Ilona jappinen
May 06, 2023
The unit was clean and easy to access.
When I first arrived to open my unit, i had difficulty, but the representatives on your phone line were very helpful and patient. It all worked out great.
Recommended: Yes
Brandee
May 01, 2023
Great unit
Move in was super easy. My only complaint would be that customer service closes early
Recommended: Yes
Kathy
Feb 11, 2023
Great customer service!
I highly recommend the facility due to the ease of getting the storage unit with online registration. They responded to my emails quickly so that I completed the whole process in a reasonable time.
Great customer serviceрџ‘ЌрџЏ»
Recommended: Yes
Clint Rau
Nov 17, 2022
You need to use a computer not an iPhone
It went well. It was a good experience. We had to figure things out more on our own, but it was pretty self explanatory.
Recommended: Yes
Jessica
Oct 13, 2022
Very clean and great location. Some frustrations though.
I used these units last year and absolutely loved everything about this place but this year I am needing to use them again and having a hard time. It's been a different experience this time. They are still clean and well lit but I didn't get very good communication. The first time i called i got through to someone that was local and helpful but the second time, it sounded like a call center employee that wasn't very helpful. The prices have gone up quite a bit then what I paid last year as well.
Recommended: Yes
Nick
Oct 10, 2022
Very fast and easy
Very friendly on the phone
Understand my need
Recommended: Yes
Wanda Carey
Sep 20, 2022
Well pleased with service and unit!
Very impressed when I called trying to locate the facility as I’m not familiar with Smithfield. She stayed on the phone, assisting with the passcode and until I was able to actually open the unit. Extremely clean unit, so well maintained. Found out last night that it was easy to access the facility from my home without going on a busy Main Street.. Thanks for your help as I was certainly stressed.
Recommended: Yes
Tana Wardle
Aug 31, 2022
No Matter where you live the Drive is Worth it!
Initially I went with these guys because of their pricing. Later I had an after hour, weekend, specific emergency, need for a space. Within minutes of dialing, all was dove. Peace of mind has never come so fastÔÜí´©Å
As long as I need storage it will be through these guys. I drove there from Hyrum. I currently drive there from Mendon. TheyÔÇÖre patients & kindness w/late payments or out right overdue amount, is second to none.
Their customer Service is outstanding. Thank you KIA for making my hard situation simple. You made my day!
Recommended: Yes
Andrea Hayner
Aug 09, 2022
Customer service is top notch!
Very friendly, helpful customer service. Easy to rent and move in same day.
Recommended: Yes
Jo Leary
Jul 28, 2022
Once things are settled it will be good
I think that it will work well in the future and the customer support people are kind and try to be helpful but they are all in a period of transition because this is a new property for them. My gate code doesn't work yet, the contract is outdated and talks about a lot of things that no longer pertain to the unit. First I had to spend a lot of time on the phone to get the price that was advertised on the website. They assigned me to a unit that was not the right type and was already occupied and then they charged me extra to switch it to what I had originally asked for. I do think that all of this is growing pains that will resolve quickly, but it is extra frustrating to be the guinea pig when it's my first time getting a storage unit and I don't know things either. There was something spilled on the floor of the storage unit. It was an old spill, so it wasn't getting all over my stuff, but I do wish it wasn't there. The reason I would recommend it is that it is fairly convenient, and I do think that it will get better over time and that the mistakes were honest mistakes.
Recommended: Yes
Nick Douglass
May 13, 2022
Easy
Did everything online was quick and efficient. The times I had to call my questions were answered quickly. Good service.
Recommended: Yes
Heather Stevenson
May 01, 2022
Great place
Was responsive when I called and had a question
Recommended: Yes
Ted Carr
Apr 27, 2022
Very clean facility. Personnel very helpful and a pleasure to talk with.
Everything about this facility exceeded expections. I will recommend to my friends who need a storage facility.
