Apr 23, 2020
Great Experience all around
I had to get this unit during the Covid-19 pandemic and the safety measures and considerations were great. The employee who checked me in was professional and warm. The unit is clean and dry. The location is easily accessible from the DC area where I live.
I would certainly recommend this site to anyone in need of storage solutions.
Jun 02, 2019
very good customer service.
very good customer service.
Perla massiel guaba
Sep 28, 2018
is verry good
is verry good , the price is flexibles,,Ã like
May 21, 2018
Customer service was a super A++ at the...
Customer service was a super A++ at the public storage on Saint Barnasbas rd. Suitland Md.
Mar 27, 2018
Check them out
Monica the manager and the storage unit was excellent on point very respectful to my mom had us laughing she just made our day she knew how big to get a storage she was right on the money
Mar 08, 2018
Jan 29, 2018
Clean space and well secured
Clean space and well secured. I would recommend this company.
Oct 12, 2017
My name is Mercedes and I just joined you guys storage and it was my first time ever using storage. I recieved helped from MONICA she was so helpful and very professional even after I notice she wasn't feeling ok but she wore a smile and she did her thing. I feel like my items will be safe! Thx a lot
Oct 09, 2017
The website and reservations online are ...
The website and reservations online are not accurate in terms of pricing vs. when you arrive at the location
Oct 07, 2017
Service was great
Service was great. I think Kelly for the great fast assistance.
Oct 06, 2017
Kelly was great helped me get all my stuff in promptly and timely. She made sure the unit was dust free and serviced me to the best of her abilities. Also when ever I return she always greets me with a smile and asking what can I do to assist. As I approach my last days I am truly thank for to have Kelly remind me my storm won't be long and sure enough it's over! Thank you for making me feel like family.
Oct 02, 2017
Monica and staff are SUPERB! I don't think I have been met with such spectacular customer service during one of the toughest times of my life!! THANK YOU Monica and Team!!!
-- Kelly & Jasmine Price
Sep 22, 2017
No regard for renter's property. The concrete floors were upgraded by grinding and resurfacing. The unit was not protected so the water and dust from the process seeped underneath and collected on EVERYTHING inside the unit and totally destroyed a box containing special wall pictures and portraits. Thank goodness they were wrapped in bubble wrap inside that box and protected from the dust and water! No notice was given of impending work nor once it was complete... Nothing! Buildings are old and you can see where trash is simply thrown over the fence surrounding the property. #Neveragain!
Since my post, management has reached out to discuss issues and was very apologetic for the problem. It was suggested I file an insurance claim (since the unit was insured) but portraits and pictures are an "exception" and are not covered. I'll do more research next time! Thank you PS for the resolution.
Sep 17, 2017
Customer Service was awesome, very friendly, and professional. Monica gave me all the information I needed and more. Only reason I rated a 4 is because I had to pay for insurance that was "required", but it didn't state that online, and if it had not been for me having some money to move over from my saving, I would have had to leave. Insurance should be up to the consumer, but other than that, everything else was PERFECT!
Jul 11, 2017
Review on my experience. ...
The Manager that I had was Monica and she is Fabulous! She is extremely professional and walked me through every step. The location that I chose is in Prince Georges County off of Barnabas Road. I recommend to any one who finds themselves in an unexpected situation in life to use that facility and take one less stressful situation off of your plate... You are in wonderful hands!
Jul 03, 2017
Customer service was outstanding but I ...
Customer service was outstanding but I just wish that I could had receive a refund a day later I found out I didn't need the storage.
Jul 19, 2016
The customer service representative was very professional and helpful, she informed me of all specials and units. She called after i purchased my unit to make sure i had the right size unit for my two bedroom apartment.
Mar 15, 2016
I THINK YOUR THE BEST.AND YES WILL TELL A FRIEND
I THINK YOUR THE BEST. AND WILL TELL MY FRIENDS. THANKS
Apr 02, 2015
Public Storage has alot of great locations but some of the prices are expensive. Great Customer Service
Apr 02, 2015
Simple quick and easy
I work in retail and top customer service is something I always deliver and I appreciated the fact that Anthony delivered the same thing. People always tell bad but never tell good. Anthony was great and made it easy, public storage I would recommend.