Suzanne French
Oct 07, 2023
My first experience with a Public Storage facility.
The young staff member, was EXTREMELY HELPUL! And went out of his way to get us the correct lock make sure everything iwas satisfactory! I wish I could remember his name to give him the proper accolades!
Recommended: Yes
Tony
Feb 25, 2023
Staff very professional
I was looking into getting a space and James was really helpful, professional and knowledgeable in explaining and assisting me with the various unit and sizes to accommodate my need.
Recommended: Yes
Paul
Nov 01, 2021
.....
The CSR was very polite, respectful, clear, helpful, and spent some time reviewing various aspects of the enrollment and payment process that was more complicated than expected. The building and grounds were clean.
Recommended: Yes
Mark Dooley
Aug 24, 2021
Extended gate hours would be nice.
Good location good price. I work till 6 PM so the 9 PM cut off for gate ours is a little tight. Even access up until 10 PM would be a huge plus.
Recommended: Yes
Brian Murphy
Feb 16, 2021
So convenient!
The only negative I’ve found is the astronomical rent for large vehicles (RV’s) compared to your competitors.
Recommended: Yes
CY
Mar 14, 2020
Fast and easy
Fast and easy
Recommended: Yes
Dan Fernandez
Feb 06, 2020
Excellent service
Excellent service, the staff is very professional and helpful. The process was simple and fast. I was done with paper work in less than 3 minutes, the units are clean and the location very convenient.
Recommended: Yes
Johan Sone Ramierez
Feb 04, 2020
Really great team there
Really great team there. Friendly,knowledgeable very competent .
Recommended: Yes
Rosa King
Jan 17, 2020
My first experience rent self-storage...
My first experience renting self-storage with Public Storage went very smooth. I reserved on-line and received an email and text to confirm date and time for check-in the unit. The gentleman who checked us in was very thorough and answered all our questions. We were very pleased with his selection of a unit for us close to the entrance that made it very easy to move out furniture and storage boxes into. I would highly recommend public storage at 2818 Merrilee Drive, Fairfax, VA for the customer service experience and the ease of moving to units without elevators or stairs.
Recommended: Yes
Trish
Oct 25, 2019
The customer service at this location...
The customer service at this location is outstanding!
Recommended: Yes
Richard Schenk
Sep 18, 2019
The manager
The manager, Sean, was very helpful in assisting us in the selection of the best storage unit and guiding us through the necessary paperwork. The facility was clean and well maintained, My only complaint was that the light in our unit was burned out. (Presumably it will be replaced)
Recommended: Yes
Sameena Nazir
Sep 11, 2019
Excellent service
Excellent service. Very helpful and professional staff. Mr. Shawn at Merrilee road in Vienna, VA.
Recommended: Yes
Happy customer
May 23, 2019
Excellent summer deal!
For a killer summer kick off special. very Happy with the grounds, price and people working at this facility.
Recommended: Yes
Sami Araboghli
Jul 23, 2018
Very good experience
Very good experience! Thank you!
Recommended: Yes
Imen Grissa
May 01, 2018
very good
very good services , good unit and very clean :)
Recommended: Yes
Young Park
Oct 11, 2017
Sourab is very sharp and awesome employee there I high recommend him if anyone has any question. Had a great conversation with him. He is very professional with what he does. Thank again Sourab & Public storage for great service!
Recommended: Yes
Linas Naujalis
Oct 10, 2017
Used many PS locations in last 15 years, this one is by far most organized and very well handled. Sourab is a great manager, very responsive, professional and truly understands what customers service is about.
Recommended: Yes
gyan manu
Sep 02, 2017
Samuel was great during the application process and helping us set up our new storage. I highly recommend this storage facility. The staff is great!
Recommended: Yes
tifarah boyd
Aug 15, 2017
Sourab was very knowledgeable and welcoming. He went out of his way to find the perfect storage and location for my needs. Fabulous job..Public storage will be my number one pick!
Recommended: Yes
Dorothy Mooney
Aug 06, 2017
We have had a storage unit here for the past 3 years and today when we went in to change to a smaller unit we could not have had a better experience. Sourab was pleasant, efficient and helpful. His service was first rate. Thank you for taking care of us today.
Recommended: Yes
Michele Craythorn
May 02, 2017
Extremely helpful!
Everyone was very helpful and friendly.
Recommended: Yes
Stephen Last
Apr 05, 2016
Hidden costs
Good facility. Great staff. Company not clear on website about additional costs on arrival.
Recommended: Yes
