Davisa Martinez
Sep 05, 2023
The worst place ever
1 day late and they wouldnt allow me to pay unless i paid $175 on top of it. They raised my rent after being there literally 4 months. This place is not about helping people, all they want is to take advantage of people having hard times. They dont even try to work with you they immediately take your storage. Obviously if someone is struggling to pay and is already paying a late fee you dont make it where you wont except payment unless they pay an additional 175 on top thats just ridiculous. They make it impossible for you so that they can keep your belonging. Straight crooks. Horrible people. Never in my life have i dealt with a business thats so unprofessional, uncaring, and designed to totally screw people. Im not the only 1 this has happened to. Next time im reading reviews before i trust another business like this one.
Recommended: No
bryan alcorn
Apr 16, 2023
customer service is top notch
I always have a friendly, knowledable and professional experience with the staff at Devon Self Storage in Thousand Palms.
Recommended: Yes
Krystal H
Feb 26, 2023
Quick and easy move in
Great service and nice facility
Recommended: Yes
Christina Hoatson
Aug 05, 2022
Best price and service.
I'm so happy I found Devons self storage Ôÿ║´©Å
Recommended: Yes
Hannah Smith
Jul 07, 2022
Josh and Samantha were friendly helpful and knowledgeable
Samantha show me how to work the gate code where the storage units located in the Carson elevator that were there for easier move in
Recommended: Yes
Simon Pacis
Mar 30, 2022
Friendly and nice
Good units, friendly staff. Good pricing.
Recommended: Yes
Billie Byrd
Mar 15, 2022
People are very friendly and helpful
The people that are very friendly and helpful I'm so glad you guys have an elevator and a cart to put my stuff on I couldn't have done it without the elevator you guys are great thank you
Recommended: Yes
Joe S.
Feb 22, 2022
Good service
Customer service here can't be beat. I hardly ever leave reviews but here at Devons they earned it.
Recommended: Yes
Mary Sweet
Jan 08, 2022
The best storage facility I've seen in a long time
She was very, very nice. Very helpful.
Recommended: Yes
Melissa Richardson
Nov 28, 2021
Amazing service!
Clean place and the customer service is unbeatable!
Recommended: Yes
Susan scheer
Dec 21, 2020
Hard to find unit...
Overall friendly, reasonably priced facility. Staff was good.
Recommended: Yes
Susan Price
Nov 26, 2020
Very pleasant folks
Too new to review
...but very helpful folks
Recommended: Yes
RD Frankel
Nov 16, 2020
Friendly, Professional Staff
The staff are both professional and friendly, and offer good suggestions. They should be rewarded for the efforts.
The lift/elevator to the second floor is very slow; avoid using the 2nd floor if you can.
Recommended: Yes
Bill
May 30, 2020
Fine, but they changed price
Place is fine. Price changed from the conversation.
Recommended: Yes
John
May 20, 2020
Fast and efficient
Nice people....the corporate dictate is a little overboard about the virus thing. But fear does that to places that fear law-suits.
Recommended: Yes
Chelsea
May 07, 2020
Bigger and nicer than expected.
The manager that helped me was polite, fast, and knowledgeable about her units. She showed me everything I needed to know and offered more help than expected with boxes and tape and more supplies to help with my moving experience. She gave me options with the unit and payment methods and it was the best experience I’ve ever had at a storage unit!
Recommended: Yes
TAMI CHRISTIE
May 03, 2020
Excellent Customer Service
Easy access right of Interstate
Recommended: Yes
Jeff
Feb 16, 2020
Professional, clean, friendly
Great staff. Efficient and friendly. Add in a secure, clean and well maintained facility and voila! storage of your belongings as it should be.
Recommended: Yes
Jesseca
Dec 23, 2019
Great experience
Very friendly and accommodating staff that provides excellent customer service!
Recommended: Yes
Guri
Dec 02, 2019
Great location off the freeway, amazing staff, good options.
Needed a storage space at the last minute and was helped quickly by Sherise, who was so helpful. Would recommend.
Recommended: Yes
Brian DeRoo
Nov 17, 2019
Mom's excess
With my 93 year old mother moving to the desert from Newport, we needed just a small unit at a fair price. There was no need for AC or frills, simply wanted a good deal. Half off the first month and the monthly rate were all we needed!
