Oct 02, 2019
the staff was very helpful.
this is my first time renting a storage unit, very happy with the service & location. thanks Jim
May 12, 2018
Storage space is great
Customer service was very good, the guy was helpful by explaining everything clearly and helping me find my unit.
May 09, 2018
Very clean with good service.
The security for the gates is good and customer service was great.
Sep 13, 2017
Polite staff clean security is really good
Very nice helpful staff pass code entry location is hard for me to get to and it's a little pricey but other wise it good place.
Aug 16, 2017
Our soace was perfect for what we needed it for. My fiance' and I are storing furniture until we move into a place together. Our unit is clean, secure and well mantained. The first month is free with my triple A membership as well
Aug 14, 2017
Great and easy
Planet storage was such an easy move in. We got our first month free, and have a big clean temp controlled unit. The staff was welcoming and was able to answer any questions or concerns I had. We aren't storing long but it's great that we have that space.
Jul 02, 2017
Indoor and outdoor units available, lots of great savings deals.
May 15, 2016
Good product, bad delivery
Great. Can do a little better to become excellent
Jan 16, 2016
Great customer service!
Very helpful in making the best selection that will be appropriate for your items. Give you the best price and concerned about meeting your need for quality service at their storage. Iam satisfy and glad I found them in my internet search.
Sep 10, 2015
Very professional, clear to point. Nice.
Aug 11, 2015
Staff didn't know what they were doing. Had maintenance man checking in people. Management arrived and had to ask maintenance how to do some of the computer work . took to long checking in.
Jul 30, 2015
Mary, handsdown helpful. Great experience.
Jul 16, 2015
Jun 24, 2015
THEY WERE VERY HELPFUL IN STORE BUT DIDN'T DO GOOD OVER THE PHONE.
IT WAS NICE BUT WHO EVER YOU TALK TO YOU OVER PHONE NEEDS TO BE PERSON IN STORE SO THEY CAN GIVE SAME INFO IN PERSON DEALING WITH TWO PEOPLE SAYING DIFFRENT THINGS CAN HAVE PROBLEMS.
Jun 08, 2015
It was good. My third time using them and if needed I would go back again.
May 14, 2015
May 06, 2015
Great storage place! Highly recommend.
The people were very helpful moving our things in. Quick and painless. Very understanding when we didn't have first payment all in cash up front.
Apr 23, 2015
May 26, 2014
Oct 22, 2013
fine. nothing special
Aug 13, 2013
Booked online through Sparefoot. Fortunately I called to confirm and the facility had not received the reservation. When we went to fill out the paperwork they had all ready rented out our unit. However they did provide another unit, larger, at the same price. Staff very friendly if somewhat disorganized and uninformed of the online reservations.
Jun 19, 2013
Too much time on paperwork
When I went to fill out my paper work a few days before moving in the guy that was there wasn't usually the guy that does the paperwork. He wasn't too familiar with the computer software and had to call his boss 2 times to get help. Then we had to wait for the regular lady to get there so she could help. It took about 5 minutes to fill out the paper work and about 40 minutes for the guy to figure what he was doing. He was very apologetic and I was nice and friendly but after a while I was getting agitated. Also, he said I had to purchase one of their locks AND insurance. So on top of the $105 a month an extra $8 is added for insurance. I didn't know about this before hand. Also once you sign your agreement no matter if you move in that day or in a week, the day you sign is it the date of each month you owe the rent. So today is the 19th (not moving in until the 28th) which makes my next payment July 19th. Wish I had known that because I would have waited until next week to go in.
We'll see how it all goes with storing my stuff here. Looks like a good facility and the guy was nice. Just have spare time to deal with paperwork and technology and be prepared for the extra costs...or "hidden fees".
Jun 13, 2013
We were locked into the facility on a Saturday morning. There had been a lot of rain the night before and the key paid to exit wasn't working. We could not reach anyone and were locked in for a long time. It eventually worked and I left several messages about this and no one has returned my calls.
May 21, 2013
Friendly staff person and very helpful
May 16, 2013
customer service was very helpful, facility was clean :)
Jan 27, 2013
Great value and excellent customer service