Oct 11, 2021
Public Storage in Westlake Village!!!!
I phoned Public Storage and met the nicest couple who run the place so efficiently I explained my situation with storing my things in a large POD at the POD facility which was incredibly expensive! The gentleman who helped me made it seem so simple!! Moving my things into Public Storage was the best plan for me. Public Storage is impeccably clean, well lit, and most of all I felt safe and my items are safe I was able to fit my things into a nice indoor 10x10 temperature controlled spot! I have an APP with a remote that I got to download and I can get to my storage unit any time I want up to 9pm/7days a week.. this is a TOP NOTCH place to store my precious things! Very reasonable compared to POD and they have links to great movers and packers.. So relieved to be working with PUBLIC STORAGE
Oct 04, 2021
Great experience moving in.
Staff is very helpful, units are very clean. Great access and good lighting makes an easy move in.
Sep 24, 2021
Great storage facility
Great storage facility â nice staff, clean, state-of-the-art
ALBERT 'DINO' QUINTANILLA
Sep 10, 2021
FALSE ADVERTISING. reserved a 6 x 9 Unit. Actually like 5 x 8.5
A lot of benefits, but one PROBLEM is the size of the unit. reserved a 6 x 9 Unit. Actually like 5 x 8.5. Security good, manager good, climate inside facility nice. AGAIN JUST NOT THE ACTUAL SIZE OF THE UNIT. MEASURE IT WHEN YOU GET THERE. ( PER MANAGER, 'THATS THE MEASUREMENTS THE BUILDERS STATED'
Sep 08, 2021
I had a great, super ez time! Jay was very helpful and professional. When I left, I felt like everything had been explained and I was now ready for the movers to bring all my stuff!!! Would definitely recommend to everyone!
Arthur A. Cappilla
Aug 17, 2021
Very helpful the staff was great. Very clean. Very responsive
Aug 09, 2021
New, clean, safe facilites. Everything worked well.
Aug 06, 2021
LOCKED OUT- The unit still had a padlock on it when we arrived after hours!
The unit still had a padlock on it when we arrived. This was even after the guy on the phone said he would remove it. This makes two attempts to move in without success!! We had to rent the moving truck an extra day due to his incompetance! Very unhappy and this was after we already told them that the lock was on there from day before when we tried to move in!! Public Storage should give us a credit for the lost day, and pay for the extra day of having to rent the UHaul Truck plus the extra gas and mileage driving back and forth from the hotel to storage facility. All due to lack of customer service!! Unacceptable!!
Jul 31, 2021
Clean, secure, and excellent customer service
Before even seeing the storage area, I was impressed by the excellent customer service. Jay was very patient and polite to a person in front of me who had many, many questions. When it was my turn he was friendly and efficient. The storage units are in a very secure building, and the inside was very clean. I would definitely recommend using this facility.
Jul 30, 2021
Climate Controlled, Awesome Staff, NEW Bldg.
I want to say that Charlotte, the rep who take care of me, was outstanding and went above and beyond the call of duty required by her job when she set me up with a storage unit. I got in on a sweet promo deal for $16 a month + $15 mandatory insurance for a 5x5 on the second floor. They renovated the second and third floor and this is the CLEANEST building I've ever been to for storage. AC was running, sensor lights, multiple security points where you put your code in (almost enough to be irritating but I'd never trade it for anything else).
Definitely going to be staying here for the next 6-8 months and then we'll reassess when the promo ends.
Jul 29, 2021
Brand new place. Very clean.
Great price, new facility. Counter person was nice but too busy with other customers. He needs help.
Jul 27, 2021
Overall great experience
Very clean and profesional staff, they were working on the gate codes and pin pads and accommodated quite well for it
Pat Van Bogart
Jul 27, 2021
Very good overall.
Jay is a one man show so I couldnât reach them i drive down there in person. He was awesome but one person can only do so many things at once
Jul 27, 2021
Very clean and easy to access. It took me a second to figure out the elevator system, but it was very easy to move my stuff into my storage unit.
Jul 25, 2021
Great place to rent, Great space to have
Reservations were easy, directions were simple to follow Charlotte works at the front desk, she was super friendly , warm, and inviting.
Jul 23, 2021
Jay and Charlotte are so helpful and professional.
When I arrived it was close to closing but Charlotte stayed late to answer my questions. Jay was already off work and came back to make sure I got in ok when my code did not work. He gave me a new gate code so I could access my storage. Jay also reassured me that I would be safe in this facility as it was getting dark and I was alone.
Apr 17, 2021
The overall move-in experience exceeded my expectations.
Jay was very kind, considerate friendly and helpful. He knows his job and executes is well. What was disappointing was that your online registration system would not allow me to set up an account so I had to do everything at the facility. There was a definite shortage of carts and a very long way to my unit. I understand that there will be a closer entrance in June. I hope that's the case.
Mar 25, 2021
Best experience ever - Jay ROCKS!!!!!â¤ï¸
Everyone at public storage was super nice and helpful. However, Jay went above and beyond his super capabilities. I misjudged the size needed for storage and Jay came through for me with the correct size, the right price and with his delightful, charming, professional and hilarious attitude. What a valuable asset UHAUL has in Jay - I could say more, but I think you get the idea - thank you for a terrific moving experience â¤ï¸â¤ï¸â¤ï¸â¤ï¸â¤ï¸
Mar 17, 2021
The process was very smooth and their service was great!
Mar 15, 2021
Very clean facility
Jesse T Baxter
Mar 15, 2021
Simple and customer friendly I will let my contacts know and would recommend to anyone. The experience was timely and smooth!