Rivers
Jan 09, 2024
Get your storage here-
With an easy hassle-free sign up, only a short 8 page contract-make sure you read it-, and amazing customer service (so far) I would rate this storage facility pretty high.
Recommended: Yes
Chris Bushey
Oct 05, 2023
Super Professional, VERY Clean
Excellent team that is available and accomidating. I would highly recommend Fort Storage Dam Neck for any extra space that you may need.
Recommended: Yes
Barbara Hughes
Sep 19, 2023
Ron at the front desk was very pleasant to work with.
Ron at the front desk was very pleasant to work with. Prices were good compared to others.
Recommended: Yes
WENDY WALLER
Jul 31, 2023
AWESOME SERVICE!!!
I moved from another storage facility which shall remain nameless because they don't deserve to be acknowledged in any manner, however, this rental process has been the smoothest I could have ever expected!!! From the office staff at the property to the telephone staff completely out of state, the service was outstanding!!
Recommended: Yes
Mr. & Mrs Cordel and Shirley P. Archer
Jun 16, 2023
Overall Rating
Thank you,. Our move in experience was outstanding. Customer service, location of our unit, rates everything was and is Great! Mr. & Mrs. Cordell and Shirley P. Archer
Recommended: Yes
Ruthann
May 22, 2023
Very clean
The customer service was excellent. The facility is very clean and well maintained.
Recommended: Yes
Angry customer
Apr 29, 2023
No security- don’t be misled
Unfortunately our experience has been far from ideal . Our trailer was broken into and all our supplies stolen, we contacted staff and police immediately, staff were unwilling to cooperate with us or police ( continual response was “they were waiting to preview footage) we waited patiently for 2 weeks before being notified that there was no video surveillance on property, they refused to give us an incident report or anything in writing acknowledging this major theft had occurred , we were told there was nothing they could do . The manger refused to share contact detail of corporate management saying she was district manger and nothing could be done . I requested that current customers be notified that a major theft had occurred and that the property does NOT have active surveillance as advertised. She commented the contact states that information cant be shared just as the contract states they are not responsible for personal property. ( yet when signing a contract I was told the property is extremely secure with 24 video surveillance available for our security)
The guy that stole our property was selling it all the next day on marketplace and apparently had a storage unit in the same facility.
So angry that we lost so much valuable property , our insurance failed to pay due to “no surveillance or incident report available from facility”
Recommended: No
Brian K Ennis
Oct 08, 2022
Great customer service
Had a problem with gate code day of move in but great customer service. She made it a point to get me in when computer had a mind of it's on
Recommended: Yes
Doc
Aug 16, 2022
Great facility ...
Jeff is the best . He gave me a full rundown of the facility and helped me make a decision as to what size unit i needed. He is a great manager
Recommended: Yes
Jonathan Coward
Aug 13, 2022
Great customer service
Customer service was wonderful
Recommended: Yes
Mukul Gupta
Jul 19, 2022
Spacious and ideal.
Spacious, ideal and suitable for many types of customers.
Recommended: Yes
Elise Bright
May 23, 2022
Phenomenal!
The process was quick, easy, affordable and Jeff made sure everything was just the way we needed it to be.
Recommended: Yes
Lakeasha Hill
Apr 07, 2022
Amazing job!
Really good customer service at the front desk! I have a 5X5 unit it is the perfect size!!! Very clean and the price I pay a month is affordable unlike other places charging almost double more!! And everything was simple easy and fast ! Which is a plus
Recommended: Yes
Michelle Petersen
Mar 22, 2022
Very happy with the services.
The staff is very friendly and the place is in very good condition.
Recommended: Yes
Michael little
Nov 10, 2021
Place is awesome great people
Great people and easy to deal with
Recommended: Yes
Lauren Marshall
Oct 26, 2021
Service was excellent
I will suggest this storage area to friends
Recommended: Yes
Serena
Apr 08, 2021
Great, safe storage
I really enjoy this place not raising prices EVERand the flexible hours. Very friendly and helpful front desk.
Recommended: Yes
Jim Ford
Apr 07, 2021
Cleanest self-storage in Virginia Beach
Very satisfied with my rental.
Recommended: Yes
Nancy Langrehr
Apr 07, 2021
Cost increased from $61 to $85...over 25%. Very disappointing!
Facilities are nice, well-maintained and easy to access but the unexpected cost increase leaves us very uneasy as to whether or not prices will change again. We will continue to be customers for now.
