Nov 11, 2020
great customer service
great customer service, Radiah was very dedicated.Served me above and beyond expectations. Polite, very helful I am very pleased
Jun 23, 2020
Good quality but not fully accessible
Accessibility issues since there was no elevator and I have a mobility impairment. I was very disappointed with this.
Jun 08, 2020
I had an easy time moving in.
Great work! Clean and easy facilities
Jun 02, 2020
This is my first time ever renting a storage unit Veni kind and I do have to admit I'm impressed with the site.
May 28, 2020
The place was really clean and nice had a lovely experience there
May 03, 2020
The price wasnât like I was told. On the paper was one price and then I had to pay additional money for I donât know what.
Apr 13, 2020
Convenient location and ease of getting to my storage. Clean and lots of space
Mar 17, 2020
Pleasant experience, friendly staff.
Staff is very helpful and knowledgeable. Explained everything I needed to know.
Nov 11, 2019
Good storage, need better access to transport dollies 24 hrs would be ideal. Nice helpful crew.
Sep 19, 2019
Springfield, VA Public Storage
The facility was very neat, clean and well maintained. The agents were very helpful in selecting and reserving the unit that best fit my needs. The personnel that wrote my lease and showed me my storage unit were very pleasant and professional. I am very pleased with my leasing experience.
Sep 03, 2019
Great service. I really liked the professional and customer friendly response from storage manager Radhia. She helped me with all the processes and made my reservation very smooth. I even recommended one of my friend who will be needing storage service soon because of his moving. Great help. Thanks Radhia. I really appreciate your help and support. Have a great day.
May 06, 2019
Super easy to reserve our storage unit...
Super easy to reserve our storage unit and the staff did a nice job of guiding us through the process of completing the paperwork, showing us the unit, and how to gain entry through the security gate.
Apr 29, 2019
Friendly staff, difficult location to maneuver a moving truck
Mar 26, 2019
They excepted my short notice move and...
They excepted my short notice move and provide is exactly what I needed. Plus the staff is really nice!
Dec 15, 2018
Mary and Radhia are very nice and...
Mary and Radhia are very nice and helpful. Thank you
Apr 17, 2018
Good in person, problematic web system
In person, service was friendly and helpful and the inside unit is clean with a communal dolly in easy reach. Website reservation system, though, is trouble -- it apparently allowed multiple people to reserve the last available large climate controlled unit. I arrived on check-in day soon after the facility opened and was not able to rent the unit despite it being available. The site manager was sweating bullets and executed a bunch of gymnastics to make the reservation go through, but only after maybe 45 minutes of wrestling with the out-of-sync web and site systems.
Apr 02, 2018
Good price for the area
Good price for the area. Friendly service. Some costs that are required should be disclosed on the website. Also, wish there was a dolly in my building every time. Should be one dolly per building at least
Feb 19, 2018
I love the service they give me all the...
I love the service they give me all the time thank you
Oct 24, 2017
Vey good service.
Vey good service.
Mir Mahmood Ali
Oct 04, 2017
I was trying to put my stuff away in the unit without a dolly which was making my work very difficult until Miss Radhia and Amy offered me if I want to use Dolly to put away my stuff! Without that it would be so difficult for me.
Great employees !!! Makes my experience amazing and smooth.
Sep 01, 2017
I just opened a storage here. I wasn't very knowledgeable going in.. but I needed it and came in. I was helped by Radhia. She was phenomenal. She was very informed, kind, and had a contagious good nature about her while assisting me. It was speedy, and painless. I was in and out under 20 minutes, and even when unsure she had no qualms in repeating herself. I even lost the card with my information on it! She didn't look annoyed when I asked for a new one. It was awesome customer service.
Aug 29, 2017
Storage Manager (Radhia) was very helpful in selecting the right storage unit for me - got everything set up and finalized in a matter of 30 minutes! Definitely recommend this location - it is easy to access/secure/clean/professional.
Aug 25, 2017
Radhia & Kaila were awesome! Thank you for all your help I will definetly come back here just to see them! :) Excellent customer service and funny too!
Aug 19, 2017
Radhia and Tammy proved excellent service,nice location clean , fun people to deal
Jun 12, 2017
I found the customer service at the location and on the phone to be fantastic. I was disspointed with the predatory business practices surrounding the costing of your product. The unlisted cost of a lock for $20 and the unlisted requirement for insurance make the end cost opaque. If your pricing model does not become more transparent I will need to take my business elsewhere in the future Larry Leventhal
Dec 15, 2015
They were kind and hassle free. Moved in quickly.
Mar 05, 2015
Samina and Radhia at the Fullerton Road location (08154) made the whole process go quickly and efficiently. We described our needs and they helped us find the best solution. It was an overall great experience with superb customer service.
Mar 20, 2014
Mar 20, 2014
great service and prompt action.
the staff were ready, willing and able to asist on move in, which went very smoothly.