Oct 31, 2022
Public Storage on El Mirage Rd in Surprise AZ
So I called yesterday right before they closed @ 5pm frantically asking someone 2 call me back asap, so Cat called me back, when they already closed, wow nobody's ever done that before. He was absolutely the best, I examined my situation, & he totally waited for me to arrive after hrs, who does that!!! Only Cat! He's the best, he was so fricken nice & the most helpful person ever, he took the time 2 help me out inna terrible situation!!! Cat u r most awesome!! Ty for being a real & caring person!! I'm so grateful that he helped me, or I would've been up a s**t creek w/a toilet paper paddle
Leon Van Pelt
Oct 04, 2022
Very nice facility....everything went well!! I especially like to be able to drive in to load and unload.
Sep 18, 2022
Wonderful facility and EXCELLENT service
Rod helped us throughout the super easy process of establishing the rental. He was very friendly over the phone. And when we got to the facility he was excellent in showing us around and helping us out. I am impressed with the cleanliness of the facility and Rod was AMAZING.
Sep 03, 2022
Easy access in and out to Bell Rd.
Easy access in and out to Bell Rd. Very clean and well organized. Smartphone app allows super easy access entering and exiting the facility.
Aug 29, 2022
Smaller Location! But Just What I Need!
This location is definitely smaller. One driveway in/out. My unit was on the 1st floor...and on the end, so it couldn't have been more perfect! I was happy to see that there were plenty of flat carts available for use on the ground floor. The rental process was so easy and online, I did not even have to visit the office. The lock was inside my unit upon arrival. I did have John follow up with me via text to confirm I was able to get in and had no issues. So far...so good!
Aug 29, 2022
Super clean and well handled
The workers were kind and the units are extremely clean, process moving in was super smooth!
Jul 27, 2022
Awesome place for the overflow
Trying to get my house sold and as an older person i admittedly have too much crap. The staff here are extremely helpful in finding what is right for you
Jul 18, 2022
The front desk assistant was very friendly and made move in easy. Hot summer day air conditioner building was great experience! Clean and good lighting. Best place in town for storage and professional service.
Jun 08, 2022
Your employee, Kayla, was one of the most courteous, kind, helpful, employee I have ever met Your company scored an 100% by hiring her.
May 24, 2022
Very good experience, Lauren was very nice and helpful
May 20, 2022
Easy access and very clean! I would totally recommend to everyone
May 16, 2022
It's clean and cool being inside and ac
I liked the fact that it's inside clean and has ac so it makes for a nice cool move in or out and don't have to worry about things getting damaged from the arizona heat.
May 14, 2022
Difficult getting into storage
I've never encountered a situation with any other storage facilities I've been with. My husband was moving our stuff from one place to this place. The code they gave me didn't work. I wasn't with him and the office was closed early. Customer service would not speak with him after 10 minutes on hold. I even called and requested him to be put on account and they said no. I'm not thrilled at this point and I just moved in.
May 09, 2022
Wonderful customer service
Jo is very helpful and explained everything very well. The facility seems well-designed, with the exception of the keypad to exit the facility. It seems it could be closer to the exit. Otherwise the facility is well laid out.
May 06, 2022
Good and friendly staff
Staff was very helpful and friendly
Apr 28, 2022
Everything was really smooth and fast.
Apr 03, 2022
Easy to rent online
The online process to reserve and rent a storage unit was easy. The only thing I found to be annoying was the fact they don't mention the lock fee they charge you for a certain type of lock that has to be used until you go to check out.
Douglas S Luna
Apr 02, 2022
Price was great (lets see if it gets higher)... time will tell.
Rather new to the facility (3/2022) but Jo was kind and helpful; time will tell. * I needed some items stored out of the summer high heat.
Mar 27, 2022
New and Clean
New and clean facility.
Climit controled spaces including the loading area.
Could use more carts for transport of good to / from spaces.
Mar 05, 2022
Would have been better if you would mention the insurance charge up front.
Happy with our storage space. It is clean and convenient for us.
Mar 03, 2022
Great prices, friendly Staff, good location