Jan 03, 2022
The actual price isnât explained to you until you commit..
The unit is much smaller than described and the real price isnât pretty much a secret until you have committed. Itâs a bait and switch situation. Iâm only staying with them because the administration fee was so high.. will be leaving soon.
Apr 02, 2020
I had a great time moving in. The staff remembered me and my name and were super helpful throughout. It was simple and straightforward.
Mar 22, 2020
Clean, spacious, friendly
Pleasant staff, easy to use payments and entry system, spacious, well lit unit. Easy to park and load.
Feb 23, 2020
Good affordable storage option
The booking process worked good. My only issue was that I confirmed a floor level unit but it wasnât available even after I confirmed over the phone. Ended up with a unit that requires the elevator, but overall fine.
Feb 22, 2020
Well organized & covenient
Well organized, very clean and conviniently located
Feb 10, 2020
Good and simple
Big, clean and spacious. A lot of little fees though...
Jan 14, 2020
Great staff, very welcoming! The unit is easily accessible as well.
Dec 28, 2019
Good Security, clean, and easy to access
This storage facility is very very clean and easy to access with loading docks and they provide moving carts to use. Also nice music is playing which helps with any type of moving stress. Elevators are very large and easy to use.
I highly recommend this storage facility.
Dec 18, 2019
Super easy and super friendly
Storage unit is a bit further but also very cheap compared to most other storage units
Dec 03, 2019
Great option with one downside
The move-in process was really easy. They even called the day before to remind me of their hours. Price for the location in town is good. It was very clean inside and there are dollies available to roll your stuff up to your unit. The only downside is a smell of mothballs. There are no moths, but I'm afraid my things will smell bad when I take them out of the unit. I'd recommend for people storing items that don't take up smells easily.
Oct 21, 2019
Storage space nearby
Good storage space. Little hard to find. No issues with security.
Aug 03, 2019
Reasonable storage in DC
Super friendly staff, super clean facilities. My only gripe is that for as large as this place is, they donât have enough trolley carts or buckets. I waited almost 25 minutes for one when I moved in.
Jul 20, 2019
Great storage facility
The facility was clean and had ample parking. Dollies we're readily available. Customer service was excellent and the terms of the contract were clearly explained to me.
Jul 16, 2019
Itâs great so far
I just moved my belongings into the unit. It seems fine so far. I will update my review of the need arises. As of now I recommend this facility.
Jun 05, 2019
Perfect for Student Storage
This storage facility is very well kept and the service was prompt and helpful. (especially since I am a student who is using a storage facility for the first time) The location is perfect if you're a GWU student with access to a car, because the pricing is slightly lower than units closer to campus (albeit it is a bit of a drive to get there).
Apr 21, 2019
Super easy move in process!
The people working the front were very easy to work with and made sure that I knew everything about storing my things and what that entails, along with helping me pick the right locks and insurance! Great service.
Mar 26, 2019
Friendly, Clean, and Easy to Store!
I needed a unit at the last minute, and CubeSmart was able to provide exactly what I needed. They worked with me to find the right space, the store manager is extremely friendly and detailed when showing me around the facility, and I feel that my belongings are safe and secure. Make sure that you ask what all is included in the price of the unit - you will need to purchase additional things such as a lock, insurance, a one time admin fee, etc. which will change the price that you see online. Otherwise, I've had a very positive experience!
Jan 07, 2019
Clean well located and efficient staff
Good place for car and other storage. The building is modern, secure and has a good staff who are friendly and efficient.
Dec 03, 2018
A place for your things.
Got setup quickly and painlessly. Appears clean, well-maintained, secure. Reasonable rate as well.
Sep 19, 2018
Good experience overall
Very professional and nice service. Thanks for all the help
Jun 28, 2018
The facility is a bit weird to get to by car, but great prices for DC, and I appreciate the space.
Jun 18, 2018
It was everything I expected! Everything was explained so I know what to expect.
Mar 07, 2018
It's a quick and easy process.
Im content with cubesmart. I would recommend to another person.
Jan 30, 2018
Convenient and clean
Moving out of my apartment was incredibly stressful but the process has been made so much easier thanks to this storage unit!
Nov 23, 2017
Excellent moving experience. Great customer service and Iâm now the ease of getting to my locker
Oct 04, 2017
Features and affordable
The place had convenient features and was very affordable.
Aug 29, 2017
Very clean and Roberto the Manager was great.
This place is nice and clean, but it's tricky to get to if you're coming from the NW/SW of town. Taking a left off the bridge onto puerto rican ave doesn't initially look possible, so heads up.
The one guy wasn't very personable, but the manager Roberto killed it. Offered options based on what we had without trying to upsell. He even helped get a few things off the truck to make sure the next customer would have it on time.
