Mariana Gerardo
Aug 04, 2023
Customer service
I got to say luis was very helpful and has very good customer skills his great. Explained everything very good. I would recommend this place.
Recommended: Yes
Shane C.
Mar 07, 2022
The Best In Town
Great facility! The manager is very helpful and accommodating. The grounds are safe and secure, which is very important when storing personal items that can’t be replaced.
Recommended: Yes
Jeanne Keeler
Dec 06, 2021
We are so glad we chose Trojan Storage Sun Valley!
We chose this storage facility because it is super clean, the staff are helpful and very friendly and because its location feels safe and secure. It is located away from major boulevards and is instead located within a modest single family home neighborhood.
Recommended: Yes
Jesus Ayon Aguirre
Oct 15, 2021
Great communication
Employees very friendly take the time to go through everything with you and show you around
Recommended: Yes
Jorge Andrade
Aug 03, 2021
owner/manager
Great Service! Attendant Jorge is a great asset for your company
Recommended: Yes
Nicholas Westfall
Jul 09, 2021
First time storage owner, great experience
Scott and Luis were awesome. They were so nice, personable, and accommodating. Also, the facility is nice and clean. I consider myself 100% satisfied.
Recommended: Yes
Jeff Paris
Jun 19, 2021
You guys saved my ass and it was quick and easy.
spare footÔǪ What an whoÔÇÖs time is come. itÔÇÖs kind of like property management for personal storage and it works like a charm. talk about lowering my stress level!ÔØñ´©ÅÔØñ´©Å
Recommended: Yes
Kandra Edmunds
Nov 23, 2020
Terrific experience, Great management!
So so so impressed with Trojan Storage! Move-out day from my apt was chaotic and we kept having to push back the time to get to Trojan to sign the lease, but... we made it with a few minutes to spare and Luis (the manager) and George, were both so very helpful and accommodating. We got my lease all filled out and and after that, moving into the unit was a breeze compared to the day we had! The business property is very clean, including the indoor units, and overall just had a safe feeling for my belongings! Trojan Storage is an excellent choice, I highly recommend!
Recommended: Yes
KAREN
Nov 11, 2020
Fantastic Customer Service
Luis the on site manager is absolutely terrific. I feel very confident and safe storing my belongings there!
Recommended: Yes
Charlie E.
Aug 04, 2020
Awesome Storage and Uhaul Rental Experience
Totally easy and comfortable experience right from the beginning. Luis and Scott were very friendly, accommodating, professional, and straight forward, did exactly what they said they would do. I usually do not leave reviews, but I was impressed by their services and felt the need to acknowledge them for it. So if you like trustworthy people who will take care of your things and give you a great deal and experience, you should store your things with Trojan Storage of Sun Valley.
Recommended: Yes
Lea
Nov 19, 2019
Friendly and keep good hours.
We were looking for a storage facility that allowed 24 hour access. This proved to be impossible to find. Trojan has better hours than other places and friendly customer service. I just wish they offered 24 hour access.
Recommended: Yes
susan
May 15, 2019
Best staff and best facility!
Trojan Storage is very well maintained. Security is a top priority to the staff. Many thanks to Luis & Scott !!
Recommended: Yes
susan
May 13, 2019
Great experience!
Luis & Scott made this move a pleasant experience. Thanks !
Recommended: Yes
Claudia
May 09, 2019
NO OTHER STORAGE
THERE IS NO OTHER STORAGE PLACE LIKE THIS. THE CLEANLINESS IS IMMACULATE, IT'S ALMOST UNBELIEVABLE. THAT RIGHT THERE IS ENOUGH ALONE FOR A 5 STAR REVIEW. STAFF IS SUPERB, FRIENDLY AND SUPER HELPFUL. PRICING IS OK BUT THERE ARE MANY SPECIALS THAT GO ON FOR THIS STORAGE. FIND ONE AND IT'S WORTH IT!
Recommended: Yes
Harold
Feb 16, 2019
Easy access and friendly staff
Great price, good location, clean and staff is very helpful and friendly
Recommended: Yes
Harold
Feb 15, 2019
Location is perfect, easy to get to, very clean and friendly staff.
SCOTT WAS SUPER FRIENDLY AND ARTICULATED THE RULES AND ADVANTAGES OF THE FACILITY VERY WELL
Recommended: Yes
Lisa Engle
Feb 02, 2019
Best Storage Experience
This was definitely the best storage experience I have had, and I’ve had a lot of storage units over the years. Scott was amazing - accommodating and efficient.
