Aug 12, 2021
Unsafe - motorcycle was stolen
We have been renting two storage units and two vehicle spots from Storage of America on Gustine for several months.
From the very beginning, we have noticed many red flags including people milling around inside the facility. Working on cars inside their units. people selling goods out of their units. and more.
Last week my motorcycle was stolen from one of the "secure" vehicle parking spots. These spots are supposedly on video surveillance, but they have been unwilling to pull the video so far which makes me question if the video is actually working, or if they have some knowledge of the crime.
It has been over a week and they are being unresponsive.
I am now questioning the safety of the belongings in our other units.
I would NOT recommend this facility.
It is unsafe and your property is at risk.
Feb 22, 2021
Excellent registration and space assignment.
This an excellent facility. The Manager ensured that the assigned space would meet all of my needs. The location is also very convenient.
Dec 20, 2020
The 2 men working Tony & Bob were awesome
Customer service was awesome & pricing.
Dec 16, 2020
Unit broken into first month-possibly people living in storage units
I cannot give it zero stars or i would.
unit was broken into in less than a month of having it- my husband has been trying to get a refund for 2 days because we prepaid a year- andare filing a police report at the facility right now.
I have seen people walking in and out with just backpacks on which leads me to think they are living in there.
Nov 23, 2020
Great onsite experience
Everything about this process was smooth. I appreciate the great customer service by Tony (I believe is his name). In my opinion, he went above and beyond in making sure I was fully taken care of. He noticed an error made online, he fixed it immediately. He also assisted me to my unit after all the paperwork was completed. The exceptional service in renting a storage unit was unexpected but greatly appreciated!
Aug 01, 2020
Great experience as they were most helpful in our move.
Excellent experience - staff was most helpful and right there to answer any questions we had. Space was clean and ready for us with personal attention to having invoices and info already located in each storage unit. Handling locks was made easy as they were demonstrated by the staff who make sure we understood and knew how to operate on our own for future visits. Although there was a brochure explaining - the staff made an effort to be there if we have questions. First class experience.
Jul 22, 2020
Amanda was great, very nice, took care of us. Highly recommend
Jul 22, 2020
Just what we were looking for
Just what we were looking for
Jun 30, 2020
As Good As Most
I've rented a 5x10 locker and a 20'covered outdoor parking spot at the Gustine location since SOA opened here 2 years ago. The facility is conveniently located, staffed daily, clean, secure, and well maintained but these are base requirements expected from any such facility. What you need to consider when looking for long term storage is the annual rate increase of 10 to 15 percent. I have twice now received a standard form letter giving 30 day notice of pending increase of my monthly rate. While this is fairly typical across the industry it's the downside of the month to month rental platform. While the rates are competitive you should expect a bump at least once every year so factor that into any decision.
May 08, 2020
Very convenient and safe feeling
I had an excellent experience getting started! I decided on a whim to get a small unit and kept seeing the commercial for the Gustine location which is really close to where I live. I signed up online to move in the next day and got a call the next morning before I could get a chance to call them. Took care of everything over phone and email very quickly and got to take some stuff I couldnât stand to sit around with during stay at home orders anymore within 24 hrs. Itâs easy to get in and out and you can drive up close to what looks like pretty much all the units to unload. You can even buy a lock from them to have waiting for you when you arrive, super helpful!
Jan 22, 2020
Great customer service
Staff was so friendly and they made sure I was able to operate the security gates.
Dec 11, 2019
Wonderful auto storage
Very clean safe well lit and professionally run storage facility.
Sep 19, 2019
Great place to store car
Great, cheap place to store a vehicle.
Aug 20, 2019
Exactly what we were liiking for.
This facility is awesome. Clean, bright, secure, and easily accessible.Rick and the other gentleman that was with him (Sorry I cannot remember his name) were awesome and very accommodating, helpful, and professional.I recommend this facility to anyone looking for storage units.
Jun 17, 2019
Good and convenient. Like the setup and location.
Jun 10, 2019
I am completely satisfied.
This facility is idea for anyone. It is surprisingly well maintained. The staff was courteous and detailed. I found this place thru Google and too my surprise, it was conveniently located near me.
May 03, 2019
Needs work. Online does
Great service and very friendly. Highly recommend to anyone
Apr 20, 2019
Best place in town for car storage.
Apr 01, 2019
Truly affordable prices with great features that you normally pay extra if you go elsewhere. Very clean environment and friendly atmosphere.
Oct 30, 2018
Awesome Customer Service
Had all of my questions answered quickly and professionally, absolutely recommend this place to anyone looking for a storage facility.!
Aug 18, 2018
Great location for my camper
I am pleased with the location. I went to location on move-in day without my camper to park. I was told to return the next day with the camper and I would be checked in. I returned and I waited for awhile, but did not see attendant. I left the camper with a note and am waiting for a phone call or email that everything is ok. I hope an attendant will be in the office regularly in the future.
Jun 24, 2018
Perfect for my needs
Lee was fantastic in helping us pick out the unit to accommodate our needs.