Public Storage - Stillwater - 5710 Memorial Ave N

Confusing layout!

I felt like a mouse in a maze. There's a map on the wall but it's hard to orientate to it when it is landscape when it should be portrait. Then trying to find the elevator on the way out? There should be signs posted through out the place showing where to FIND the elevator! There are green exit lights but they're are way above and doesn't really help. Didn't know the 3 floor building is hard to access after hours. My instructions says bldg F but the building is actually 6. It can be a lot better if you fix the map and arrows. A consultant could be useful.

Recommended: No

Supportive storage for an immediate need

Was grateful to find available space so close to a current need for storage. Our drop off went smoothly - the site is secure - the storage facility is very user friendly and clean - and the use of functional digital technology was appreciated.

Recommended: Yes

Easy access

Moved in after snow, lanes were plowed and easy to access space. Everything went smoothly.

Recommended: Yes

Very easy process

Very professional process. Got the unit and moved in same day.

Recommended: Yes

Convenient location and customer follow up.

I winged it for my first day so I had to learn procedures on each step that requires you to enter your code . I was in the controlled climate on the third floor. Moving big items will be a challenge like mattresses and oversized furniture.

Recommended: Yes

Good choice!

Excellent service and a very clean, secure facility.

Recommended: Yes

Good overall, website reserve isn't smooth.

The experience was fine and not difficult.

Recommended: Yes

easy to use

very easy to use, professional

Recommended: Yes

Great

Great customer service very clean

Recommended: Yes

So Easy it's almost scary !

Being out of town and finding storage for a 20' boat is by no means an easy task, the process with Public Storage and especially Tiffany's attention to my special needs and details went so smooth I really could not believe it. It's a Pleasure to deal with another Professional !

Recommended: Yes

Very Clean

Staff was very helpful and friendly. And the facility was very Clean ! Not to mention the sparefoot discount! Great experience

Recommended: Yes

Awesome

Best public storage I've been two

Recommended: Yes

Pristine and secure!

Very pristine and secure space. Accommodations with rolling carts is excellent. Thank you!

Recommended: Yes

Awesome place!!! I was pleasantly pleased with everything!!!!

The girls at the office were extremely helpful and made things a breeze!!! The security was impressive and the cleanliness was refreshing!!!! The monthly price cannot be beat !!! If I would of known about this storage facility earlier I definitely would of used it before now!!!

Recommended: Yes

Clean, good place to store.

Clean, good place to store. Clean, good place to store. Clean, good place to store. Clean, good place to store. Clean, good place to store. Clean, good place to store.

Recommended: Yes

Clean facility

I do recommend putting a sign on the building that matches the directions you provide. Everything said to go to Bldg F, which doesn't exist. The building has a sign that says B.

Recommended: Yes

Very helpful, courteous office staff

The gal in the office was so courteous, helpful and very informative. Was able to answer all my questions

Recommended: Yes

Friendly, courteous staff and service

The gal working the counter was above and beyond informative and courteous

Recommended: Yes

Very Clean and safe feeling storage facility

I recently moved my storage unit to this location. It is very safe, well-lit, and has a great unloading area if you are in the larger building.

Recommended: Yes

i get a lot for my money

i enjoy the customer service .good location and place is clean

Recommended: Yes

Make a Wise Decision to your Needs

Great Service fair Rate Easy Access...overall good BUSINESS to Trust

Recommended: Yes

Efficient check in process

Tiffany was extremely helpful in my check in process.

Recommended: Yes

Awesome, as always!

I have rented storage at the Stillwater Public Storage facility several times, and the customer service and the facility itself are top-notch, every time. The people are always friendly and helpful, making sure I get the best fit for my storage needs. It really is a pleasure doing business with them, and the prices are very fair. I absolutely recommend them!

Recommended: Yes

Great deal

The unit was ready without any issues. It's bigger than I expected so I'm thrilled with everything so far!

Recommended: Yes

So Much Better Than Expected

Very happy with the facility and the great service from Dayle. Cleaner and easier to navigate than I would have expected.

Recommended: Yes

It’s a good location, wish it was cheaper, wish unit was bigger,

Good location, customer service is ok. The price of the units are still pricey, and they should have a better description of how big the units are and how much you actually can fit in them.

Recommended: Yes

I love it

Good place to store all my goods for the spring and summer. Very clean and professional.

