May 24, 2023
The only flaw I have is being relegated to not open on Sundays but everything else is great.
May 20, 2023
It's a nice storage space that you can find in your budget.
May 01, 2023
Great price and space
So far so good, no issues or complaints and staff was friendly and helpful
Feb 11, 2023
Just wish they were open little longer hours
May 16, 2022
College Summer Storage
Experience was amazing! Well organize and pretty fast.
Feb 28, 2022
First time using this storage location and I enjoyed myself
The customer service was really nice and friendly very helpful
Jan 02, 2022
I was satisfied with my storage
Dec 04, 2021
Cleanliness stood out for me!
Customer service was Great too!
Dec 01, 2021
I was helped right away and had great service.
I would recommend especially to college aged individuals.
Oct 17, 2021
Super great place.
Thank you for making the transaction so easy.
Sep 21, 2021
Great location, facility
Great customer service answered all my questions. Cheap
Aug 07, 2021
Amazing customer service, very clean, great price!
Jul 14, 2021
Customer service was great. The young lady answered all the questions I had great. I was very impressed with the building
Jul 03, 2021
Easy to book
I enjoyed the ease of booking online and the follow up calls of the cheery employees. Visiting the facility was a bit tricky in finding but once I arrived the attitude of the workers was pleasant. The paperwork took less than 10 minutes vs 20-30 minutes at other facilities. The hospitality is what sold the unit along with the pricing. I've already recommended East Bank to a few others!
May 30, 2021
A great choice!
Sam is efficient and gives friendly customer service. The storage facility is clean. I highly recommend.
May 27, 2021
Manager Seth and worker Sam ,excellent management.
Seth the manager for 17 yr.s, was very straightforward, honest, clear and even verging on witty with his direct straightforward answers to my many specific pre-purchase Q.s.. Once i had paid for the unit in full, I was having trouble lifting a very very heavy chair. SAM helped me, for Free. VERY nice fellow. Thanks Guys. i'm grateful to You for your help. K.
May 23, 2021
Very clean, kind, and well-priced!
The price canât be beat, the facility is super clean and well managed. Itâs a great place!!
May 22, 2021
the move was seamless and the staff was excellent
May 18, 2021
Good service and clean place. Very near to our place which is perfect.
Aug 05, 2020
Policies disadvantage long-term customers
Prices are reasonable compared to other facilities. However, if you intend to rent a storage locker for the long term, you will find that they raise your rent far above what they charge for a new customer. They call new customer rates "teaser rates" on the phone, but nowhere on their website are they called that, just "rates". They will allow you to recover the posted rate, but you will have to move to a different storage locker. In my case, for a 6x11 locker I was initially charged about 50/month. After 14 years this had increased to 80/month at the same time they were offering similar size lockers for 55-60/month to new customers. They apparently don't value long-termers and as a result I moved out on the 10th day of the month. At first the front desk person said that I would be responsible to pay the prorated portion - the manager then corrected her and said that after the 5th the customer has to pay for the entire month. No problem, but again it is a kick in the pants to a good customer. As a landlord, I know the value of keeping good tenants by limiting rent increases, since turning over an apartment can be costly especially if it isn't re-rented right away.
Jun 25, 2019
Pretty good for the price!
Everything is excellent, but I do wish they opened until later. They close at 5pm, and that's way too close to when I'm done with work.
May 18, 2019
Great prices, friendly owner, and clean
Great prices, friendly owner, and clean /well kept. Have to bring your own lock though.
Oct 22, 2018
The manager was very kind. The staff was available when need it.
Aug 12, 2018
Such a great place!
The employee that helped me was so kind and patient. He explained everything I needed and made the process very smooth. The facility itself is wonderful as well! It smells great and is very clean. I like that itâs small and some what lowkey!
Jun 12, 2018
Friendly and helpful staff
Some of the units, including the 5x5 one I had booked, are listed as being on the first floor but are actually located above other units, meaning youâd have to lift heavy boxes 6-7ft in the air to get it into the unit. This is obviously not practical - booking a 5x5 unit means that you are likely to be storing heavy objects, which canât be lifted 7ft. Staff however are friendly and helpful and sorted me out with a more practical unit at extra cost, so overall would reccommend.
May 31, 2018
Great area and clean facility
Great customer service. The gentleman explained everything in detail. Clean storage unit with a good climate controlled temperature. Very clean bathrooms!
May 29, 2018
Great storage facility. Would recommend
Very clean facility, storage containers are inexpensive and roomy.
Apr 29, 2018
Great prices and customer service.
Oct 10, 2017
First Time Storage User
I'm very happy I chose this facility to store my things while I'm in transition of moving to Milwaukee. The staff is super friendly and helpful with every question I have. This is an extremely clean environment, that's what is most important to me. I like the fact that when I come in and out of the facility, I feel safe. I couldn't have chose a better unit to store my belongings.
Thank you all so much!!!
Aug 16, 2017
East Bank Storage is clean with friendly staff and easy to move into
I found moving into East Bank Storage to be very convenient. The access to dolleys and carts allowed for move in to be quick and efficient. The employees were friendly and knowledgeable. I would definitely recommend them.
Aug 09, 2017
Love this place!!
I love this place. Just wish they had a location on the northwest side of town. Other then that the rates, staff, storage space is AWESOME!
Aug 07, 2017
Need more locations
I love this place just wish they had a location near northwest side of town
Jun 14, 2017
Great Customer Service & Nice Storage Space
Jun 02, 2017
This place has got it together! They are attentive, responsive and do what they say they're going to do. If I could give them TEN stars, I would!! The facility is gated and you can drive right into the facility to unload, which will be great in the winter time. They were also the most affordable of all the places we called in the Milwaukee area.
