QuYahni
Apr 03, 2024
So far, so good
The rate is always fantastic when first moving into a unit (first month $1, etc.), but because they reserve the right to raise their rates at any time, it can get a little tricky. My last rental in 2021 started out costing about $13/month for a large room. By the time I canceled it 3 months later, it was already up to $160 and about to increase again. I'm hoping that won't be the case this time around!
Recommended: Yes
Caleene Jones Newman
Mar 19, 2024
Quick and easy storage solution
I looked online for a storage space near Dulles Public Storage has more than 1 facility and more than 1 rental option. I did everything online, it was smooth and easy.
Recommended: Yes
Matthew M
Mar 10, 2024
Easy, convenient, affordable
Happy so far!!! Lots of easy space.
Recommended: Yes
Nadia Elnsag
Feb 26, 2024
The storage unit was cleaned
The storage unit was cleaned and recognized
Recommended: Yes
jesus c medina gutierrez
Jan 23, 2024
Good I will recommend.
I will recommend. It is clean and good location.
Recommended: Yes
Rahul goyal
Jul 02, 2023
Spacious facility
Access is from 6am-9pm. Conveniently located and accessible
Recommended: Yes
Marina
Feb 24, 2023
Difficuld to find the unit due lack of information
It was difficult to find the unit because of the insuficient information provided.
First, there are 3 building on this location: building A, building B and building C. I was given only the unit number, but not the information on the floor number or which building it is. Also, there are no arrow signs on each of the floors that would direct the customer to the ara where the unit is.
So, it turned out that my storage unit is on the secod floor of the building C. All of aforementioned would be highly helpful. Also, the management never responded my messages left after the office hours.
Since I was paying the 2 movers $100.- per hour and came tired by a moving truck from NYC to Sterling, VA, and Public Storage office was closed, at the time, I was not happy to be roaming through the whole complex for 45 minutes to find my storage unit.
Recommended: Yes
Ceamone Jabbie
Dec 06, 2022
Great customer service
The guy that helped to check me in was amazing. I have never had a storage unit so he walked to through the entire process. Great location
Recommended: Yes
amine fettar
Sep 10, 2022
thank you
thank you...........................
Recommended: Yes
Jaime Zevallos
Jun 14, 2022
Good location. Clean property. Secure. Good price
Good location and excellent service very clean and secure
Recommended: Yes
Howard R Seamens Jr
Mar 22, 2022
Good value
Selected this storage unit from among several in the area based on price, climate control, and proximity. Subsequently identified 4 levels of physical security. The manager took the time to show me the facility and answer questions. Recommend selection.
Recommended: Yes
Raymond
Jan 19, 2022
Very nice and bigger than I thought
Hard to find where it was at but overall very nice and exactly what I needed
Recommended: Yes
Shelbi
Oct 31, 2021
Just what we need
We got our unit for a good price and it is more than enough room for our things to store. Someone even called to follow up since we were unable to move in on our move-in date, which was nice.
Recommended: Yes
Zorina Escalona
Oct 26, 2021
Awesome experience
The sales person gave me all information, it was fast check in, it was easy to move.
Recommended: Yes
Robert Gluck
Oct 25, 2021
Online reservation is not enough
After I made my online reservation, there was no indication that I could lose the space I reserved if I did not complete my registration online immediately. As a result, when I arrived 7 days later to claim my space, I was informed that it was no longer available and that it was incumbent upon me to complete the registration online to secure it. I have reviewed the materials emailed to me and that was not stated. Luckily, I got a good deal on a remaining space.
I also would have appreciated more transparent pricing when making the online reservation in terms of clearly calling out the added cost of insurance and the need to buy a cylinder lock.
Also, the elevator closest to our storage unit was out of order which resulted in a much longer walk to move in our stuff.
Recommended: Yes
Julianne
Oct 11, 2021
Would have loved if they provided a map!
I had a lot of difficulty finding my unit but when I did it was smooth sailing from there.
Recommended: Yes
Emma
Sep 09, 2021
Perfect, safe place to store
I just started storing my items at this location and the process was seamless. It was quick to sign up, relatively easy to find my unit once I had a map, and clean. They also provide cylinder locks for your unit which enhance security.
Recommended: Yes
Mary La Valley
Aug 20, 2021
Great customer service.
Easy on-line reservation process. Great on-site customer service: they know the promotions and limits, they know their inventory, they are good listeners.
This facility is CLEAN, quiet and easy to negotiate.
Recommended: Yes
Vee Ellis
Aug 19, 2021
Every thing went smoothly
The Agents were awesome and very helpful
Recommended: Yes
David McHenry
Jul 31, 2021
Easy access, helpful & knowledgeable staff , clean and well managed.
