03, 2019
Easy, convenient and helpful.
Staff was very thorough and friendly. Unit was clean. Price is great.
Recommended: Yes
Rebecca
Oct 23, 2019
Clean facility, friendly staff and good location
We just moved into two climate controlled units at Storage Mart Hickman. The price was some of the best that I saw during my research for units around the area. The units are clean and close to the door, but a little tricky to access with a large truck/trailer. Overall we're happy with the location and units!
Recommended: Yes
Nicole
Sep 09, 2019
Very positive experience
Moved in this week and have made 3 stops. So far everything has gone smoothly. They were helpful and the process has been simple and easy. No complaints!
Recommended: Yes
Cindy
May 15, 2017
Yes the staff and manager at this location are very friendly and helpful.
This location is very well organized, clean and the manager goes above and beyond to be very helpful in making sure you have the right size unit, your happy with it and the best price before signing the contract. I would recommend this location for sure.
Recommended: Yes
Erin
May 02, 2017
Very helpful staff and got set up quickly!
Exactly what we were looking for!
Recommended: Yes
Lynne
Mar 14, 2017
Very friendly and helpful
Helpful in person and on the phone. Super clean facility!
Recommended: Yes
Elizabeth Vasquez
Jan 12, 2017
Awesome employees
Everybody was very nice and helpful and I was in and out of there in the night up in within 15 minutes.. when I went online to do my reservation someone called me the next day I was really impressed on how fast they were
Recommended: Yes
Elizabeth Vasquez
Jan 12, 2017
Awesome employees
Everybody was very nice and helpful and I was in and out of there that is great for my time
Recommended: Yes
Margaret
Aug 29, 2016
Great help!
The staff there have always been super nice to me. Helping me out with all my storage needs, including helping me figure out the tetris way to pack it al lin.
Recommended: Yes
becky
Jul 22, 2016
Great place
Michele was a wonderful help. First class !
Recommended: Yes
Christina
Jul 06, 2016
Thank you.
Very helpful staff and streamlined process.
Recommended: Yes
Jillinda
May 22, 2016
Very nice!
Good customer service. Very clean facility
Recommended: Yes
Lisa
May 21, 2016
Everyone was so nice and friendly and got us what we wanted!
We would rent another storage unit from them in a heartbeat! So friendly and accommodating!
Recommended: Yes
Victoria
Mar 17, 2016
Good service! Only problem is with online follow-ups
I am perfectly happy with all the on-the-ground service and the facility. Also, the information on the website was very helpful in selecting a location and size of unit. However, I went to the office on, March 4th and signed the lease for my unit, bought a lock, and checked in. I was told I could begin using it whenever I was ready. Then I began getting emails automatically generated from the web site, I presume, telling me the 15th was my move-in date and suggesting I was to pay a particular amount right away. I received a special offer of first month free when I signed in and have an automatic payment set up with the office. I had to call the manager to be sure this was still in force and that I could move in any time. She said yes and checked online to be sure you had my lease registered, or whatever you do. It was. So I wish you would make your automatic system generated by my first signing in online synchronize with what actually happened when I went in to sign my lease and arrange for payment. This would save me confusion and save the local staff and me time on unnecessary phone calls. I just checked "yes" to your query about my moving in on the 15th to try to get the emails to stop. I will actually be moving in over a two-week period starting on the 19th. Thanks. Victoria
Recommended: Yes
卡牡
Dec 15, 2015
Very friendly and helpful
Recommended: Yes
Shane
May 07, 2015
nice, clean units, pretty tight to navigate.
Nice place, love all the cameras but I had to lose the auto transport just so I could navigate it. Another customer was there and he had a truck and trailer and was fighting the tightness.
Recommended: Yes
