Smithfield Safe Storage

The unit was clean and easy to access.

When I first arrived to open my unit, i had difficulty, but the representatives on your phone line were very helpful and patient. It all worked out great.

Recommended: Yes

Great unit

Move in was super easy. My only complaint would be that customer service closes early

Recommended: Yes

Great customer service!

I highly recommend the facility due to the ease of getting the storage unit with online registration. They responded to my emails quickly so that I completed the whole process in a reasonable time. Great customer serviceрџ‘ЌрџЏ»

Recommended: Yes

You need to use a computer not an iPhone

It went well. It was a good experience. We had to figure things out more on our own, but it was pretty self explanatory.

Recommended: Yes

Very clean and great location. Some frustrations though.

I used these units last year and absolutely loved everything about this place but this year I am needing to use them again and having a hard time. It's been a different experience this time. They are still clean and well lit but I didn't get very good communication. The first time i called i got through to someone that was local and helpful but the second time, it sounded like a call center employee that wasn't very helpful. The prices have gone up quite a bit then what I paid last year as well.

Recommended: Yes

Very fast and easy

Very friendly on the phone Understand my need

Recommended: Yes

Well pleased with service and unit!

Very impressed when I called trying to locate the facility as I’m not familiar with Smithfield. She stayed on the phone, assisting with the passcode and until I was able to actually open the unit. Extremely clean unit, so well maintained. Found out last night that it was easy to access the facility from my home without going on a busy Main Street.. Thanks for your help as I was certainly stressed.

Recommended: Yes

No Matter where you live the Drive is Worth it!

Initially I went with these guys because of their pricing. Later I had an after hour, weekend, specific emergency, need for a space. Within minutes of dialing, all was dove. Peace of mind has never come so fastÔÜí´©Å As long as I need storage it will be through these guys. I drove there from Hyrum. I currently drive there from Mendon. TheyÔÇÖre patients & kindness w/late payments or out right overdue amount, is second to none. Their customer Service is outstanding. Thank you KIA for making my hard situation simple. You made my day!

Recommended: Yes

Customer service is top notch!

Very friendly, helpful customer service. Easy to rent and move in same day.

Recommended: Yes

Once things are settled it will be good

I think that it will work well in the future and the customer support people are kind and try to be helpful but they are all in a period of transition because this is a new property for them. My gate code doesn't work yet, the contract is outdated and talks about a lot of things that no longer pertain to the unit. First I had to spend a lot of time on the phone to get the price that was advertised on the website. They assigned me to a unit that was not the right type and was already occupied and then they charged me extra to switch it to what I had originally asked for. I do think that all of this is growing pains that will resolve quickly, but it is extra frustrating to be the guinea pig when it's my first time getting a storage unit and I don't know things either. There was something spilled on the floor of the storage unit. It was an old spill, so it wasn't getting all over my stuff, but I do wish it wasn't there. The reason I would recommend it is that it is fairly convenient, and I do think that it will get better over time and that the mistakes were honest mistakes.

Recommended: Yes

Easy

Did everything online was quick and efficient. The times I had to call my questions were answered quickly. Good service.

Recommended: Yes

Great place

Was responsive when I called and had a question

Recommended: Yes

Very clean facility. Personnel very helpful and a pleasure to talk with.

Everything about this facility exceeded expections. I will recommend to my friends who need a storage facility.

Recommended: Yes

Depending on my continued experience. I'm a new renter.

Upon my initial on-line registration, I was not instructed to include an * before my gate code. My code did not work until a couple times contacting the storage facility directly. I attempted going to the facility in the early afternoon expecting to speak with someone in the office only to find that there are no office hours. I did not see on the website that the facility operates entirely on-line. Once I did get in to see my storage unit, there was no lock inside so I did get one from the box behind the A/C unit which I was told about by management. I would recommend having some sort of office hours at the facility, even if very limited just so that there is help on-site.

Recommended: No

I would recommend this storage company to others. They are fantastic.

The facility is great, the customer service was fantastic. Thank you.

Recommended: Yes

Great storage unit!

Easy move in! Unit was clean and property was well kept.

Recommended: Yes

I'm very satisfied!

Very Clean and I love that they have it gated!

Recommended: Yes

customer oriented

Excellent response to texts and questions

Recommended: Yes

Currently renting from them and they have been so helpful and very nice!

My husband and I have just barely started renting from them and the customer service is amazing! The lady I’ve been speaking with has been so helpful and so kind! She doesn’t rush anything and is always quick to answer! Storage units are very clean. We have had no problems!!

Recommended: Yes

We needed this unit quick and they really helped us out!

I didn't give them any notice, texted about a million times, and then found out they were actually out of town. They still answered texts and communicated fairly well. We moved in on time. Unit was extremely clean, super easy access. I was very pleased.

Recommended: Yes

Easy to setup

I was worried I would have a hard time signing up online and getting setup but it was really fairly easy. I did it all on my phone which was a little harder than if I would have used a computer but I did it

Recommended: Yes

Wonderful

Clean, easy to use, would recommend to anyone

Recommended: Yes

We need a place to store while our house is being built.

The entire facility is blacktopped. The buildings are freshly painted.

Recommended: Yes

It is a real value

I couldn't believe how clean it was.

Recommended: Yes

Good, clean facility but a little over priced.

We liked the facility, we thought it was a little overpriced.

Recommended: Yes

No Contact

I reserved a small storage unit and set up a time on a Saturday to move my things into it. No one was there- I came during business hours- and if no one is going to be there then why have a weekend move in available? Called the office- no answer- received and email to set up pin and unit number etc- still no contact from the people who run it. Went the next day- got into the grounds- found my unit- start moving stuff in—— NO LOCK- and you can’t put your own lock on it because it truly won’t lock. Someone has to be there to put a lock on?!!!!! Go back again during business hours- no one is there again- called - no answer- called the other numbers and got no answers- text the numbers and have gotten no response!!!!! Would never recommend this place to anyone!

Recommended: No

Very efficient.

Very professional, good customer service.

Recommended: Yes

Moved in and it went great!

Made moving an easy transition

Recommended: Yes

Move in went very smooth. Great customer service

Definitely recommend to others

Recommended: Yes

Easiest process ever! Kind customer service from staff

Was the easiest process, manager there was so helpful and kind. Took some of the stress out of our move.

Recommended: Yes

Easy to do business with.

The lot was easy to find. The unit is10’ x 20’ perfect for tent trailer. It is clean. Making A reservation was easy. Contacting the property manager, renting the unit, and arranging payments on the was uncomplicated.

Recommended: Yes

Clean well organized place

Nice place the climate controlled units were clean and well kept

Recommended: Yes

great

This is a very good storage unit and we received great help. Thanks

Recommended: Yes

Nice and helpful

Super clean, easy to work with, great pricing.

Recommended: Yes

Helpful and willing to work with my schedule!

Finding the unit online to reserve it was very easy. I had called to see if I could come after hours because I was working throughout the day and they were willing to work with my schedule. I truly appreciated it. After the paperwork was done an email was sent with my unit number and gate passcode. It was easy, clean, and great price.

Recommended: Yes

Smithfield Safe Storage

The online reservation process was extremely easy and fast. Nikki, the manager for the facility, contacted us to verify move-in dates and times. Even though we couldn't get there during regular hours, she made sure that everything was set up and ready to go. She was friendly and helpful. The unit was clean and new. It seems to have great security measures in place. We've been delighted with their service and facility so far.

Recommended: Yes