CubeSmart Self Storage - Stoneham

Excellent job with a complex move.

We had Oscars do a complex move of portions of our belongings to storage while we are doing a renovation. We had marked each box or bin with contents and the order they should be loaded on the truck so that we could leave the boxes belonging to our grown children in storage and we could access anything that might be needed immediately if we found that we'd made a mistake and accidentally boxed up something that was needed while the renovation was ongoing. The movers who came to are house were great about using our system, and checking with us if they found something that was missing any markings. Everyone was very pleasant to work with. Prices were excellent compared to prior moving that we had done with other vendors. I would highly recommend them. The only complaint I can think of is that Oscars did not allow us to purchase extra insurance coverage for items in our art collection. We had to package them up and leave them in parts of our house that were not affected by construction which I would have preferred not to do.

Recommended: Yes

Highly recommend

The manager was friendly and efficient, and the facility is extremely clean.

Recommended: Yes

Clean, friendly

Made for a good moving experience, staff is friendly and helpful, unit was clean, facility is new. Sometimes big items were a little bit of a squeeze to fit in, but otherwise a good experience.

Recommended: Yes

Friendly, efficient and clean

The manager was very friendly and helpful, especially when the movers showed to unload my stuff. I got a concise rundown of all the long worded agreements, plus emailed copies in full. The entire move in process was pretty quick and easy.

Recommended: Yes

Very good experience

Holly was fantastic made the move very easy top quality all around and very secure

Recommended: Yes

Very helpful and timely

Clean facility. Excellent customer service. Security and great hours.

Recommended: Yes

CubeSmart made storage simple

As someone who has never used self storage before, I had no idea what to expect. CUBESMART went above and beyond. Clean safe and easy, I couldn't have asked for more. The manager holly was friendly and helpful and the price is very reasonable.

Recommended: Yes

selling my house

Very stress out and these lady's .are the best here at cubesmart unbelievable friendly and kind made my day

Recommended: Yes

Very secure and clean!

The storage space itself felt very secure and clean and I didn't feel worried leaving my stuff there over the summer. Holly Carver was also very pleasant and answered every question we had in a timely manner!

Recommended: Yes

Amazing Experience!

Staff is helpful, facilities are clean, and the place is very secure.

Recommended: Yes

Love it.

Great , clean units, friendly staff.

Recommended: Yes

Very Professional

Both of the women I spoke to were very helpful. They patiently explained any details I needed to know and answered all of my questions. The facility is clean, well-lit and secure. While you have to buy their locks, the reason was satisfactorily explained. The only negative comment I have is the fact that there is a rate increase after so many months. (I don't recall the time period in which this takes place.) This is the first time I've ever heard of a storage company that automatically imposes a rate increase for an existing customer regardless of payment history.

Recommended: Yes

An excellent experience

Access is smooth & easy. The staff is very helpful. Pricing is very good and the space is clean.

Recommended: Yes

Easy, price was very good, facility is clean and secure.

Recommended: Yes

Recommended: Yes

Great service, excellent facility

The staff was very nice, called me a couple of times to verify my reservation and describe all the costs. When I arrived, they were very nice, professional. The entire facility is locked with codes, including different access to different floors, so the security felt sufficient for what I am storing. The facility, granted, is relatively new, but it has been kept tidy and clean. Overall, I definitely recommend this storage unit.

Recommended: Yes

excellent customer service!

I was shopping around for a storage facility so I stopped by. After speaking to Holly I was sold,she is super helpful,you are lucky to have such a great employee! She went above and beyond to answer all of our questions.

Recommended: Yes

Nice facility. Barbara was very nice, accommodating and very helpful!

From the start Barbara did a great job overall. She wasn't pushy, just very helpful answering all questions and getting us exactly what we were looking for.

Recommended: Yes

The staff was kind and professional. The facility was clean and well-securitied.