I found the experience of renting my storage solution very positive after the task of moving and packing. The staff was attentive, helpful and efficient ; the price was very competitive in the busy Dulles Airport area. This location offers accessibility and security on top of a variety of storage options. I have already suggested this specific location to several associates and friends ! Thanks !!
Recommended: Yes
Geoffrey MacRae
Jul 26, 2021
Quiet, informative, and easy to navigate.
Much more room than I expected, was able to move in all of my belongings at a low price.
Recommended: Yes
Edward Fuentes
May 13, 2021
I really like this place feels secure
I really like this place feels really secure and is clean and the stuff members are awesome
Recommended: Yes
Srini Gannavarapu
May 01, 2021
Very pleasant experience
Easy paperwork, clear explanation and helpful staff made my experience very pleasant
I will definitely recommend this place for your storage needs.
Recommended: Yes
Sarah Petrin
Apr 26, 2021
Good price, location for storage
Thanks for a quick and smooth move-in process!
Recommended: Yes
908grl
Apr 24, 2021
Promotion is misleading
The “first month for $1” only applies to the rest of the calendar month, not the first 30 days. And the facility I rented from forces you to buy their own lock even though you might have your own.
Recommended: Yes
Jon
Dec 21, 2020
This place met my requirements
I am very picky with selecting a storage unit to store my stuff. This place already exceeded met my requirements. I would come back in the future.
Recommended: Yes
Marie Fogarty
Jul 19, 2020
This is a free, helpful service
Clean, efficient, secure facility. Good location.
Recommended: Yes
Mario
Jul 15, 2020
Great storage location
Absolute fair and great value storage location. Very close to Dulles airport which is excellent for business travelers and professionals like myself.
Recommended: Yes
Jessica
Jul 11, 2020
Affordable
Friendly and helpful staff! Amazing prices!
Recommended: Yes
Bruce
Apr 29, 2020
Good Storage facility
Nice clean and friendly facility.
Recommended: Yes
Mary Anne
Apr 24, 2020
Great location, clean and great customer service.
Lauren, site manager, is tops! I have used many storage facilities over the years and Lauren is, by far, the most organized and efficient pre/check-in process I have experienced. She knows it all, while being friendly and professional - in the face of a pandemic too!
Recommended: Yes
Jeff Reisner
Mar 27, 2020
Excellent service and very...
Excellent service and very accommodating.
Recommended: Yes
Theresa Obrien
Mar 13, 2020
The women at the front desk were very...
The women at the front desk were very professional but also very friendly and helpful.
The storage room was very clean.
Recommended: Yes
James Ransdell
Mar 13, 2020
2 Thumbs Up!!
The Herndon, VA Public Storag on Old Ox Rd is OUTSTANDING!! The facility is clean, and well managed. The staff is great to work with. Every time I have had an issue the staff has had a "Can-Do" attitude and resolved them before I even finished explaining. I give them 2 thumbs up on the awesome scale.
Recommended: Yes
Kenneth Marter
Jan 17, 2020
Elizabeth was great to work with and I...
Elizabeth was great to work with and I have moved some stuff in already without any problems.
Recommended: Yes
Samantha Hundley
Dec 14, 2019
Lauren at the Sterling VA
Lauren at the Sterling VA location was amazing. She made everything quick and painless. We like the convenience of being able to come and go through out the day with our things. Thanks for making this transition easy!
Recommended: Yes
James
Jul 16, 2019
Everyone we worked with were courteous...
Everyone we worked with were courteous and always helpful. The building and units are clean, well lit, and comfortable.
Recommended: Yes
Kimberly Graybill
Apr 10, 2019
Smooth process
Smooth process, very helpful, low cost!
Recommended: Yes
FLBCHBM
Mar 21, 2019
ENTRY doors are always broken and stuck...
ENTRY doors are always broken and stuck open. FIX THEM ALREADY.
Recommended: Yes
Corey N
Feb 11, 2019
Public Storage
5 Stars: Exellent service from young lady at the desk. Very patient and very informative. Easy check in and very decent price for my unit.
Recommended: Yes
Annette
Oct 22, 2018
Service Agent at the Sterling Va office...
Service Agent at the Sterling Va office was very helpful and professional
Recommended: Yes
Lembarki
Sep 04, 2018
Excellent services
Excellent services
Recommended: Yes
ECD
Mar 14, 2017
Great experience
Great security and excellent customer service!!!! Staff have been very attentive in meeting my needs and providing assistance! Thank you!!
Recommended: Yes
Sergio Eberhardt
Jan 05, 2017
My door code is still not working
Can someone call me when my door code works. I have already been stuck inside the storage waiting on a call to get the door open.
Recommended: Yes