Upon arrival, I was well taken care of even though there were obvious items in need of attention.
Recommended: Yes
Kevin
Oct 06, 2019
No hassles
Easy and quick and easy to find off I10
Recommended: Yes
Denise
Jun 17, 2019
We’re new but so far everything and everybody has been very nice !
We’re new but the unit is clean, the people around the site were very helpful and the employees are so very nice. It’s a winning situation!
Thank you!
Recommended: Yes
Blake
May 14, 2019
Just not what I expected
Nothing special.went through all of this wheeling and dealing stuff through apps and websites to get a good deal and I ended up paying more than what I budgeted.
Recommended: Yes
Jerry
May 11, 2019
5' X 5' X WHAT!!!
I'm talking about the website and the online info. A storage space is 3 dimensional. Why do they all insist on giving only 2 measurements? Is it because all ceiling heights are the same? HA! Tell me another joke. Come on guys get with it — it's all in the details! Give us that 3rd dimension that tells me how high I can stack stuff. It's not rocket science.
Recommended: Yes
Rebecca
Feb 28, 2019
Outdated storage unit just needs to be fixed up other than that all good
The lady that worked there helped out immensely. It’s just an old outdated storage unit is all. Needs new updates
Recommended: Yes
Andrew Dorf
Jan 28, 2019
Great experience
Friendly staff good customer SERVICE. Would recommend to a friend.
Recommended: Yes
david
Jan 09, 2019
convenient location, competitive pricing, efficient staff
convenient location, competitive pricing, efficient staff
Recommended: Yes
Robin
Jan 05, 2019
Well priced. Good customer service
Best priced and the women at desk was very helpful and friendly.
Recommended: Yes
Geoff
Jan 04, 2019
Great service and great price.
Great service and great price.
Recommended: Yes
Uriah
Dec 04, 2018
All I needed
Great, for the price. You get what you pay for.
Recommended: Yes
Leigh
May 10, 2018
Friendly staff
I moved in yesterday in an emergency situation and the staff member was very nice and accommodation. My only wish I'd that the units had air conditioning, but otherwise I am very pleased.
Recommended: Yes
Tim
Apr 09, 2018
Moving and down sizing
I don't do reviews unless I have a bad experience so nothing to say here
Recommended: Yes
jose
Feb 25, 2018
10 to 15 minutes
I’m happy, with the price, execent costumer service, 10 -15 minutes away from me, I’m happy.
Recommended: Yes
Marisol
Aug 16, 2017
Super quick and easy to get a unit!
We really appreciated the service we received. We let her know we were on limited time and she was able to get us in and situated quickly, allowing us to make our other apptointments.
Recommended: Yes
Rosalind Watson
Apr 04, 2017
Great Customer Service
It's an older self Storage Facility., But good for the price. You get what you pay for.
Recommended: Yes
John
Jan 15, 2017
I am very happy with the location, customer service and monthly fees
I will highly recommend this facility to my friends and neighbors.
Recommended: Yes
Jordan
Jul 08, 2016
Horrible customer service
I had to wait 20 to 30 minutes, in the heat with my daughter and boyfriend. When the lady showed up she was completely rude to the point where I was prepared to walk out, had it not been for my family.
Recommended: No
Neal
Apr 12, 2016
T the storage units were sold and run down but the price was great and that's why I went to Devon Self Storage I will recommend it to others for the price but the maintenance needs to be upgraded no security at all and no one there but I thank you for this opportunity I give my opinion on the matter good luck with in the future take care.
Recommended: No
Frank
Apr 05, 2016
Very good- the front dest staff is very friendly and informative. I have a climate controlled unit which is spacious but very dirty - this time of year the winds are blowing and the dirt and dust in side the building is very high. But, the A/C is working fine and that is why I am here.
Recommended: Yes
wendy
Mar 16, 2016
Price is right but it's very dirty and dark
Recommended: No
Maria
Mar 01, 2016
Excellent service from Yvette.
Very simple process and very good price!
Recommended: Yes
James
Sep 10, 2015
Clean and worth the money
Not much to say other than they're friendly, relatively inexpensive and clean.
Recommended: Yes
Jeffrey
Mar 29, 2015
So far it has been very good
Recommended: Yes