Recommended: Yes
Michael
Oct 07, 2018
Clean, great staff, awesome facility!
Looked all over LA & surrounding areas for something affordable to store my things in. Trojan Sun Valley was not only the best deal, but also the most clean & well laid out facility I looked at! Highly recommended
Recommended: Yes
raul
Apr 12, 2018
Very good expetience!
It is my first experience!
Since the bigining they help me step by step!
I totally recomend them!
Recommended: Yes
Carlos
Mar 04, 2018
Great place
Very clean and good prices for the unit
Recommended: Yes
Jennifer
Mar 02, 2018
reasonable pricing and easy move
reasonable pricing and easy move
Recommended: Yes
Jesse
Jan 17, 2018
Great place, very friendly service.
Foy and Jesse were great, got me setup and are a pleasure to work with. I highly recommend this place. Very clean too, the couple times I was there I saw Jesse walking around and cleaning a lot.
Recommended: Yes
christopher
Jan 17, 2018
Joel is the best!
The guy that helped me (Joel) was amazing and really helpful with the information and anything he could do to make my transition easier. I highly recommend.
Recommended: Yes
Brian
Nov 19, 2017
Very clean and up to date facility.
I was impressed with the service and ease of use at the storage facility.
Recommended: Yes
Eric
Jun 29, 2017
Great
Clean cheap friendly helpfull
Recommended: Yes
Eric
Jun 27, 2017
Great
Friendly clean great customer service
Recommended: Yes
Eva Hamilton
May 01, 2017
Excellent place and customer service
Great storage facility. Clean, open layout. Staff was very nice and helpful. Hours are ideal as you can access your stuff up to 9pm even when the office is closed. Good deals.
Recommended: Yes
Monique
Apr 12, 2017
Processional customer service
Nice professional customer services, Kinda sorta responsible prices, clean facility
Recommended: Yes
Ashley
Mar 20, 2017
Best Storage Facility I've Seen!
The entire place was spotlessly clean, the security is phenomenal, there are cameras constantly monitoring the entire facility. Conveniently located elevators throughout, free dolly and cart rentals while loading or unloading your belongings. The pricing is great, and they offer many discounts that you can even stack on each other. And above all that, the manager was incredible. Very polite, friendly, and knew what she was doing. This is the place to store, believe me!
Recommended: Yes
Unique
Mar 17, 2017
Clean and so worth the money
Excellent first month offer for only a dollar, the place was clean, I love it
Recommended: Yes
Maruja
Mar 17, 2017
Great cust. Svc
Customer service is superb.place was clean, and quiet. The location is out of the way, but easy to get to.
Recommended: Yes
Mocha
Mar 14, 2017
Great customer service!
Place was clean, easily assessable, and Jose is a benefit to your company! Professional and personable!
Recommended: Yes
Elaine
Mar 12, 2017
Terrific storage facility
This facility was well run and extremely clean. I will recommend Trojan to everyone needing storage.
Recommended: Yes
Matthew
Oct 24, 2016
Five stars
Great customer service! So helpful. The facility is clean, and access is great. So much better than huge chain storage places that rely on automation and heartlessness. Love this spot!
Recommended: Yes
Allison
Sep 14, 2016
No complaints!
The service was great, move-in was easy and the unit was clean.
Recommended: Yes
Dylan
Aug 30, 2016
Amazing staff, very helpful!
Clean, efficient, secure. Very friendly staff who were extremely helpful.
Recommended: Yes
Audio811
Aug 09, 2016
So Far, So Good!
Nice Place. Very Clean, Courteous employees. Neighborhood is shady. But, I'm told Management lives on premises. Every unit is individually secured. Lots of cameras. right off the 5 Fwy...
Recommended: Yes
Justin R.
Jul 13, 2016
Friendly helpful service and great security...
The guy who helped me was friendly and took me through the usual stack of forms very efficiently. Additional fees were as described on the website, so no surprises there.
I was expecting to pay the price advertised minus 15% for the first 6 months, turns out the advertised price was the special price. Still the amount was lower than most. The inconvenient location and neighborhood probably account for that.
I was a little concerned about security until I saw that they have gone the extra mile to make it one of the better places I've ever seen in regards to security.
Good gate control. Decent surveillance. Way above average on individual unit lock security. It will cost you a few extra bucks up front, but everyone has a removable locking cylinder that fits into their latch. No way to cut one of those off. They are not "pick-proof" as represented, but are definitely a few steps up from the average locks one would usually see. Having an entire facility full of them and no way to tell a vacant unit lock from an active one adds another level of security in itself. Most thieves would probably look for an easier target. The facility is clean. inside units are climate controlled as stated (so nice on a hot summer day).