Only thing I didn't like was that there weren't many carts available or out of the closet. Being close to a university, this facility seems to be used regularly. Having an abundance of carts would help.
Aug 14, 2017
The facility is easy to access, has a lot of loading space, is very clean, and the move-in procedure was quick.
Jun 06, 2017
Great Car Storage
Friendly people and great prices.
May 01, 2017
Storage for daughter attendin cua
Super helpful staff. Only thing better would be to have free transportation for Cua students who live on campus and don't have a vehicle to move their items for summer storage.
May 01, 2017
just what i needed
i could not of asked for better help.
Apr 12, 2017
Move in was easy and quick
The young man at the service desk (Roberto?) was extremely polite and helpful in assisting me with my move in needs.
Apr 12, 2017
Clean, bright, easy
Fast, helpful service, clean and well-lit facility. The loading area doesn't have a ramp though so if your truck isn't tall enough, you'll have to go up stairs or use the elevator to go up one floor to the main level. That was the only funny thing.
Nov 01, 2016
Really great experience
The representative there was extremely helpful and nice
Oct 09, 2016
Fine for what it is
Good enough all around. Some false advertising. They say you can use their truck for free by you can't. After I signed the lease I was told they were closing the parking lot for the next 48 hours. The guy helping me was very new and not very informative.
Oct 08, 2016
You get what you pay for
Customer service agent extremely accommodating. Noticed lots of pest traps which did not sit well with me. One hand cart in loading dock is unacceptable.
Oct 07, 2016
Clean/affordable spot near the heart of downtown DC
This is a great storage option for DC dwellers who need extra space. The facility is easily accessible and fairly priced. Highly recommend.
Sep 14, 2016
Clean, efficient, but annoying elevators
Quick process for check-in / signing lease. Weird issue was that the alarm on the elevator starts going off after about 20 seconds (not nearly enough time to load in a full load). The manager actually came out and told us we couldn't hold the door open and gave us angry looks the entire time. There wasn't even anybody else waiting for the elevator...what does he expect for a storage facility?
Sep 11, 2016
Not enough carts or supplies to help customers
The facility is clean and climate controlled. Only 1 slow elevator to access upper floors. More customer service could be available in carts and dollies 2 make getting to the units easier. The units do not have individual lighting.
Sep 10, 2016
Good attendant who took care of me very quickly
Aug 29, 2016
Clean, affordable storage facility with excellent access.
I called early in the afternoon and spoke with a customer service representative about my storage options. The rep was helpful and kind and within hours I was at the facility moving my things in. Easy process from start to finish.
Aug 28, 2016
fantastic - manager stayed late to help me sign lease one night
Aug 27, 2016
Great facility & location.
Staff is super friendly & helpful. Facility looks brand-new.
Aug 24, 2016
Friendly staff, clean facility
Great staff; clean facility; convenient and free truck rental.
Aug 01, 2016
Cube Smart is an excellent storage facility with superb management.
I would highly recommend Cube Smart for everyone's storage needs. The facility is clean, well lit, and has great security,
Jun 30, 2016
Friendly, with good prices for DC
No complaints. Good experience with the facility.
Jun 21, 2016
Great Service and Flexibility
We were moving from overseas and needed a storage facility to put most of our stuff. Not knowing what size room we would need, I made a educated guess based on research. I underestimated, but luckily the facility was very nice and accommodating and got us in a bigger unit with no problems.
May 21, 2016
Solid service and cheap facility.
Great overall service. Would recommend they focus more on customers who are present in person, rather than those on the phone. One person told me to stop talking to him while he took a call from a potential client and then wrote my unit number wrong, so we had to backtrack and go check the number again. Otherwise good service and the people at the desk worked hard to help me and answer my questions.
May 15, 2016
5 out of 5
Great storage facility with great staff!
May 03, 2016
Apr 28, 2016
Good, clean and fast service. A bit more expensive than I expected since they charge you an admin fee, a lock and mandatory insurance.
Apr 28, 2016
Friendly staff, clean facility.
I easily found this facility and was able to pay for my storage space and move my items in within an hour.
Mar 14, 2016
Jan 02, 2016
Hands down amazing!
I'm coming from out of town and had to move in on a day that cube smart was closed. The manager worked things out for me and went above and beyond. He did my paperwork over the phone, gave me detailed directions, prepped my locker for me, and put my lock inside. He was friendly, trustworthy, and a man of his word.
When I arrived, the directions I was given were right on point. There are carts and trolleys available too! The facility was VERY clean, no trash or junk lying around. Security cameras every where. I feel as though my stuff is very secure especially since a code is needed to even work the elevator.
I'm extremely happy with my choice.
Oct 22, 2015
Management was extremely helpful getting me set up with my move. The unit was clean and spacious enough for all of my belongings.
Oct 05, 2015
Convenient. Close to metro. Clean, secure.