May 20, 2017
Nice and secure storage facility
There is a good and knowledgeable staff there and feel safe with my property in their care
Nov 02, 2016
2nd time renting
Very well organized friendly staff
Aug 09, 2016
"Very Friendly and Helpful"
Great Customer Service, and the safe environment feel. Really enjoyed my visit.
Jul 23, 2016
I'm very happy to have found East Bamk Storage. I couldn't be more impressed!!!!
Jun 27, 2016
As someone with asthma and having my storage space on the third floor it is wonderful when the young men working there go upstairs to bring the elevator down for me. Such customer service is so welcomed in today's world. Well done, gentlemen...well done!
May 26, 2016
So far not to bad its working out pretty well.
I like that it feels safe. And its very clean.
May 15, 2016
Awesome place to store your stuff for the summer! Very helpful folks!
Apr 05, 2016
Convenient location. Friendly staff. Easy access.
Nice facility. Our moving truck was able to unload inside building since weather wasn't great. Easy access to unit. Friendly staff. Expanded access hours would be nice but it wasn't a deal-breaker for us.
Mar 21, 2016
Very easy and fast move in.
Feb 15, 2016
Easy entry. The unit advertised had a huge structural post in it, and it wasn't being offered at a discounted rate. I had to pry to see other units that were better sized. Fortunately I came out with a large unit at the right price.
Feb 05, 2016
Cheap and easy storage in the city
The facility is clean with a variety of storage unit sizes. The access hours are limited, but that wasn't a problem for me. I was a little disappointed when the manager showed me a 10x7 unit with a large structural post in the middle, and claimed it was still 10x7. There were other units available, so I pushed to see the rest and ended up with a great unit that had a large entry.
Jan 28, 2016
The men working there were very friendly, honest and helpful during our recent move in. The unit itself has lots of room, its accessible and clean.
Jan 26, 2016
Not bad , but cheapest one was upper level need use ladder
When I called staff , cheapest storage was low level , but when I come , cheaoest one was upper , need to use ladder . I had to finish up boxes moving before return to JAPAN , I choise one reluctantly . IF staff told upper level first , I could go other storage . Should tell the truth .
Dec 21, 2015
fast, easy and flawless service
Dec 14, 2015
On line and in person service was excellent .....Great service
Nov 30, 2015
my daughter was moving back home and needed to store her furniture
nice experience overall. Excellent customer service. Jordan was informative and helpful
Oct 12, 2015
this place is very easy to understand and they have thing to help you move your belonging. thank you guys
yes I love this storage place. the men I got help from was amazing. it was very easy to get my stuff in the storage. so thank you
Aug 24, 2015
Aug 16, 2015
It was very nice and clean
I'm a little upset it doesn't have 24 hour access but it's still really nice
Aug 03, 2015
Great staff and well-maintained
Staff were very friendly, helpful, and accommodating. Space was clean and easily accessible. Good price for the unit.
Jul 11, 2015
This facility was in a good location for me and very secure the only complaint is they are only open Monday through Friday 9 to 5 and if you want to access your storage you might want more extended hours
Jun 30, 2015
I am pleased with my storage and my customer service.
Jun 26, 2015
Nice and secure place to store your things would recommend everyone to use this place if ever in need of storage.
Jun 17, 2015
very secure, great customer service, incredibly clean
I was pleasantly surprised by the accessibility of the facility in addition to its great security, helpfulness of the staff, and overall cleanliness.
May 27, 2015
Staff very friendly and helpful. Building very clean.
Everyone was very helpful, the storage area was clean and secure.
May 22, 2015
very friendly and clean
Place was clean and secure, staff very accommodating
Mar 31, 2015
Prices Increase every year
I am upset that this facility has increased my fees every year they I have been here.. with only a one month advanced notice... this is not a good thing since everything in life is going up also, and being taken away daily, the increase is actually more painful to me because I really like the place, and feel it's a good place to store your stuff, but I can deal with any more price increase on my income.
Mar 28, 2015
the storage was a reasonable size and affordable
people there were very nice and the prices were very reasonable
Jan 26, 2015
Could wish for a wider range of available hours, but pricing is fair and staff are helpful.
Nov 13, 2014
Good price, secure facility, helpful service
May 13, 2014
Excellent service - coming here for years.
Oct 22, 2013
The staff and the facility left me feeling welcome and safe. My home was recently burglarized and I lost a lot of my belongings. My experience with East Bank Storage-MLK was such that I felt relieved and encouraged. I can't say enough about how wonderful East Bank Storage-MLK is. WOW!
Aug 30, 2013
Aug 10, 2013
Jun 24, 2013
Very helpful and professional
First time user of a storage facility. Made a reservation online. Manager was very proficient, helpful and courteous. Could not ask for more.
Jun 11, 2013
I HAD A PROBLEM WITH THE ELEVATOR ON THE 4TH FLOOR AND THE CUSTOMER REP WALKED ALL THE WAY UP TO HELP WITHOUT ANY PROBLEMS. THIS TYPE OF SERVICE IS GREATLY APPRECIATED.
May 14, 2013
It was a great experience, the staff was very friendly and helpful. Carts were always available, making the process of moving extremely easy. The facility was clean and orderly, no dust or mold spots. The pricing was great, a good $25 dollars under other indoor storage units.
May 12, 2013
I have never had to use a storage unit before and did not know what to expect. East Bank Storage exceeded all of my expectations with their friendly staff and clean facilities.
May 07, 2013
The manager Seth was very friendly and helpful.
Sep 07, 2012
one of the elevators wasnt working.. which slowed things down a bit.. but other than that it was a good move
Aug 16, 2012
May 26, 2011
building is clean, bright
building is clean, bright. people are friendly. for my very small unit, price is good.