Sep 20, 2022
Good & convenient place
All I have experience with customer service are fine and friendly until I take over the unit.
Nov 26, 2021
Plenty of space, Easy access
Over the years we have rented various sizes, depending on our transitional needs. We loved having access upon occasion to the truck. There was always enough space, and we adjusted units easily as needed.
Staff knowledgeable and friendly. Even the candy dish was a welcome reminder of their thoughtfulness in the little details.
I recommend this to my friends, especially if they are struggling with paying higher fees elsewhere.
Sep 27, 2021
Excellent customer service
Super nice and helpful people.
Jan 22, 2021
Easy as pie!
Securing my unit was an easy process.
Sep 18, 2018
Alderwood safe storage is fantastic and thier prices are fair.
Alderwood Sade storage is fantastic and thier prices are fair, they were willing to work with my tight work schedule and went out of thier way to help me get into my new storage spot.
Jun 18, 2018
Great experience nice free gift
I am enjoying my free coffee mug
Apr 30, 2018
Great storage facility
This is my first time using a storage facility and Alderwood Storage has been great. It is immaculate and their service is very professional and friendly.
Apr 16, 2018
Excellent customer service
Excellent customer service that helps make the price justifiable!
Oct 06, 2017
They had a free moving truck the day we needed it and not $$ 4 an xtra day
Supremely happy with the much needed 24 hour accessible units even after a month of being therejQuery1110049195429876028074_1507343891845
Oct 04, 2017
Professional, friendly, affordable
I was in a jam and had to find a storage facility last second to house my items. Alderwood storage was friendly, were able to get me a 10x10 unit at a good rate. The big plus was the ability to use their moving truck for me with 30 free miles! Saved me an extra couple hundred right there. Huge thanks and glad i chose them
Sep 08, 2017
Were a blessing in a time of need â¡ kudos
Looove their free truck dealio!!! And one of the very few and difficult to find 24 hour accesss places â¡â¡â¡
Aug 18, 2017
Friendly, Fast, and Easy!
The online reservation was fast and easy. The staff checked me in, showed me the unit, and helped with paperwork and all my questions. They were very friendly and helpful.
Sep 07, 2016
Very friendly staff
Easy to access and very friendly staff. There were a few individuals hanging around the facility that seemed suspicious
Jan 18, 2016
Very clean and secure place
Met Alice, who lives on the premises and she was knowledgeable and friendly, a weekend staffer, not management, who took care of what we needed.
Jan 14, 2016
Quick and easy transaction. Great customer service.
Nov 02, 2015
Alderwood Safe Storage is secure, clean, and complimented well by the warm individuals who run it.
After countless calls and visits made to storage facilities, I stumbled upon Alderwood Safe Storage. In the process of scrambling around attempting to pack all my belongings for the move, I was quite disappointed to find a lack of customer service at places such as public storage, as well as others. Moving is stressful enough in itself, but those i called and met in person were rude, brash, preoccupied with their phones, uninformative, unreasonably nosy, and downright cold. It was a huge relief to find a seemingly , "Mom and Pop" run business with friendly faces. I would highly recommend them for anyone with storage needs. i would absolutely rent here again, the price was a deal, way cheaper than competitors. Received a free lock, a gift with my lease, and no one tried to shove moving boxes tape or shrink wrap down my throat in the process. Excellent.
Jul 06, 2015
Very nice and helpful staff. Clean units. Great.
Jul 05, 2015
Friendly & Efficient!
This is my first experience with renting a storage unit. I inquired at other storage businesses & quickly was turned off by snooty employees
I met Alice, at the Alderwood Mall facility & she is an angel. We became immediate friends. She walked me thru my first experience with every appropriate detail necessary. I signed up & was to move in a few days later. On moving day, Alice was off for the day & two other young ladies walked me thru & the maintenance man, Steve was very helpful with helping me find & open my own space.
I will definitely recommend this business to my friends!
Jun 12, 2015
Friendly nice people
I accidentally went to the storage business next store with a filled up truck and car, intending to move my belongings in right away. The business told me they don't take "appointments" after 5:15, despite closing at 6 PM. It was after 5:15 so I decided to go next door to Alderwood Safe Storage, where they had another customer signing up. I waiting for a short while, was shown a rental space and then filled out papers. It was after 6 PM, their closing time, but there were no complaints from the employees about them working later. They were both gracious and that meant a lot to me.
Apr 12, 2015
Excellent Facilities and Customer Service
I was very well treated by the staff at Safe Storage Alderwood and was able to rent a space that is convenient and very well suited to my needs.
Jun 04, 2013
I arrived promptly at 9:00 to pick up the truck and finalize my paperwork. Due to my orn fault, didn't have my proof of insurance. Ruth did a fabulous job of tracking down my agent and getting the proof faxed to us. She was exceptional even on a very hectic Monday morn, Thanks
May 03, 2013
Overall it was good. I didn't really care for the fact there are 2 separate doors to the space which means 2 locks on it. And because its WA & it tends to rain alot, the space looked like outside elements could easily effect my space. The employee helping us with this move in, seemed a little unorganized, frazzled at times, & had a bit of a hard time closing/opening the door to the storage. She was very down to earth, seemed nice, & understanding.
Apr 09, 2013
Really too soon to judge
I chose this place mainly based on price. I have had storage units for over a decade. I moved my stuff from a private owned place to Public Storage to be closer to where I now live. The private owned place NEVER raised my rates, in fact lowered them in appreciation of my long term association. Public Storage RAISED my rent over 10% after only 1 year. I am not certain how this place deals yet. BUT will be moving if I find same kind of practice
Feb 20, 2013
Dec 05, 2012
May 23, 2012
Convenient, secure storage
I had originally made a reservation with a different storage facility but then decided to price compare and boy am I glad I did, not only did Alderwood Safe Storage have a lower rate for a bigger unit but they also told me about a special they were currently running and gave me that price, all without me asking. Signing up and moving in was easy and the staff super friendly. Definitely recommend if you need a storage unit.