Apr 11, 2020
Well located facility
Well located facility, quick and easy major highway access, clean units, friendly and competent staff.
Nov 11, 2019
Ellen was more than helpful
Ellen was more than helpful! She made sure I was choosing the right size unit and made the rental process very easy. I would recommend this place to everyone!
Aug 19, 2019
Ellen was great
Ellen was great! Walked me through the property and my storage unit and explained everything I needed to know about the facility.
Oct 02, 2018
I love the service and would recommend...
I love the service and would recommend public storage to anyone.
May 21, 2018
Your manager Ellen has excellent people...
Your manager Ellen has excellent people skills and she was a pleasure to work with we need more people like this.
Apr 04, 2018
Easy reservation process, thorough explanation of the contract and the space and got all my things in without a misstep.
Oct 02, 2017
Called right as they open yesterday and spoke with Ellen. She was a life saver, very professional and extremely knowledgeable about the layouts of the units. I would recommend anyone to go here.
Sep 28, 2017
Ellen was awesome! Great service, very thorough. Ellen made sure I had all the information I needed + helpful tips and she even called after we had forgotten something in our unit after move out!
Sep 28, 2017
The best storage ever! Ellen is the greatest at customer service.Always helpful', finds a way to make it all work! An easy 5 star review!
Sep 26, 2017
Excellent communication, Ellen understood the stress of moving is. I went to the unit twice, to make sure that is what I needed. Ellen told me to take my time and she will be there. Thank you.
Jun 26, 2017
Great experience and Ellen is a superstar. Just moved out of town VA Beach to Kansas, but have been using my 10'x20' external unit for over 14 months. Set up, automated online pay, late site access till 9pm, no hassle otherwise. Now the montly rate did go back up to the reg rate after the introductory first year, but they were good to notify me.
Apr 06, 2017
.I had this unit for about 6 months.
Great storage unit at a pretty good price
The help from Ellen at this property. was the best you will ever get.
She made you feel very comfortable and helped in any way possible. When i first got there i was not sure what type of unit i needed and Ellen talked to me and directed me in the perfect unit at a great price. she also helped me with moving advice and things i may need.
I once lost my keys to my lock and when i called Ellen assisted me in getting into my unit and getting a new lock with no worries at all.
when moving out of the unit Ellen was there again to help the checkout process go just as smooth as it could and even assisting me with some small trash that needed to be disposed of.
All around a wonderful experience. It's very nice to see someone who cares and enjoys there job as much as Ellen does.
Mar 28, 2017
BEST SERVICE EVER
The units are clean and secure (coded gate) and convenient. Outdoor access, but office at the front of the facility is very helpful with anything you need, like help with gate, hand truck, etc. Ellen is friendly and the most helpful and dedicated manager of storage units we have ever met - and we have moved a lot. She should get an award or bonus or something!
Oct 25, 2016
Everyone was crazy helpful. Exceptional help and assistance.
Mar 27, 2016
Great customer service and reasonable rates!
Having a great experience with PS in Virginia Beach. Cheyenne is especially helpful and very informed. Having rented a number of units in the area at other times, I am very pleased with the pricing of my unit.
Feb 17, 2015
Wendy the rep at the Village Drive location in Va Beach was wonderful. She explain everything in detail and was very pleasant.