Public Storage - San Antonio - 909 Runnels Ave

Elevator

My only complaint is that 1 of the elevators doesn't work properly.

Recommended: Yes

Unsafe keypad/bluetooth system elevator entrapment with strangers

The elevator code system does not work when more than one person is in the building. I had to pay hourly movers to stand and wait for the elevator doors to work. They were late for their next job. I was penalized.

Recommended: No

Store your things Elsewhere

Let me tell you about my move-in experience: They force you to sign-up for their renter's insurance even if you have your own. You have to sign up for it, and then you may cancel it afterwards. All of the gates, doors and elevators are run via an app on your phone. It's a HUGE pain in the ass. Half of the time the elevators don't work. You have to "unlock" the elevator via the app on your phone, then run into the elevator to hit the button for your floor, then move your stuff into the elevator while holding the door open. It's so annoying! There was shattered glass outside of the double doors to the storage building entrance. There's also graffiti tagged on the side of the building. It's definitely a sketchy neighborhood. It's hit or miss whether someone will actually be there to assist you. I moved in over the course of two days. On the first day, I was told someone would be there at the time I moved in. We called the phone number and no one answered. We waited. They weren't elsewhere on the property. They simply weren't there when they said they would be. Lastly, before I moved in, I dropped by the front desk to find out where my unit was (I signed up online), to show them I already had a lock, and to show them I already had renter's insurance. The lady at the desk saw that I had a quality lock and said that she would deduct the $19.99 charge from my rental, and that she would cancel the insurance. She then told me that she couldn't do that yet, because it was nearly a month before my move-in date, but to drop by when I moved in and they would take care of it. The day I moved in, the desk staff--two men--told me that the first lady had been wrong, that they were a "cylinder" facility and that for security and liability reasons I had to have a special cylinder lock for the door of my storage unit. It's basically a huge scam that forces every single renter to buy a lock they may not need and probably will never be able to use anywhere else.

Recommended: No

Great Storage Facility

Great Facility! Clean and new. Good service .

Recommended: Yes

Awesome place

Awesome and very clean and safe

Recommended: Yes

The place is nice and clean and has A/C !

The place is nice and clean and has A/C !

Recommended: Yes