Mar 28, 2022
Waukegan yes! North Chicago, no
I needed the storage unit and the free rental truck that comes with the promotion. My storage unit was in Waukegan, and I had to go pick up the truck from the north Chicago location. The lady at the north Chicago location was not accommodating and talked me out of getting the truck because she didnât think I was going to return it in time. Very disappointed. I had to rent a uhaul. Very happy with my uhaul experience. The lady at the North Chicago location did not provide good customer service and Iâm glad I didnât pick that location for a storage unit. The lady at the Waukegan location, however, was very nice and sweet.
Feb 21, 2021
Friendliness of Employees
Found the monthly storage fees appropriate and when I rented the storage area, I was helped by Carlos with snow removal to the access of my storage area. My storage fit perfectly and for the time being meets our storage needs reasonably. Thanks Cubesmart!
Jun 12, 2020
Climate controlled to my liking; Good customer service
Climate controlled to my liking. Good customer service. Great pest control, too.
Jul 02, 2019
Great Customer Service!
Customer service was awesome. However compared to other units this size, it is a little more pricey including administrative cost.
May 25, 2017
Great value for price & location. Highly recommended. Excellent customer service.
Mar 08, 2017
Had an easy and seamless move in
Facility was clean and the service was great. I think you may need more than one individual working at a time though to speed up the process and help multiple customers at one time.
Feb 19, 2017
Friendly staff and late access times!
Love the fact you can gain access to the unit until 10 pm very convient! Staff is also very friendly and cheerful.
May 18, 2016
Great Storage Place
I like how they worker is very friendly. And I love the hours they have for the customers
Mar 15, 2016
Mar 12, 2016
Clean and friendly staff
Good service was called before the move and was give a update on the storage unit
Feb 25, 2016
Great place but price could be a little lower...
Feb 24, 2016
Great place and customer service
Nov 28, 2015
Very Helpful and friendly
Rachel was very friendly and helpful. She was available at the scheduled time, helped through the process and left us feeling confident we made the correct choice.
Sep 02, 2015
Nice and friendly staff especially the manager Rachel
Nice and friendly staff. Very helpful.
Sep 01, 2015
Waiting room needs to be set up better, but the man that registered us was very nice and very helpful. The unit seems nice.
Aug 11, 2015
great customer service
employees were very friendly and helpful
Aug 06, 2015
Everyone was so nice
I can see why you rate high in customer service.
Apr 22, 2015
I was a little apprehensive about this location, but that soon passed, Rachel was awesome and attentive, not to mention the price was very reasonable.
Apr 05, 2015
Jul 01, 2014
Great customer service!
Jun 12, 2014
A very nice experience.
Jun 02, 2014
May 20, 2014
Inexpensive as well as well maintained.
Pros- Price is very reasonable, staff was very friendly and knowledgable about all information about storage property, nice looking units with minimal dirt or daubery inside or out.
Cons- Location is somewhat difficult to navigate to if you come from the wrong direction, facility is a little on the dark side.
Overall I would highly recommend this facility and CubeSmart to anyone that is looking to store some household goods.
Mar 10, 2014
Marshena was awesome. You make an appointment, and she gives you full attention to go over everything. She bent over backwards to be helpful. Be sure to bring paper proof of renters or homeowners insurance. The storage space is very easy to access, and the hours are great. I was very pleased with the experience.
Jan 28, 2014
Clean, Secure, Rachel in the office was great. Price was better than most but didn't expect the monthly mandatory insurance fee.
Jan 26, 2014
Great customer service
Location is easy to get to, Rachel, in customer service was fabulous, very helpful. Price is better than most, but wasn't aware that there was a separate monthly mandatory insurance charge.
Jan 16, 2014
Well the customer service was good I had no problems with moving my stuff and going to the facility when I want to override everything was perfect
Jul 09, 2013
The Customer Service Was great and I loved the discount I got with this company.
Apr 12, 2011
The service here is excellent!
We were greeted with huge smiles and hellos by Marshena & Sunni as soon as we walked in. We knew without a doubt that we would get a storage unit here. The service here is excellent. Thank you so much!!!