Recommended: Yes

Secure, clean storage unit for a low rate--definitely a good deal!

Call center info was inaccurate on a couple of points (site did not have 10'X5' units available only 5'X10' with a narrower door; wasn't able to finish registration online since I was using my own insurance), but everyone at call center and on site was friendly and helpful. Secure, clean storage unit for a low rate--definitely a good deal!

Recommended: Yes

Nice and clean.

When I came Feb. 2nd Nancy was very helpful. Had some problems at first figuring out getting in and out but now I think I have it figured out. Ha! Thank you for your help and kindness

Recommended: Yes

Elevator not working

Main exit door still not fixed. Elevators did not work, no answer on intercom. Myself and another couple could get the elevator door open but it would not move, and yes we pressed all the buttons correctly. Finally got an answer on the phone call to the office. A gal came and questioned us saying we probably didn't enter the code correctly. We did the worked for the first trip after many tries and then quit working. Of course they both worked after she came. Said she had fixed the exit door two days ago. I doubt that as it looked exactly the same as it did on Monday. 15 minute drop took an hour. Not happy abou that.

Recommended: No

I was impressed with the security throughout the property

Everything went as expected. No issues encountered...

Recommended: Yes

Excellent experience!

Excellent customer service. Tiffany - and the whole crew - were very friendly and professional. Made sure I got the unit I needed and also made sure I got the best pricing possible, with the least possible paperwork, which I really appreciated! This crew is being very conscientious about keeping customers safe during the pandemic, so I felt very safe doing business with them and going through the rental process. When I made the reservation, they contacted me quickly to make sure I knew how the process worked, and set up an appointment so I wouldn't show up unexpectedly and have to wait. The facility itself is very clean and well-lit and feels very secure. Definitely recommend!

Recommended: Yes

Great experience

Great experience

Recommended: Yes

Convenient Clean & Affordable

Convenient Clean & Affordable I have 2 storage units here currently

Recommended: Yes

Easy process.

Did everything on my phone. Super easy.

Recommended: Yes

Great entry price

Good price. Very new clean facility.

Recommended: Yes

I was very pleased with the person that...

I was very pleased with the person that helped me get a unit rented. He was very friendly and attentive

Recommended: Yes

Had very good customer service and they...

Had very good customer service and they were very accommodating for our storage needs.

Recommended: Yes

Very pleased with Self Storage

Very helpful and friendly staff. Well taken care of and clean units! Thank you!!

Recommended: Yes

Great value, and amazing facility!

We rented a climate controlled 10x10 unit to store half our life while our house is being built and we move from NE. We were able to do all our paperwork setup over the phone and got everything set up so we could just head in. For the price I expected the unit to be run down a bit, but as we pulled up we found a very secure, super clean, and what we found out to be, a brand new storage unit. Amazing from set up to loading up!

Recommended: Yes

Helpful staff

Helpful staff, clean storage space, easy to access.

Recommended: Yes

Great place for Storage

I found the location very good. The premises were immaculate. The unit was perfect and the price was better than other nearby places. The front desk staff person was courteous and efficient. What more can you ask!

Recommended: Yes

Selling home

Staff is very helpful and friendly facilitie is so clean that you wouldn't know that its being used

Recommended: Yes

My experience with Public Storage was...

My experience with Public Storage was excellent. The office clean, security cameras in place and working, person behind the counter was very professional. The storage unit I rented was clean and the perfect size. Security gate fully functional. I was very pleased with my experience and would recommend to anyone needing extra storage.

Recommended: Yes

Sure. was awesome

Works great. Very useful. loved it

Recommended: Yes

Excellent customer service

Excellent customer service Great facility

Recommended: Yes

Great service.

Mary was a delight to work with.

Recommended: Yes

Public Storage is a Great Place to...

Public Storage is a Great Place to store your stuff and the prices are very reasonable if you go online. Staff is very friendly at the Stillwater MN. store too! The only thing I would change is the insurance policy because I do not think we should be required to carry it.

Recommended: Yes

Great employees but hidden fee

Your employees at the storage were very helpful and great to work with. I have rented from public storage before but I think that you should tell everyone that storage insurance is not optional but a required fee upfront. That was what irritated me when I first rented from you. I like to know exactly what I am required to pay, not when I'm signing the papers and then finding out. Thank you, J

Recommended: Yes

Easy online reservation

Easy online reservation, clean facility. Price a little high.

