Oct 09, 2021
Great customer service
Amazing customer service. Very reasonable hours - 7am to 7pm, 7 days a week. Gated keypad entry linked with a security system for each unit. All entries and exits are automatically logged and video recorded. Amazing customer service!
Apr 25, 2017
Great customer service!
Went in. Paid quickly got my key. Was awesome
Mar 15, 2017
Got me in and out in less than 20 minutes
Sep 10, 2016
Clean, friendly, and accessible
This was the most reasonably priced storage unit in the are for the square footage. The staff was friendly and helpful, and the units were easy to access, with wide/tall entrances, unlike some of the competing facilities. It also felt much cleaner and brighter than other facilities I've used in the past. Would highly recommend!
Jun 28, 2016
Good clean safe space with nice staff
The specs is nice. It's easily accessible, clean, safe. The staff is nice and helpful.
2 things could make it better.
The check in time could and should be reduced to 10 minutes. It took 90 minutes to rent a space I'd already reserved. I understand you need my ID and we need to go over the rules. But it does not need to take that long.
It's a security space. Carts should be available after office hours.
May 02, 2016
Apr 18, 2016
Apr 17, 2016
Karina is a Gem!
The office manager really sets this place above the others. I needed a same day storage facility and this place had outstanding reviews largely in part to the employees. Well, turns out the reviews are right. I found a discount online, called the number to confirm the rate, and was told to get the quoted price, I'd have to book online. I made a mistake booking online for a different size unit and Karina immediately called me to clarify and clear up the situation. I went down to sign paperwork half an hour later and she had her system down pat. After completing the materials, I learned about the AAA discount. My father was sharing the space with me and he was AAA. Without any hesitation, she offered to redo the paperwork if my father could come down and supplied his card. I came in during the end of the month and got a "free" day since the lease renews on the 1st. They also offer automatic monthly payments to the card of your choice. The facility is safe, secure, and clean. There are gates and codes to enter and exit. The exit closes promptly at 7pm and you will be locked in if you stay too long. I enjoy my second floor unit because it gives me the flexibility to take the stairs if I have smaller items and someone is doing a big haul in or out with the vater. They have free rolling carts available for use in the office and they sell both boxes and locks. The lights in the facility are motion censored and as a young female, I never feel unsafe or "creeped out". My unit is a 10x6 and it comfortably fits a one bedroom apt if you are not a hoarder or junk collector. Karina always remembers our names, has a smile on her face, and is welcoming upon arrival. A+ for Safe Storage.
Feb 07, 2016
Very friendly over the phone as well as in person
The place is very clean and very helpful
Jan 23, 2016
Jose was incredibly helpful at check in!
Jan 14, 2016
Clean, safe storage!
The staff is VERY friendly and helpful!
Jan 13, 2016
customer service is top notch
I often have to go into the front office and no matter who is working the front desk they are always so friendly, helpful and polite. I am very impressed when there is so little customer service.
Nov 12, 2015
After walking into several other storage unit which were extremely disappointing, Eddie was extremely nice and the whole place seems to assure safety. It was positive to see some people there getting items from their storage units so you know there is traffic. Also I prefer to store in a private location because the owners show more care to the customer service and reputation of their business. Many of the franchise locations have a bunch of employees who don't assure confidence and can hardly answer questions and concerns
Nov 10, 2015
Fast,easy, and staff is very knowledgeable.
Nov 01, 2015
The unit was as it stated
Served its purpose was safe and clean
Oct 08, 2015
This facility is clean, secure and the staff very helpful in being prompt
The person assisting me with my rental unit was very helpful and made certain I understood the cost of unit. The facility is clean, easily accessible yet secure. The only downside was the fans were not working inside but other than this no complaints.
Sep 08, 2015
I was very happy with the storage signing in process. It was a little disheartening when the clerk failed to reserve a truck for me the day of my move in, but I was able to track a truck down so it was okay.
Sep 02, 2015
Worth your while.
Really nice. Hot inside but clean and friendly.
Aug 17, 2015
Superb customer service!
Completely blown away with the customer service from Jesse. Professional, thorough, and friendly. The facility had cameras throughout and was incredibly clean. Received 15% off for first 6 months from booking with Sparefoot which was a huge bonus. Insurance is an extra $9, unless you have your own renters insurance (which we do) so that's an added bonus. Also AAA discounts. They sell locks, tape, boxes, packing supplies etc right in the office. Also have Uhaul rentals for easier moving. Big attention to safety of their customers belongings. Overall, I am hugely impressed by this business. I am so happy I decided to go with them. One less thing to worry about!