I believe the locks they supply at your expense are master keyed to make their lives easier when people forfeit their units. I was initially a little unsettled by this conclusion, then I realized I could add my own traditional style lock to the bolt. I like the idea of sole access belonging to me.
Overall, I'm very satisfied.
Recommended: Yes
Christine
Jun 20, 2016
Great
Great storage place. Would recommend.
Recommended: Yes
Joe
Apr 24, 2016
The friendliest staff I've ever encountered at a storage facility
From the moment I got a call to confirm our reservation all the way up until we finished loading our stuff in, the staff was courtious and helpful. Very clean units at a good price.
Recommended: Yes
Chris
Apr 23, 2016
Quick and easy sign-up.
Customer service was great. The sign up process was fast and hassle free.
Recommended: Yes
Irene
Mar 29, 2016
Easy stress-free move-in.
Very good customer service both on phone and in person. Good price especially with first month free and location appears to be well-kept.
Recommended: Yes
Logan
Feb 28, 2016
the best price and the nicest employee helped me out.
Recommended: Yes
Cristina
Jan 20, 2016
Overall, good experience.
Lachelle was pretty darn awesome, patient, helpful, friendly, & informative. A storage rep rockstar! The only thing that I don't care for regarding this facility, is the fact that the only locks you can use here are the cylinder locks, when I already own 3 heavy-duty storage locks from a previous storage unit. That'll now count for 4 storage locks. Boo. Other than that, the rate is comparatively decent & with the AAA free month & 12 month 15% discount, it really is worth the savings to relocate my belongings until I find the right fit for a new home. Thanks, Trojan. Great value.
Recommended: Yes
Cecile
Jan 12, 2016
Quick and easy move-in.
Friendly staff.and .beautiful facility. They got my paperwork done quickly with no stress involved.. Alll my discounts were applied with ease. I highly recommend Trojan Storage to anyone looking for storage. Thank you sparefoot for making it happen.
Recommended: Yes
Leslie
Jan 04, 2016
Great Place & Staff
Geat storage units. LaShell was very nice and helpful.
Recommended: Yes
Paul Dahl
Dec 03, 2015
I just moved in and everything went very smooth.
Pricing comparable. Service friendly and clean units.
Recommended: Yes
heidi
Nov 03, 2015
wow everything about this website surprised me
wow what amazed me the most was the example they use next to the unit to see how much furniture you can put it it gives you an idea.
Recommended: Yes
Mike
Oct 28, 2015
Afforable, easy access storage.
Looking for affordable storage in the LA area is not easy. Trojan is affordable, clean enough and has fairly easy access.
Recommended: Yes
Jake
Oct 03, 2015
Great price!
Price was very good and the customer service amazing. Was offered a great cup of coffee as soon as I walked in the door. Loved that it's month to month and the Triple A discount an added bonus. Very secure and clean location.
Recommended: Yes
mark
Sep 26, 2015
Great service, very easy to get started and move in!
Recommended: Yes
卡牡
Sep 20, 2015
Awesome customer service. Very friendly and helpful.
Recommended: Yes
Lily345
Sep 14, 2015
2 customer service went beyon to exceed satisfaction experience and very satisfied, comfotable with location
Very clean, save due to cameras, suprised to see a vent in each floor so the feeling and frustration of sufication is not there
Recommended: Yes
Donnavan
Aug 30, 2015
Great place and Friendly Staff
Lachelle followed up with me right after I made my reservation. I went in the next day to finish up, the staff was professional, friendly, and very helpful. Moving in was easy. Will definately recommend to others.
Recommended: Yes
Jeff Martin
Aug 17, 2015
Very poor start due to various problems.
Had problems getting the AAA one month free. They were not going to give me the month. Never mentioned the $20 Amazon gift caard and charged me for two days for the Uhaul truck even thought I only used it from about 11am to 4:30pm the same day. Plus I only drove 8 miles. Had to make three calls on Monday to get it resolved.
Recommended: Yes
Darcel
Aug 09, 2015
So far I'm happy with renting @ Trojan Storage
I moved to Trojan Storage for several reasons 1) the storage company that I had my items in was burglarized and they arbitrarily, changed my lock to theirs.2) The other storage unit wall were dry wall, and Trojan's are steel.3) The other storage unit was more costly.4) And Trojan's employees appear to be more jovial....
Recommended: Yes
Connie
Jun 29, 2015
I've had an excellent experience for my first time renting storage!
