Oct 26, 2021
Outstanding customer service.
To whom it may concern: I am writing this comment regarding outstanding service provided by a customer service representative name Mariah. During a visit to your West Chester, Pennsylvania facility, my car would not start. Mariah went above and beyond her call to serve storage sense customers. Although the office was about to close Mariah committed to stay with me until the problem was resolved. When my efforts to start my car consistently failed Mariah drove to the nearest automotive shop and purchased a pair of jumper cables. She returned and applied the cables to our cars. When that did not work, she called a friend with Automotive knowledge. He arrived and was able to start my car while Mariah accepted my monthly payment. During the same. Mariah was waiting to close out the account of another customer who was running late. I appreciated Mariah's, insurance that she would not leave me alone stranded in the darkness 20 miles from my home. Thank you so much for choosing to higher such an incredible employee. Did I mention that Mariah is very pregnant and did not use that as an excuse to withdraw herself from the situation I was in. She demonstrated leadership skills and commitment to resolve the problem. She is an asset to your team and the organization. As a new storage sense customer, I am ever so grateful that Mariah was on duty when I needed someone to go above and beyond the Call of Duty.
Sep 27, 2021
Very clean, well organized facility. Pleasant and helpful employees.
Having never rented a storage unit before, this was a positive experience. The Manager was very helpful and explained everything very well. It's brand new and clean. So happy this turned out to be my first choice.
Sep 27, 2021
First time renting a space and Storage Sense did not disappoint! The staff are incredibly friendly, the space is clean, and the units are reasonably priced.
Sep 11, 2021
Clean, convenient, well priced
The facility is clean, spacious, and well lit. Customer service is top notch and the pricing canât be beat!
Sep 01, 2021
Fantastic staff and the facility was spotlessly clean both inside and outdoors.
Aug 25, 2021
Overall nice experience at this facility.
The entire experience has been smooth and easy.
Aug 04, 2021
Brand new facility with exceptional customer service
This being my first experience with a storage unit, both Jessica and Mariah took the time to make sure we had the best experience possible. They both went above and beyond. The place itself is spotless! Hand trucks available at the loading docks, everything you need! I 100% recommend!
Jul 18, 2021
Special Education Teacher
Mariah was extremely patient, kind and helpful with all of my questions first over the phone, then in the office. She made a stressful situation much easier. The unit is clean, cool, and easy to access. I would recommend this storage facility to any family or friend!
Jul 12, 2021
Well managed and very clean. Easy access and friendly manager
Jul 01, 2021
Beautiful facility and friendly staff!
This Storage Sense facility is brand new to the West Chester area as of this review. Both Mariah and Jessica (the asst. and general managers respectively) were fantastic to communicate and work with. Rent and agreements were transparent and straightforward, and the facility is nicely laid out and very clean since it's still so new. The only downside is that pricing on my parking spot (10'x20') seems high, although this appears to be a trend around southeastern PA where storage unit space is priced at a premium. Otherwise this seems to be a great place and I'm looking forward to storing my car here!