Les
Mar 20, 2023
Hidden charges at signup
Apparently this place requires you to purchase $15/month insurance and a $20 special lock, which makes the “$1 first month’s rent” promo useless and insulting
Recommended: Yes
Andrew
Oct 23, 2022
Dawn Lauren are awesome
Lauren and Dawn are really great, very helpful and easy to talk to
Recommended: Yes
Miles herring
Mar 21, 2022
Well she was awesome
Well she was helpful an I'm thankful
Recommended: Yes
Cherie
Jan 29, 2022
Excellent Customer Service
The facility is great and the move-in was smooth and easy. Great location for those that live in South or South-East Austin. Clean, well lit, and an abundance of security.
Recommended: Yes
A Garza
Sep 07, 2021
Lauren was awesome!!!!
Laurnen was awesome. Very helpful.
Recommended: Yes
Randi Nelms
Mar 09, 2021
Clean
Overall good clean and price is ok
Recommended: Yes
Jordan Lewis
Dec 28, 2020
Great Value in a good location
Happy with the service and accessibility of the property. No complaints.
Recommended: Yes
Matt
Jul 04, 2020
Easy and affordable storage
Can pull right up to the unit to unload
Recommended: Yes
Luke Fontenot
Jun 06, 2020
Great experience!!
Really a quick process of gathering information, pricing, availability, and making the reservation. Price was fair and completing the transaction was fast and exceeded my expectations
Recommended: Yes
German
Apr 04, 2020
Great Location and Prices!
Needed a storage unit on the fly as I was moving into a new apartment complex. SpareFoot gave me the options I needed and Public Storage was the perfect fit. Perfect location, friendly and helpful staff, and the units are clean and priced just right. I would definitely recommend this location.
Recommended: Yes
Joseph Galindo
Feb 05, 2020
Jennifer was very friendly and helpful
Jennifer was very friendly and helpful. I was in and out with all the info I needed and keys in my Hand very quickly
Recommended: Yes
Virginia Craddock
Jan 14, 2020
So for so good
So for so good. Did report a leak in our unit. Hope they fixed it.
Recommended: Yes
Crystal Perez
Dec 12, 2019
I loved the service I received the day...
I loved the service I received the day I came in, I had called over the phone and made a reservations over the phone originally but once there I was helped and had my storage and information needed asap!
Recommended: Yes
Winston
Dec 12, 2019
Nick was of great help!
I had to move in fast on a Sunday, and nick made it happen.
Recommended: Yes
Angel Rivera
Sep 30, 2019
Perfect Storage for what I need and Price!!!!
Lauren went above and beyond to help me. Asked me more or less what I was storing. She said can I show you this storage its about 5' longer. Showed it to me and I said how much. It went up like $20.00. I said let me take this one. Lauren made my day. Thank you Lauren from South 1st Public Storage. You are the Best.
Recommended: Yes
Carol Mcmillin
Sep 11, 2019
Really awesome customer service
Really awesome customer service. We were taken to the units so we could see the actual size. The girl that helped us was really friendly and very knowledgeable about prices and offered us the Labor Day special. We were greatly impressed because the premise was nice and clean. Would definitely recommend anyone that needs a storage unit
Recommended: Yes
Jesus
Jul 15, 2019
The Public Storage personnel at the...
The Public Storage personnel at the 1st. St. Austin location went above and beyond expectations to fulfill my needs in looking for a storage unit. Thank you Valarie and Christine for being so courteous and friendly. Your customer service went above and beyond other storage associates that I had shopped expectations. I will definitely refer my friends and family to your Public Storage locations when they need to store away unused items.
Recommended: Yes
Ivana Bronstrup
Jul 05, 2019
James helped me out
James helped me out. He was awesome, he showed me my options even though i set everything up online. He did a great job talking through everything and explaining it all. I would give 5 if there was a/c or fans in at least the halls of the storage. I was dying miving all my stuff in
Recommended: Yes
Andrea Sanchez
May 20, 2019
Luanne was so amazing and caring
Luanne was so amazing and caring. She took her time to explain all the rules and amounts to us. She went above and beyond!! Great customer service
Recommended: Yes
呐
Nov 15, 2018
Nice folks
Nice folks. Great place. Clean and secure
Recommended: Yes
Angel Morin Jr
Nov 13, 2018
Price was perfect for the size 5' x 10'...
Price was perfect for the size 5' x 10' storage......thank you!!!!
Recommended: Yes
cynthiavgonzales85
Nov 05, 2018
Friendly service
Friendly service
Recommended: Yes
Cindy Fore
Aug 14, 2018
Great storage facility
Convenient locations. Great competitive prices. Lauren, the Public Storage employee, was very knowledgeable, personable, friendly, etc. As a consumer, be diligent in watching the price of the storage facility. We needed the storage facility for less than a month because our new apartment was not available until the 10th of the month and we had to be out of our old apartment 10 days before on the 31st. We were able to get the 'special price' they had advertised. But, they said they only had a select few at the particular price. So, as a consumer just 'do your homework'.
Recommended: Yes
Mary Mckinnon
May 15, 2018
Public Storage website is easy to...
Public Storage website is easy to navigate; online sign up gives an added savings. Straight forward are the terms. Easygoing customer service. Clean storage bay.
Recommended: Yes
Gene Parker
Jun 17, 2017
Chelsea is a fantastic employee and she's always friendly and ready to help with whatever you may need help with and she's always smiling just and all around good person.She is super and she is very Professional and she will, see to all your needs.So come on down rent a locker from the best crew in Austin.
Recommended: Yes
blanca soto
Jun 17, 2017
I've rented here before and it's so much cleaner and more secure here, the new property manager Chelsea and Jacob the district manager have gotten new better doors and cameras. She is always so nice to me and understanding.
Recommended: Yes
Jose Hernandez
May 27, 2017
My wife had a very smooth experience renting with Becca. Wonderful location and staff!
Recommended: Yes
Laura Ford
Apr 10, 2017
Kudos to Louie for helping me out tremendously with packing materials! He was professional, courteous, and very, very helpful with suggestions on how to get everything safely done.
Recommended: Yes
Lozano Fidelfo
Dec 07, 2016
Excellent
I would recommend this company to anyone.
Recommended: Yes
Linden Hood
Jun 28, 2016
good service. the best part.
chelsea is awesome! he was helpful and friendly.
Recommended: Yes
Daniel Barber
Feb 16, 2016
No lighting, rude manager
The lighting at night is terrible. I had to light up my unit with my car's headlights, and my mistake but I thought my battery could handle 1 hour of headlights. Well it didn't, it died. I knocked on the manager's door and she didn't want to help me at all, not even open the door to talk. She yelled through the door that she wouldn't help me jump my car even though I had cables, and that she didn't even work there at all so she couldn't even give me basic info. Huh that's weird, I didn't know Public Storage rented out the property manager's living quarters to useless random people who have access to the facility all night long. Never saw any cameras either. Everything else about the place is fine, just that one bad experience that makes me not want to suggest the place to others.
Recommended: Yes
Sunny Martinez
Jan 21, 2016
very nice
My experience was a very good one. I would recommend this company to others.
Recommended: Yes
