Nov 10, 2021
Small parking , not enough carts , complicated gate system ..
Jun 29, 2021
Amazing experience so far
I was able to speak to all 3 assistant managers at this location. They called me before my scheduled move in date to confirm everything was still set and even offered to have me come early if I needed to. On the day of my move, there was another party that was having trouble with the elevators and we ended up having to wait quite a while for it. We ended up staying till after the last time the elevators were working but they were nice enough to let us in one more time since we already loaded the dolly. I will definitely recommend U-stor-it West Covina to my friends and family.
Jun 02, 2021
Good location and very secure.
Nice friendly workers. Great location and secure.
May 29, 2021
Service was great parking, not so much
My husband and I loved this place. We moved in almost immediately after getting the storage unit. The only complaint we have is that there isnât much parking but we were warned the it would be pretty busy due to the long weekend.
May 20, 2021
Great customer service!
Very clean, very nice employees, climate controlled. Kind of small facility but good for the price!
Oscar Eduardo Cueva Cedeno
May 17, 2021
Price was low. Unfortunately I can't recommend because of my experience.
Rented a 5x10 as advertised online and on contract,knowing my storage unit size.. I decided to pre order 5 metal hevy duty shelves with
(specific measurements) that would go all arround the walls of my unit to maximize space. Turns out the day I was moving in with all my stuff.. I found out that the unit is not a True 5x10 it was shorter approximately 7"in length and 6"width for wich i got very upset because i instantly knew that those shelfs wouldn't fit properly! like they were supposed to for the measurements, uhhhh "lesson learned..dont trust advertising and take a measuring tape with you" anyway so I talked to the manager of the site,explained the situation and righteously asked to be switched to another unit 5x10 with (TRUE) measurements like my contact said because i didn't want to be compromising in size, for wich he told me ((I we're sorry. Not a problem we will switch u just give us a few days to measure and find u another
5 x10 that have true measurements)) they didn't even call me, I had to follow up and when I did, the resolution was :
Unfortunately Sr. All our units are going to be "APPROXIMATE" so I told them that that was an inconvenience because I was there with all my stuff, time lost and so that they shouldn't be advertising units with sizes and not letting you know that they all are "APPROXIMATE" until you find out yourself and have paid them. Long story short either the engineers didn't know how to count "or" this was obviously a plan to get more units out of the expense of your space.
May 14, 2021
I only wish my unit wasnât on 3rd floor and far from the elevator. This place is super nice and clean!
Apr 20, 2021
Great space and staff
The location is very clean and safety/security is amazing! We were very happy with the office managers, they're kind, professional and courteous. We ended up upgrading to a larger unit and they were able to accommodate same day! We moved some of our things in same day as well. Overall the staff and location are great!
Mar 02, 2021
Respectful employees and clean facility pricing is good and would highly recommend
Feb 14, 2021
Very clean and organized facility. Staff was very friendly and the were very informative. My husband asked quite a few questions and the employee was able to answer the honestly and left us with a peace of mind with leaving our stuff there.
Feb 06, 2021
Well worth the price!
Nice and clean! Staff is very friendly and helpful.
Feb 03, 2021
Great with customer's
I like it how they new the customer's name. They told us they will be right with you Caroline. That's nice
Jan 21, 2021
Very good storage. Super clean. Customer service is excellent.
Dec 23, 2020
Easy to book, worry free to make any commitment prior to the moving date.
The facility is new, nice and clean. I was glad that the rental company honored its quoted price for the unit even though the new pricing has gone up.
Dec 09, 2020
yes very fast respond
From the moment i got there customer service on the dot. highly recommended to any of my friends
Sep 23, 2020
Glad to have moved storage facility companies
We moved our stuff from a different storage facility. What we really liked first off was the transparency regarding the unit we would be renting (we got to see it before moving in). The other place we moved from leased us a unit that was oddly shaped and didn't actually measure out (volume or area) to the size we were supposed to be renting. The 2 young ladies that helped us were great, and the facility is so clean.