Jun 05, 2020
Jun 02, 2020
Clean & Easy
clean, easy, friendly location and staff
May 09, 2020
Everything was just fine, nothing to complain about.
Mar 12, 2020
I like it
Everything was fine. Manager was kind, but we have to ask a lot, not he initiated an conversation in general.
Mar 10, 2020
Good storage unit choice.
Great experience. Clean facility.
Mar 06, 2020
Location and pricing quite good
The facility is convenient, affordable, and secure. Staff is polite and well-trained. I did feel that the stated sizes of the units was optimistic, at best, and that one finds out that the stored items must be insured only at the point of signing the contract. I have insurance already but had to call my agent and get proof faxed to Public Storage.
Feb 28, 2020
It was very easy to handle all the...
It was very easy to handle all the paperwork due to an informed helpful staff
Feb 25, 2020
Nice office manager who was very...
Nice office manager who was very informative. The Storage unit is very clean and the building is very cool, tempwise.
Oct 03, 2019
There was a lack of carts to use to...
There was a lack of carts to use to move my stuff in. I was only allowed to use one. There should be an abundance of carts on a more prevalent move it date.
Also the elevator time in and out was frustrating.( great for keeping homeless people out) bad for people who are paying premium prices to move in with a time schedule.
Also provide two cards with codes for people at the desk again do the time goes smoother.
Also if I was a single person moving in a using a car. I had to go all the way outside the gate to punch in a code to open the gate. There should be gate clickers to open the gate.
Aug 22, 2019
Yesterday was 5 star service- but today I would give negative stars if I could
Well, I had a very good experience when I rented my space a few days ago, but the next day I recommended it to a non profit I work with, and tried to help them set up their rental- It was a 4 hour nightmare. I am not exaggerating. The promotion that I told them about was somehow not available (but you can't find that out until you've filled out all of the paperwork.) I thought it was because I was named as a person with access, and I have a space there already, but then I took my name off, and it still was an issue. In the end , after 4 hours of trying to work with the guys at public storage (who could not do anything about what the system spits out), I ended up having to go to another company. It really changed my opinion of the place- just the day before I was giving 5 stars to the woman who helped me, and she still deserves that.
Feb 16, 2019
Everyone was very helpful
Everyone was very helpful, friendly and professional
Aug 13, 2018
The staff was prompt and courteous and...
The staff was prompt and courteous and friendly! Walked to the actual unit and went over everything and showed me where and how to access it from 2 different areas.
Jun 12, 2018
A nice surprise since my last experience ....
My last experience was quite a bit better than the one before... the only disappointment was the unit showed me when first checking out the units listed in the ad, and then the one I was shown when I checked in. but that's kind of minor. The guy who showed me the unit the first day did tell me it wouldn't necessarily be the unit he showed me if I wasn't checking in right then, but also said that the units of that size were all in the same area he showed me - the one I was given when I checked in was in a different building.
May 16, 2018
Everything was so easy to do just sign...
Everything was so easy to do just sign up and get your storage unit and fill it up it's that easy.
Dec 30, 2016
Property staff has always been friendly and helpful. Kevin, Giovanni, and Willie are a great group of guys. Keep up the good work yall.
Dec 13, 2016
Nov 28, 2016
We are moving from Sacramento to Venice and need to store several boxes there. Willie is very helpful and pleasant to talk to. The entire check-in is quick and easy.
Nov 23, 2016
It was all about the people
i really appreciated the assistance of Willy I was having a rough time , and he made this part of my day pleasant. Cant Thank him enough
Nov 19, 2016
5 Star WILLY MADE MY DAY
IN AND OUT QUICKLY AND WITH EXACTLY WHAT I NEEDED .
Sep 07, 2016
rose & 4th loation
great experience. Kevin, Trent, Vernon, Jovani(?) - the whole crew
Aug 09, 2016
Gio and Kevin are always a great help. I rent on behalf of a company and the staff has been helpful from start to finish. I have needed a couple of spaces and they've always been able to accommodate.
Jun 14, 2016
Great set of guys working at this location, both Giovanni and Vernon were as helpful and as friendly as could be. They got me a great deal on a storage space and answered all of my questions since I have never rented a storage space before. Thank you fellas, keep up the good work.
Mar 03, 2015
Great place, great services, not the most convenient opening times.
This Public Storage is in a great location for Santa Monica and Venice, has a great team of assistants who made it easy to get the right size of unit for my belongings and the move in as easy as possible. My only negative comment is the inconvenient opening times. On weekends it only opens between 9:30am and 5:00pm. Weekdays it only improves by one hour, up to 6:00pm. Longer and later opening hours would make it convenient for those with regular jobs.
Feb 13, 2014
I would like to thank the Public Storage team in Venice on 4th and rose street for their help, friendliness and professional way in serving us. It was a pleasure to be helped and they always greet you with a smile.