Mar 09, 2021
Cant enter after 5pm and not mentioned online
Arrived at 430 counter person took his time but failed to inform that after 5pm you cant enter facility. I was called three days prior and the info was not relayed. Hired movers had to go home after one trip. The emplyees kept lieing that they had no way of keeping facility open. One employee was kind enough to stay and keep elevator running so we coukd drop off first set. Very frustrating.
Feb 21, 2021
Awesome team, very helpful
Experience was very good.
Helpful team service was excellent
Jan 08, 2021
Painless rental experience.
Nothing to complain about. Best price for the size I found in the area. Clean facility. Easy, fast, contact-less move-in.
Dec 21, 2020
Great customer service!!
Dec 02, 2020
Great customer service
Great customer service. Thank you so much.
Nov 24, 2020
Very pleased with this location...
Very pleased with this storage facility, I landed on your property after pre buying at another storage facility around the corner "ez storage". When I inspected the unit there where rat droppings, and they tried to keep my money. Found you guys and purchased immediately based on the cleanliness, temperature controlled, and the super cool locking system. The unit cost me more than the first place I went but it is well worth it!! Very pleased
Nov 21, 2020
Great customer service, easy process
Really friendly customer service representatives in the office. Everything was how it was supposed to be upon check-in. No complaints.
Nov 10, 2020
Everything about this place is...
Everything about this place is fantastic please try them over any place first!
Aug 10, 2020
Excellent facility. Excellent service.
Paperwork process was very easy. Check-in process very smooth. Facility very clean.
Aug 04, 2020
clean and convenient
Helpful personnel, well laid out, secure, climate controlled! (great for the S.F. Valley area in summer), and good location for me.
I'd give it 5 stars all the way around,
Jul 29, 2020
I told my BFF and sheâs going to move her storables to PS.
Jul 28, 2020
Was great! They made it super easy and straightforward. Friendly and simple at a good price.
Jul 28, 2020
Great location and price
Happy with this location and amenities.
Jul 24, 2020
Customer service unprofessional!
Jul 22, 2020
Basic, and while other storage facilities are offering contactless move in, this place does not. And for a facility that is in an industrial part of town, access should be past 5pm.
Jul 13, 2020
Good prices but limited access
We came here because of the great pricing, but access to units is limited to office hours.
Jul 11, 2020
Service is a little rude and facilities close too early
The limited access is is inconvenient and should be informed before the paperwork is completed
Jul 06, 2020
Clean and quick processing facility!
The move in process was really smooth and i liked the facility because of its cleanliness and temperature control!
Also look out for good deal as it becomes available from time to time!
Jun 26, 2020
Everything is clean and new goo job
Jun 23, 2020
Capable staff, very nice facility, fast sign up process. A+++
Everything youâd expect. Kind and good staff, fast sign-up process, good value, well maintained facility.
Jun 16, 2020
Staff were amazing!
Thank you for making my storage experience such a breeze. Everyone was so friendly, accommodating, and so helpful.
Clean facilities. Easy to store, drop and go. Thank you again..
Jun 09, 2020
Great Public Experience
Fast, courteous service by Maria. Was in and out obtaining a new unit to rent Took maybe 1/2 hour and was done. Maria and all staff are all very knowledgeable about the public storage site at 15350 Oxnard Street, Van Nuys, CA.
May 22, 2018
My brother and I enjoyed our experience...
My brother and I enjoyed our experience with Public Storage last Saturday. The salesperson who waited on us was very professional, knowledgeable and courteous. He made the entire process of obtaining a storage unit and completing the paperwork very effortless and enjoyable. Thank you.
Nov 27, 2017
A great location with cheerful staff ...
A great location with cheerful staff and super clean and secure site!!
May 07, 2017
I went in earlier today, Sunday May 7th, a little after they opened. I was greated by two friendly faces, Gracie & Amy. They showed me the storage units they where offering. They gave me good pricing and as well told me of the promotions they where having. I'm not from the SepÃºlveda/Oxnard area, but they helped me locate another Public Storage near my home. They where very helpful & very friendly. Thank you guys for the tour & the help!!!!
Apr 14, 2017
I went in today and was helped by Jared. He was very nice and answered all my questions. He helped me pick the right unit for my needs. I've had several storage units before, so I know when I'm being oversold, and he didn't try to pressure me or convince me to buy anything that was unnecessary. Awesome! I'd highly recommend this location!
Mar 28, 2017
Mar 28, 2017
Great storage company! Brie was so helpful and made me feel very comfortable, her expertise helped me select the perfect unit to fit my needs.
Feb 11, 2017
My experience with Public Storage and the new manager/Jared and his coworker/Ian has been one of my best so far!!!
I have rented from several different companies throughout the years, however, I've never been treated with so much respect in the past. Not only are they knowledgeable in the work they do but they also treat their customers with nothing but utmost respect. As long as these guys work at this property, I'll never use another company again. I give them 5 stars. Keep up the good work guys!!!
Jan 18, 2017
I hate moving, but finding this place and working with Ian has helped remove some of the stress. Ian was very knowledgable, kind and took time to help explain all my questions. I haven't moved in yet, but I'm not worried about it anymore. Very nice clean facility and easy for movers for unloading.
Aug 09, 2016
I love the public storage because they are very generous,respectful, and very professional I recommend anyone to try them y'all will not have no regrets at all. Keep up the good work ????
Jan 06, 2016
clean place, fabulous service
The staff at Public Storage was efficient, friendly and helpful. The unit was clean and well lighted. I recommend this facility to those looking for storage in the San Fernando Valley.
Nov 16, 2014
The day that I rented my space a very obnoxious couple was trying to use your dollar deal for two months. Each one had a coupon and wanted to apply them to one account. The couple was argumentative and incredibly obnoxious. Borderline verbally abusive. Your manager "Brie" showed remarkable restraint. She never raised her voice, inside my head I was sreaming at the two of them, but said nothing. Brie was amazing and cool under fire. The rest of the facility has exceeded my expectations. Clean and a more than friendly crew who hasn't hesitated when I needed assistance. Thanks.