Jul 02, 2015
Great customer service!
I shopped for a good price and convenient location and found this place. Karina was very helpful, and storage facility very clean. So far very pleased. :)
Jun 27, 2015
First impression very favorable. Seems like a well-run facility.
Staff very courteous and helpful. Everything was clearly explained--rules of renting, conditions for move-in and move-out, monthly payments, responsibilities of Safe Storage of Van Nuys, responsibilities of tenant, hours of operation, fees, etc.
Jun 23, 2015
We had a fast, no hassle experience. Highly recommend this place :)
The place was super easy to find and Pierre, the associate went beyond the call of duty to help us find exactly what met our needs, not to mention all of the discounts for us. We were even offered cold bottled water (it was such a hot day) and that was a great experience for us. I would give hime more than just five stars if I could.
Thank you so much Pierre and Safe Storage. :)
Will definitely recommend.
Jun 10, 2015
Storage in Van Nuys
Safe Storage is a very nice facility. The representative was very helpful and thorough and kind. He showed the facility and offered larger or smaller units that would be available. I would recommend this storage facility.
May 12, 2015
Please with my move-in
My move in was fast and efficient. I like that I can access my locker on Sundays which seems to be somewhat of a rarity in the my area.
May 07, 2015
This location is a very secure premises, with courteous staff, and a great overall price
Upon arriving, I was met with a gentleman who was just a few weeks into his job. He needed a few moments of help when inputting me into the computer, but this wasn't too big of a deal. He was very nice and friendly and everything went smoothly. The premises is secure; having a drop-down gate rod block any vehicles from getting into the complex. Most of the storage units are internal, and the inside is very well-kept. Overall, I'm very happy with choosing this location!
Mar 20, 2015
When I came to check the unit, the computer wasn't working, but the associates were very helpful.
It was a good experience overall.
Mar 04, 2015
I am so happy I found Safe Storage of Van Nuys! The customer service and care and concern was top notch. The facility is clean, the security is great, the paper-work was very fast and simple. They catered to my needs and were more than willing to help with anything. I love this place and am so happy I have a secure facility to store my things for as long as I need to.
Feb 27, 2015
I can't remember his name but the guy at front desk was extremely courteous and helpful. Very happy with my storage unit and was given clear choices regarding size/price.
Feb 17, 2015
Great service and facilities
The move in process was very easy and convenient. The staff was friendly and helpful.
Oct 15, 2014
Very easy move in MGR very friendly- explained all clearly, Helped with moving truck. All in all GREAT!!
Sep 03, 2014
Aug 12, 2014
Great. No hassles. Really friendly employees.
Jul 03, 2014
It was typical for a storage facility. Only issue is lack of space for multiple cars.
Jun 30, 2014
My move-in was taken care of with sincere professionalism and attention to detail in filling out the paper work and introducing me to the facility.
Jun 28, 2014
May 06, 2014
Best price I found on the internet, with a great staff, clean, and extras included in the price!
I did a search for best prices on the internet and Safe Storage of Van Nuys was the hit I got. I didn't expect much since they had the best price, but when I got there I was in for a pleasant surprise. The staff was very pleasant and helpful, the facility was clean and very secure, and there were extras included in the price that I didn't expect. Would recommend this facility to anyone who need extra storage.
May 02, 2014
The rep from safe storage (Karina) was extremly helpful and polite. She addressed all my questions & needs.
Feb 04, 2014
Very good storage place
The girl at the desk is very helpful and friendly. The place is clean and nothing like the last storage facility I moved from. I recommend it.
Aug 03, 2013
Good, but take a tape measure.
The site manager, Karina, was wonderfully helpful and professional. However, my "5x10" locker (50 sq. ft.) measured only 5.5 x 8.0 (44 sq. ft), so take a tape measure when you check out your locker. They seem to have only 3 rolling carts, which seems too few when considering how busy moving days are in such a large facility. However, Karina let me use the office's 2-wheel dolly, another example of her fine service. Note: With a fully loaded rolling cart, the floor thresholds by the elevators can cause your load to rock or fall, so beware.
Jul 19, 2013
Pretty smooth. Lucky i went through the website. ..it was cheaper than booking direct! :)