Jan 21, 2020
Overall good experience
Signing up and moving in very good experience.
May 23, 2018
Managers are pretty rude but facility is nice and clean
Apr 22, 2018
Place is nice
But the manager is kinda rude
Apr 09, 2018
The facility is very clean and the staff is friendly and helpful
Feb 14, 2017
Simple and exactly what I needed.
Customer service excellent and with the quickness was in and out in no time
Jan 31, 2017
Staff very helpful and willing to work with you on pricing.
Oct 04, 2016
The staff is extremely helpful. The entire facility is clean and very protected so you know your things are safe, which is the most important quality in a storage facility.
Sep 27, 2016
Nice place, a little pricy
It took a bit of time to check in but the staff was friendly and eventually they got it done. The site is clean and well maintained. I am generally happy so far. D.
Aug 01, 2016
Excellent customer service and storage facility.
New Afri-America customer service female at Saranap location, was a joy, very professional and helpful. The spaces were clean and secure locking system made me feel my items would be ok. Service was smooth and timely. Thank you. I will use you again.
Feb 12, 2016
I'm a bit concerned after receiving their lien letter from PSS but not having a late notice. Jennifer helped and she was very professional, corteous and fulfilled your satisfaction guaranteed. Great!
Feb 11, 2016
super clean and well maintained, people are very polite and helpful.
Feb 08, 2016
the facility was safe the staff in the office was nice fair and friendly
Feb 08, 2016
everything has always gone very well here. The staff is excellent. Great location. Thanks.
Feb 08, 2016
Great - Love Price! We have 2 units here - Great Service Facility
Jan 07, 2016
from day one over a year ago, the price self storage staff was excellent!
Jan 07, 2016
Excellent! If I were their boss, I'd give them a raise. Customer sevice beyind the normal
Jan 07, 2016
Great! Also, Jen and Steven work great together!
Jul 24, 2015
Price Storage by Rossmoor
This is my first experience with using a storage unit. They are very nice and always available. However, I believe they have much higher process than other storage facilities in nearby towns. It is very convenient to Rossmoor.
Jul 09, 2015
Glad I chose this storage facility.
Jul 04, 2015
I was given a clear explanation of the rates and how to access my unit. I am pleased with the process.
May 06, 2015
Clean and secure facility
I've never rented a storage unit before, so I don't have anything to compare this experience to. Pricing seems much higher to other storage facilities in the area when comparing online, but the location, security, and cleanliness of this facility are great. They have storage carts and large elevators which made moving in easy. There is an additional $8/month charge for mandatory insurance, a $22 setup fee, and you have to purchase a barrel lock for $13, all which are not included in the SpareFoot quote.
Mar 19, 2015
I was very impressed by the facility and the friendly staff.
Nov 26, 2014
The people are super friendly and helpful. We got a tour and introductions to some of the other staff. Security is what we had hoped for. Would have liked to have heat/cooling in the building, but they don't have that. Since we'll only be there until spring, we're fine with the facility as-is.
Aug 28, 2014
What a rare and pleasant surprise. The professionals who assisted me were phenomenal!
Having never used storage facilities before I was uncertain of the size I needed and how it all worked. Your team did a wonderful job in guiding me every step of the way. Thank you for a very positive experience!!
May 02, 2014
So far, so good.
Apr 27, 2014
in and out, quick and tidy.
Apr 23, 2014
Very Helpful Service
Lisa was fantastic. I had called directly to ask her how to get to the facility. She gave me directions, then called me back to let me know that I needed to take the Rossmore exit. Although she was the only person working in the office, she was personable and very efficient at bouncing back and forth between several customers at a time. Thank you Lisa for great service!
I would appreciate carts with breaks. The pavement in the loading area is angled for drainage, so my cart kept rolling away when I was trying to load it, it even rolled into my car! It's next to impossible to maneuver a heavy box while trying to keep your foot on a cart so it doesn't roll away and not fun to reach be standing there with a heavy box only to see your cart 5' away and rolling. Not good.
Also, please provide more carts. I had to walk to the next loading area because all the carts were in use. This happened two days in a row.
How come the walls in the units are angled? Makes it hard to maximize placement of items, especially in earthquake country. I've got stuff stacked way high with no solid wall contact to support it. I'm uneasy.
Feb 04, 2014
I thought the faculty was very nice and welcoming. The price of the unit was also cheaper than most competitors.
Jul 03, 2013
Timely resolution to billing issue
I had a billing issue which was quickly resolved in a courteously and timely manner. I appreciate Manager calling me whiile he was on the road. His followup solidified my ratings(Outstanding) in customer service.
Jun 27, 2013
Jay & Jen at the office were very friendly and helpful. Charged full amount despite half-off for first two months promotion. Mistakenly thought it was resolved, but it is not, awaiting resolution.