Oct 03, 2020
So I needed the office to call me back at 1130 today and didn't get a call back. Anna working there just essentially told me, tough luck in her email. The Manager, Melissa was made aware and didn't fix the matter. So I'm left to just leave the review.
Jul 13, 2020
Very goodCustomer assistance and very helpful
May 04, 2020
quick & easy start process and good facilities
PROCESS: it was very easy to understand the product options from the website, then easy to reserve a unit WITHOUT having to give a credit card, then quick followup phone call came in, then straightforward phone call with service person answering a couple questions, then all the lease paperwork was done in a few minutes online, including online signatures, then quick followup with detailed instructions for moving in ... that whole sequence took maybe 20 minutes, including back and forth sending of links via email. So, a very good purchase and signup process.
PRODUCT: it's a storage unit, so not something that's very complicated, but everything you'd want was available ... easy custom code to access the property, new buildings and very clean interior hallways and inside of unit, and there were handtrucks available to help move items from car to storage space, and a simple/basic lock to secure the space.
... I'd recommend Guardian to other people.
Aug 12, 2019
Great customer service.
Very helpful as we were doing this from out of state.
Jul 11, 2019
Easy to work with
I was able to reserve the storage unit of my choosing. After reserving the unit on-line I instantly received a personal telephone call from Guardian staff, confirming my reservations and providing with other details which made the reservation solid. Additionally, I went on-line on the Guardian web site and provided, in advance, additional information which would enable me to have a quicker check-in when I arrived at the Guardian storage site.
Staff was friendly and helpful.
May 29, 2019
Would prefer an outdoor unit
The website said there was not admin fee, but then there was
Sep 12, 2018
Extremely easy and pleasant process. Best storage facility I have used.
Aug 11, 2018
Good storage at okay price range
The facility is cleanly and feels managed nicely, a bit steep for the 5x5 room, still an excellent experience I feel comfortable paying for. Thank you
Jul 30, 2018
Clean, convenient, and staff was very helpful
Checking into the unit was very easy and Melissa was extremely helpful during the entire process. Facilities are clean and secure.
Jul 29, 2018
I would highly recommend this storage facility. Great customer service, quality care and cleanliness of units.
Jul 29, 2018
Best storage unit locally
We were even a little late with things and the girl was super sweet about it. Clean place and good price !
Jul 16, 2017
easy move in . great staff
Place is very clean. very secure. staff very helpful and friendly. got to use truck for free. great price on my unit.
Jul 14, 2017
Perfect for our needs. great price and secure and clean. Great service.
Easy move in. Got to use truck. ready and waiting for me. very clean unit and secure. great price for unit. easy process.
Jul 11, 2017
Clean and professional
Easy to work with, so far so good.
Aug 11, 2016
Excellent facility.... Best I've been in!
I've been in at least 5 other storage facilities over the past several years, and Guardian at Superior is indeed "superior" to all I've experienced... in every category above.. I am generally a critical customer, not tolerant of deficiencies left uncorrected, and not given to glowing reviews. This operation seems flawless, not to mention lower priced than Boulder. Win-win.
Aug 04, 2016
Great storage facility
The customer service e had been exceptional and the hours they are open has made it a pleasure to be a customer. I would gladly use them again for my future storage needs. Highly recommended!
Jun 28, 2016
Very organized. Clean facility. Thought having to provide my own lock was weird but oh well.
May 20, 2016
Overall is very secure and good customer service
Mar 07, 2016
So far - so good. Clean, easy, secure.
May 25, 2015
May 21, 2015
friendly helpful staff, very clean facility. Security impressive enough via naked eye!
May 20, 2015
Everything about this facility was professional. The people in the office and on the phone. They were helpful, knowledgeable, and friendly. The unit was clean and ready for me. I can't think of anything that would improve what I've already experienced.
May 06, 2015
May 02, 2015
Awesome customer service
Anna was an amazing help during the process. Would recommend to anyone
Apr 29, 2015
It was a great experience
Apr 16, 2015
Very clean and efficient facility
Apr 07, 2015
So far it's been great. My son accidentally threw out the folder with my code and they were great about getting it to me and for allowing him to follow me into the facility with his car.
Oct 14, 2014
I was so impressed with level of service and the facility itself. Service was friendly and professional. The storage units are very clean and accomodating. Having the lights on when you walk in and an availability of a cart near by to make my task easier.
Jun 29, 2014
Everything about the rental was great. The units are clean, the staff is friendly, the prices are extremely reasonable. I would highly recommend this facility to anyone in the Broomfield, Boulder, Superior area!!
Jun 29, 2014
They were extremely helpful and went out of their way to find a solution to my needs. Very professional!!! The units are very clean and met our climate control needs perfectly!!
Jun 26, 2014
May 18, 2014
Due to traffic, I arrived to the facility 15 minutes after they closed. The woman there was kind enough to help us move in even though she had to go home to her family.
Dec 19, 2013
it was great , thanks!
Sep 07, 2013
Safe, Friendly Staff, reasonable price, close to Boulder but cheaper
We had a great experience with Guardian Storage in Superior. Brand new building that feels very safe due to the individual unit locks on top of the normal camera monitoring, etc. Staff was super friendly and helpful when it came to booking their free moving truck(only have to pay for cdw and gas). Access to our unit was easy and you can park right outside of the gate for convenient loading/unloading. The location is a big plus also. It is a quick drive from Boulder and right off 36. Will use them again in the future and highly recommend them if you need a storage unit!
Aug 02, 2013
Great customer service, great facility.
Jul 23, 2013
Staff particularly helpful and attentive in brand new facility!
This facility is so new it did not show up on Google Maps! It is easily accessible from Denver with very competitive prices. The driver of a 53" moving van did have trouble maneuvering in the space but in my station wagon, I had no trouble. Instructions for getting in and out of the secure area were understandable. Hours to access my unit are very reasonable. Glad I found Guardian Storage.
Jun 04, 2013
It was very easy to get the unit and it was a great price
May 19, 2013
Fast, efficient, friendly, good location relative to CU Boulder.
May 16, 2013
Both the woman who I spoke to over the phone and in the office went out of their way to help me get a moving truck and were very pleasant to deal with. The unit was great, clean and easy to load and the two months free was a blessing.
May 14, 2013
New, Clean and Easy
this place is brand new, it is easy to get to and when I moved in, there was no one around so we had ease. I would recommend this place to anyone needing easy in and out storage.
Thank you Sophie! Weâre glad it was an easy process for you. Hope you enjoy your stay with us!â
Ashley N Bard
May 12, 2013
I have spoken with 3 different people and each staff member was extremely pleasant. Storage unit was the perfect size. We are very pleased with the entire experience.
May 02, 2013
Anna has been incredibly helpful. The customer care is outstanding.
Apr 30, 2013
Nice, new facility to move into. Helpful personnel and layout.
Apr 11, 2013
Apr 04, 2013
The staff, Anna and Kevin(?) were awesome. In addition to storage, they provided free coffee and snacks while we were moving in, and offered us use of a conference room with wifi any time we'd like to use it durring our stay. They had cookies and jelly beans for the kids, and were supper friendly and helpful. I feel 100% comfortable with the people running this facility. The units are all brand new, some are still under construction, everything is super clean and new. There are alarm systems on each unit, video surveillance, gates that require access codes and overall it just feels nice and safe. -Kate