Recommended: Yes

Excellent staff

Excellent staff, prompt service, accommodates change of needs, staff alway pleasant on phone and in person.

Recommended: Yes

The staff at the OPH storage facility...

The staff at the OPH storage facility was very helpful.

Recommended: Yes

Dayle

Dayle was the person who helped me sign up, extremely friendly and kind along with helpful.

Recommended: Yes

very efficient

very efficient, fast and professional.

Recommended: Yes

Had rat poop in the storage bin.

Had rat poop in the storage bin.

Recommended: Yes

Difficulty getting reservation right

Difficulty getting reservation right, good facility

Recommended: Yes

Good service

Good service

Recommended: Yes

Great system and units at a competitive...

Great system and units at a competitive price but do not like required insurance when I already have coverage.

Recommended: Yes

Super friendly knowledgeable staff

Super friendly knowledgeable staff. Competitive rates.

Recommended: Yes

I used the facility for approximately 5 months. I never had an issue. The facility was in good condition-they even filled potholes over the summer. The only 'issue' I had was when I switched to another Public Storage facility (to be closer to where we live). The manager Tamika exhibited over the top customer service with resolving my issue. Tamika was able to work through the 'system' to resolve the issue that had developed. She did not have to do anything, and it could have been one of those situations where 'it is what it is' and I would have been left feeling frustrated with how things turned out. Fortunately, Tamika understood the situation and worked many different options to find a positive resolution for me. I appreciated her effort and her dedication to providing exceptional customer service. Thanks Tamika!

Recommended: Yes

Tamika's customer service is the best. Friendly, helpful and accomadating. This is how service should be.

Recommended: Yes

The girl on the phone was so nice Tamika she looked up everything I asked, funny thing how nice she was my storage is at Wabash were I stopped in today but dria helped me call out to another storage were moving soon closer to that area, nice girls great company .thank you everyone

Recommended: Yes

I stopped in for a unit Tamika was so helpful because she didn't have the size I needed she took the time out to find me what I needed at another location and was able to get a nice price with a move in deal that worked for me she was so understanding and helpful I never had service like this before she is amazing and I would send any and everyone I know here she is super kind she made my day

Recommended: Yes

They accommodated me very well on ...

They accommodated me very well on finding me a unit that was affordable and in my price budget and they provided great customer service I would recommend 2NE1

Recommended: Yes

I found the staff to be knowledgeable ...

I found the staff to be knowledgeable and friendly. It does meet a short term need. I think it is pricey for a small unit. I am also not keen on the fact that they are not climate controlled. But all in all it will do.

Recommended: Yes

First Time user

This is thr first time I have used your service and I am very pleased.

Recommended: Yes

it was just ok

initially my visit was great,as a woman with a disability the man in the office couldnt have been nicer.he allowed my daughter to check the unit nd even put their lock on the unit till she brought our own lock bck.upon doing that they were told they werent authorized to remove their lock so it could be replced with our own becuse i wasnt there.they knew my daughter and grandsons would be loading the storage room for me .so it took another trip to get this done and now waiting another common day off to offload my truck.very inconvenient for me hopefully the remainder of my rentl will go smoother

Recommended: Yes

Clean and dry

I rented one of the climate controlled units and was happy to see metal walls and a dry cement floor and a chicken wire ceiling. There is a cart to help me get my stuff to the unit and staff are very knowledgeable and nice people.

Recommended: Yes

Area is nice and clean

Except, the gate to get in has been not in operating order, you have to enter into the exit what does not seam to be so secure

Recommended: Yes

People are very friendly and helpful.

Great service and move in experience.

Recommended: Yes

Nice place, friendly staff

Went in for a second unit, as we are moving. Only need it for two months. Staff was great and explained everything to us. No high pressure sales for boxes or their materials.

Recommended: Yes

Friendly, fast, easy and clean!

If you are looking for a great storage place, look no further! Public Storage is a great facility! Lonnie was so wonderful, friendly and fun. I instantly felt like I had known her all my life. Very friendly and informative about her job! I would recommend Public Storage to everyone I know looking for a long term or short term solution to a storage need!

Recommended: Yes

We were treated very well.

Would recommend to others.

Recommended: Yes