Recommended: Yes

Customer service was exceptional, facility is clean and very secure, ease of access and use is very good

Recommended: Yes

Secure, easy access, good customer service

Recommended: Yes

This place is great!

The lady who helped us was friendly, helpful and kind. The place is as advertised: convenient and good value for the money (cheaper than places closer to Boston). Nice spacious, secure place, with air conditioned storage spaces.

Recommended: Yes

Recommended: Yes

Very Happy

Love this storage facility and the great customer service. They were very accommodating and helped me even though I needed a storage within a couple of days. They had a great discount and the monthly rent was the cheapest I had found. Definitely we recommend and use them again.

Recommended: Yes

I am happy i found you!

It is a very nice and clean facilty and I will recommwnd to anyone I know that needs storage

Recommended: Yes

Outstanding storage facility just north of Boston

This is a great storage facility with outstanding customer service. Although there are what seem to be some hidden fees, you just have to ask at the beginning so that you know what to expect.

Recommended: Yes

This is my first time using any storage to store my valuables and I can say I'm very satisfied with my experience at this storage.

Recommended: Yes

Defiantly Recommend!

The facility is rather new so it is very clean, The location is wonderful and the staff was very friendly and helpful.

Recommended: Yes

Recommended: Yes

Kristin was amazing!

Kristin was the individual that helped us and she was amazing!! This is my first time using a storage unit and she made it very easy! Kristin was very professional efficient! She deserves a raise.

Recommended: Yes

Very nice experience, overall a very good choice. Thank you, Lucille

Recommended: Yes

Knowledgeable, helpful staff. Well maintained facility. Told what the rent-raise schedule would be up front! Good experience.

Recommended: Yes

Super helpful and friendly employee and a secure, safe, clean facility. Couldn't ask for more.

Recommended: Yes

Overall good experience. I showed up late in the day and was worried that I would not be able to get my unit. But the guy (Nate?) was very helpful and friendly and he stayed after office hours to make sure I had/knew everything I needed. The availability of dollies was awesome too! I'm very glad I picked this storage facility!

Recommended: Yes

VERY HAPPY

I dealt with Nate, who was the best person that I had met in trying to locate a storage facility. He laid out everything price wise, made himself available for any questions that I might have, had the quickest call back ever from my inquiry. I would recommend Cube Smart to anyone. Your prices were better than the others and your customer service sealed the deal.

Recommended: Yes

Good location and facility for a low price with a very helpful agent.

The facility is well kept, has easy access and good security. Online reservation were very straightforward and easy. The final reservation, review of facility and handling of paperwork was made easier. Although I suggest calling the facility agent directly ahead of time so you have all the proper supporting paperwork (license, insurance waiver etc....). The agent is very friendly and helpful and this will make this go smoother and quicker.

Recommended: Yes

Good location and facility for a low price with a very helpful agent.

The facility is well kept, has easy access and good security. Online reservation were very straightforward and easy. The final reservation, review of facility and handling of paperwork was made easier. Although I suggest calling the facility agent directly ahead of time so you have all the proper supporting paperwork (license, insurance waiver etc....). The agent is very friendly and helpful and this will make this go smoother and quicker.

Recommended: Yes

Great place. Nate is a very good agent

Signed up on line - easy - got a call back quickly - visit and paperwork was quick and easy. Agent - Nate was very courteous and knowledgeable. Last but not least - a good value for the room.

Recommended: Yes

Nate was very helpful on a very busy day.

Looks like a nice company to do business with.

Recommended: Yes

Great!

Recommended: Yes

Very helpful, did not have to wait on arrival to fill out paperwork, was able to have my friend move in while I was completing the paperwork. Orderly Fast helpful staff.

Recommended: Yes

The service was very good but I was upset because nobody had told me that I was required to buy Cube Smart insurance. Strikes me that it's unfair additional price that should be built into the fee. It's misleading and honestly, if I didn't have my truck packed - having left another facility - I would have gone elsewhere. I felt hostage to the insurance.

Recommended: Yes

Recommended: Yes