As a first-time customer in the purchase of a storage rental, I can say that I have been pleasantly surprised by the ease of use, entry and access to the facility. Lachalle was so nice and very detailed. She looked after me and cared about my experience. That is all I can ask for!
Recommended: Yes
Ian
Jun 12, 2015
Easy to rent
All went off as planned. But gotta move out with about 30 days notice and then only move out between 1st and 5th of the month or pay for the whole month.
Recommended: Yes
Alejandra
Jun 02, 2015
Clean and convenient
Good service, secure, and in the neighborhood. Cochelle was also very pleasant and helpful. Thank you!!!
Recommended: Yes
Tamara
Jun 01, 2015
The nicest people!
So glad I found trojan storage! The people whom I have met working here have been so kind and helpful, great customer service all around! Facility is very clean and the unit is large for the price. Good access hours and use of truck!
Recommended: Yes
David
Apr 30, 2015
Very friendly and helpful staff. Pleasant experience.
Recommended: Yes
Kristine
Feb 05, 2015
I thought Lachelle and the hispanic gentleman who also helped me were both truly wonderful to work with!
Recommended: Yes
jose
Jan 10, 2015
Recommended: Yes
Johnny
Oct 07, 2014
Not bad this is my first storage so I don't know what to expect.
Recommended: Yes
Vivi
Sep 11, 2014
Cindy was very accommodating and informative. She made the whole process very pleasant and quick. She demonstrated the new lock easily and made the entire experience as a new customer very satisfying!
Recommended: Yes
George
Sep 08, 2014
Recommended: Yes
Scott
Jul 21, 2014
Very easy to find, do paperwork and start moving in.
Recommended: Yes
Michael Green
Jul 20, 2014
AMAZING FANTASTIC HELPFUL POLITE CLEAN AND A GREAT PRICE
The people at the facility were way way beyond excellent, they also seemed like they were real not only well trained. I came in mad at the world due to other problems, I left smiling and laughing. They were helpful, friendly, fast it was painless and easy. The unit was spotless, no smells, everything worked. They loaned me the carts to help me to move in and even gave us bottles of water. It was without a doubt the best service I have ever had with any storage facility. No tricky advertising, no false advertising and the best prices of any other facility I checked and I checked many. Your staff mad a really rotten day become 1,000 percent better. I will recommend you to anyone I know looking for a storage facility. I can honestly say although this is the first time ever meeting the staff or even knowing the name of the company, but I had to make this review as they truly saved the day for me
Recommended: Yes
nick
Jan 28, 2014
very nice
Recommended: Yes
Dez
Nov 04, 2013
Good, Safe and Friendly
Great staff and decent location. Very friendly staff and very affordable prices. Tough to beat.
Recommended: Yes
Deborah
Oct 29, 2013
Terrific
Recommended: Yes
Pavel
Oct 29, 2013
We are very pleased.
Thank you.
Recommended: Yes
Melinda Harrington
Oct 12, 2013
Very organized. The security pad is placed by the entry gate within arm reach for the driver which makes it very easily accessible and convenient. You can get in to the facility without getting out of your vehicle. By placing the exit gate at the end of the facility made it easy to leave as well. The staff is very pleasant. We definitely recommend this storage.
Recommended: Yes
Jesse
Oct 11, 2013
Clean and a Good Value
Simply put, Trojan offers an excellent choice for my storage needs. I appreciate the newness and cleanliness of the facility, and the friendliness and helpfulness of its staff.
Recommended: Yes
Linda
Aug 23, 2013
Good choice
Recommended: Yes
Raffi
Jun 11, 2013
Great place for storage
Nice people,very good service, good opportunity for truck to use to move in, would recommend to my friends, great management , secure lock availability and clean environment ,
Recommended: Yes
Herman
Nov 13, 2012
Recommended: Yes
Jeff
Apr 09, 2012
Great place for storage
Nice people, clean, very secure, great manager, truck to use for move in.
Recommended: Yes
Frank
Mar 25, 2012
Excellent!
Couldn't be happier! Amazing service & facility!
Highly recommended!
Recommended: Yes
Samantha Carter
Aug 01, 2011
Best Storage Facility I have Ever Seen
This was the best site I have ever been to. It was super clean and very well lit with all these amazing security features. I know my stuff will be well kept and safe at this place. They also had their own move in truck that I was able to use for free. Lastly, the manager and her staff were so helpful and friendly. I have already sent over two friends who use storage and they switched to Trojan...
Recommended: Yes