Recommended: Yes
Vendel MaryJane
Apr 07, 2021
If you gotta store
I’ve used Fort Storage for about 6 years. The associates are very nice and helpful. I never have an issue getting into my unit. I’ve been very pleased.
Recommended: Yes
John
Apr 06, 2021
Clean & Safe
The overall location is very clean and my wife feels safe if she needs to pick up an item on her own. The front desk folks are always beyond friendly and eager to help with questions. The price is better than those in the surrounding area. You can’t ask for better.
Recommended: Yes
Tammy Smith
Apr 06, 2021
Price guarantee only lasted a few months
The price increased after about 5 months by $16.00
I think that’s a big increase in such a short time
Recommended: Yes
Jim Slivinski
Apr 06, 2021
Satisfied
Very happy with the service . Clean units and helpful staff
Recommended: Yes
Patti Bailey
Apr 06, 2021
Price is too expensive and rates increase too high
For the most part staff has been good
Recommended: Yes
chris
Apr 06, 2021
Was there 6 years they ran me out with price
nice clean place but price got out of hand. I was there 6 years and that didn't matter no discount
Recommended: Yes
Tom
Apr 06, 2021
Over priced
Monthly rental continues to rise. Thinking about looking for another place or buy a shed for the back yard
Recommended: Yes
Shawndra
Apr 06, 2021
INFESTATION AND TURNING OFF CLIMATE CONTROL AFTER HOURS
One, I came down before to get ready to get rid of one of my units, first by moving my daughter's mattress from my climate controls. My daughter was getting rid of her outside unit. When she went inside she said she doesn't want the rest of her stuff cuz there were roaches all in her stuff. I told her she must dump. I came down to start moving my stuff the bay was infested with roaches where they sprayed and left all the dead roaches in the hallways. Video I took I seen where they were only using Ortho defense a bottle. I came back opened my unit and seen all these dead roaches, closed it back, and couldn't move the unit into the spaces I have. We pay, but they don't keep up their contracts with pest control Turning them in soon. I can't move and get rid of the unit to move my stuff cuz of the hazmat clean-up that has to take place with help. Don't honor the grandfather clause I was told.
Recommended: No
Eric Hemmings
Apr 06, 2021
Location is good and staff friendly
$101 per month is kind of high for a small parking spot, and rate has gone up $29 or 40% in last couple of years. But I like the facility.
Recommended: Yes
Josh Xenakis
Apr 06, 2021
Price gouging
The on site manager is awesome corporate however is another issue. I received last month an increase in my bill by $70. That is ridiculous and should be illegal to increase that much in one month. The company should be ashamed of itself.
Recommended: Yes
Freeland, Charlene
Apr 06, 2021
I'm pleased with what I have recieved.
It's a close place to me. Employee service always helpful
Recommended: Yes
Anne Mach
Apr 06, 2021
Fort Storage gives me peace of mind when storing my artickes.
I used Fort Storage when I moved my family to Virginia from Pennsylvania. Our home was not cluttered with furniture not yet needed and I felt secure placing it in storage. The unit and buildings are clean and secure, and there is easy access. It is a great place if you need to create some room in your home
Recommended: Yes
Mark
Mar 09, 2020
Very easy rental process
The process for renting a unit was quick and easy...agent was knowledgeable and courteous.
Recommended: Yes
genise
Oct 03, 2019
Pwoplw were great and helpful
TY for a great experience with all the help, I would highly recommend this place
Recommended: Yes
Robert
Aug 18, 2019
Clean and inexpensive
It’s a good one. We are happy with it.
Recommended: Yes
Sandra
Jul 10, 2019
Wonderful
I was overwhelmed how professional everything and everyone I spoke to was!
Recommended: Yes
MYRA
May 14, 2018
Clean well taken care of facility
Clean well taken care of facility
Recommended: Yes
Robert Inks
Mar 14, 2018
An amazing storage facility
We have used 4 different storage facilities and Fort Storage is by far the best.
Recommended: Yes
Timothy
Dec 13, 2017
Great service for your storage needs
Every step of the process was simple and efficient. Everything was done for me. All I had was move in. Outstanding service
Recommended: Yes
Marie
May 28, 2017
Pricing was as advertised, clean, easy
Received discount as stated in ad. Friendly, quick easy check in. Unit was clean and dry.
Recommended: Yes
