Mary
Sep 28, 2023
Excellent Customer Service
Paul was so very helpful to me by reserving a unit for me before I left Idaho and then finalizing the reservation by phone when I got to New York. He was helpful with suggestions for the unit size and location as I would be arriving after the office closed. He also emailed me the pertinent information and made sure the unit I am renting would have good lighting to unload by. The unit itself met my needs. Besides all this help Paul also has a great sense of humor and eased the stress of such a big move. I highly recommend Global Storage/SpareFoot to anyone needing a storage locker.
Recommended: Yes
Tom Dromgoole
Oct 06, 2022
Customer Service Rep was awesome
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Recommended: Yes
AJ
Aug 01, 2022
Very Friendly and Helpful
Nothing but positive!!! Even though the office was swamped with customers, the woman at the counter took it all in stride. Never lost her patience and continued to help every person waiting.
Recommended: Yes
Roberta Gravelle
Jul 18, 2022
Quick and easy
I made a reservation through Selfstorage.com and received a call from the facility within an hour and was in my storage unit in 2 hours.
Recommended: Yes
Sharon Grey
Apr 20, 2021
Pleased with location near my home
Pleased with the ease of renting a unit
Recommended: Yes
Evelyn Dooley
Mar 01, 2021
very easy
the people at the office were very helpful, i was able to move in the next day. they have an elevator and carts to make moving in easier
Recommended: Yes
Lindsay Batista
Jan 25, 2021
Great service and very friendly.
Very nice, easy to set up and the storage units are very clean and the property was well maintained
Recommended: Yes
Rich Kirtland
Nov 25, 2020
Fabulous customer service
Professional service; Spotless facility.
Recommended: Yes
daniel
Jan 13, 2020
What i needed.
Dawn S was very friendly and helpful at the service desk.
Recommended: Yes
Myles
Dec 18, 2019
Excellent
Only con is the security gate to get into the storage units is very slow to open, other than that everything is excellent
Recommended: Yes
Jason
Sep 25, 2019
Good place
Good place and would use again
Recommended: Yes
Mark Eggleston
Jul 24, 2019
Smooth process but gate access code didn't work on return
Friendly helpful associate. All went smoothly except code provided wouldn't open the gate upon our return. Was able to slip in when someone else was leaving. Turns out it wasn't added in the system at registration. Other than that, all as advertised.
Recommended: Yes
慄癲湯
Jun 05, 2019
Very convenient
Very convenient and clean. Staff was very friendly and helpful.
Recommended: Yes
Gracie
Apr 30, 2019
My overall experience was great!
I worked with Tom and then Dawn. They both were very friendly and helpful. The facility is very clean.
Recommended: Yes
pjkngmk@gmail.com
Mar 13, 2019
Staff with class
This isn’t Aiden leaving the review. A close personal friend. Long story short. Aiden suffers from anxiety and SAD (social anxiety disorder). I arranged everything over the phone for Aiden so when he would arrive there wouldn’t be much for him to do. From the start of the phone call. The person was very curious , polite and understanding. Still had my doubts about Aiden going himself to do the finalization of everything, but everything went as smooth as clockwork.
Your kind curious staff made him feel very comfortable and secure about leaving what little valuables he has to himself. So again Thank you, Gina
Recommended: Yes
Troy
Mar 08, 2019
Great
The prices and location worked out perfect for me. Clean and friendly staff also.
Recommended: Yes
Robert
Jul 16, 2018
Very nice facility
Very happy with everything and my 10x10 was the right size.
Recommended: Yes
Kelly
May 05, 2018
I'm very happy with my storage unit I moved into
My unit is good size. Very clean. The staff was very friendly and helpful. I would defiantly rent from there again and suggest it to a friend
Recommended: Yes
Damond
Apr 30, 2018
10x10 storage
The drive up storage was relatively clean and the staff were friendly.
Recommended: Yes
D
Feb 03, 2018
Clean, friendly
Manager is friendly, and the facility is new and clean.
Recommended: Yes
Alexis
Aug 22, 2017
simple storage unit with easy access
So far the storage unit is everything I needed. Good hours, easy access in and out of the facility.
Recommended: Yes
Elizabeth
Aug 09, 2017
Great Service!! :D
I decided to move into the storage unit 3 days before hand- they were nice, efficient and I was surprised to see how clean and organized everything was! As far as storage in Rochester goes, I highly recommend!
Recommended: Yes
Elizabeth
Aug 02, 2017
Great service!! :)
This place is reliable, clean, and has great service
Recommended: Yes
rebecca
May 21, 2017
Brand new facility, friendly staff, great price.
The facility is brand new and very close to RIT. The price is great and I got the first month free with my AAA member ship. The staff is very friendly and professional.
Recommended: Yes
rebecca
May 21, 2017
Brand new facility, friendly staff, great price.
Brand new facility, friendly staff, great price.
Recommended: Yes
Yongchun
May 20, 2017
Amazing
it's quite easy to move in, and all progress only cost about couple minutes. Also provides all you need.
Recommended: Yes
Riley
May 09, 2017
Clean, courteous, and convenient.
I felt very welcome here, the facilities were spotless and I feel very assured that my things will be safe and looked after in this storage facility. The customer service is incredible and the prices are great too.
Recommended: Yes
Terri
Feb 13, 2017
Dawn is an excellent representative, professional, friendly, knowledgeable
The facility is clean, well lite, and safe. Location is great
Recommended: Yes
Douglas
Aug 02, 2016
It is affordable and convenient.
All went well. Location is convenient and pricing was good.
Recommended: Yes
Nubian221
Jul 19, 2016
Excellent Customer Service!
Great experience! Desperate to find a storage space to rent for a month and happy that I found Erie Station Storage! The sales person went above and beyond my expectations!. The rates are extremely reasonable. A special thanks to the young man for staying open late so we could return with a package from SEARS and place it into our unit.
Recommended: Yes
Elizabeth
Jul 10, 2016
Under construction
Even though Erie station was under construction the facilities were clean and everyone was very nice.
Recommended: Yes