Recommended: Yes
Heidi Harper
Mar 25, 2022
Depending on my continued experience. I'm a new renter.
Upon my initial on-line registration, I was not instructed to include an * before my gate code. My code did not work until a couple times contacting the storage facility directly. I attempted going to the facility in the early afternoon expecting to speak with someone in the office only to find that there are no office hours. I did not see on the website that the facility operates entirely on-line. Once I did get in to see my storage unit, there was no lock inside so I did get one from the box behind the A/C unit which I was told about by management.
I would recommend having some sort of office hours at the facility, even if very limited just so that there is help on-site.
Recommended: No
Tiffany Roundy
Dec 11, 2021
I would recommend this storage company to others. They are fantastic.
The facility is great, the customer service was fantastic. Thank you.
Recommended: Yes
Marlee Masterson
Oct 09, 2021
Great storage unit!
Easy move in! Unit was clean and property was well kept.
Recommended: Yes
Tiffany Petersen
Aug 30, 2021
I'm very satisfied!
Very Clean and I love that they have it gated!
Recommended: Yes
A Leptich
Aug 02, 2021
customer oriented
Excellent response to texts and questions
Recommended: Yes
Darcee Smith
Jun 22, 2021
Currently renting from them and they have been so helpful and very nice!
My husband and I have just barely started renting from them and the customer service is amazing! The lady I’ve been speaking with has been so helpful and so kind! She doesn’t rush anything and is always quick to answer! Storage units are very clean. We have had no problems!!
Recommended: Yes
Katie L Bell
Jun 07, 2021
We needed this unit quick and they really helped us out!
I didn't give them any notice, texted about a million times, and then found out they were actually out of town. They still answered texts and communicated fairly well. We moved in on time. Unit was extremely clean, super easy access. I was very pleased.
Recommended: Yes
STEVE.........
May 23, 2021
Easy to setup
I was worried I would have a hard time signing up online and getting setup but it was really fairly easy. I did it all on my phone which was a little harder than if I would have used a computer but I did it
Recommended: Yes
Aspen Bullard
May 17, 2021
Wonderful
Clean, easy to use, would recommend to anyone
Recommended: Yes
Ray
May 12, 2021
We need a place to store while our house is being built.
The entire facility is blacktopped. The buildings are freshly painted.
Recommended: Yes
R Banks
Apr 19, 2021
It is a real value
I couldn't believe how clean it was.
Recommended: Yes
Michael
Apr 16, 2021
Good, clean facility but a little over priced.
We liked the facility, we thought it was a little overpriced.
Recommended: Yes
Jena
Mar 27, 2021
No Contact
I reserved a small storage unit and set up a time on a Saturday to move my things into it. No one was there- I came during business hours- and if no one is going to be there then why have a weekend move in available? Called the office- no answer- received and email to set up pin and unit number etc- still no contact from the people who run it. Went the next day- got into the grounds- found my unit- start moving stuff in—— NO LOCK- and you can’t put your own lock on it because it truly won’t lock. Someone has to be there to put a lock on?!!!!!
Go back again during business hours- no one is there again- called - no answer- called the other numbers and got no answers- text the numbers and have gotten no response!!!!! Would never recommend this place to anyone!
Recommended: No
Elena Price
Mar 09, 2021
Very efficient.
Very professional, good customer service.
Recommended: Yes
Brandon
Jan 18, 2021
Moved in and it went great!
Made moving an easy transition
Recommended: Yes
Brandon Harris
Jan 17, 2021
Move in went very smooth. Great customer service
Definitely recommend to others
Recommended: Yes
Lillian Cisneros
Dec 20, 2020
Easiest process ever! Kind customer service from staff
Was the easiest process, manager there was so helpful and kind. Took some of the stress out of our move.
Recommended: Yes
Norman
Jun 28, 2020
Easy to do business with.
The lot was easy to find. The unit is10’ x 20’ perfect for tent trailer. It is clean. Making A reservation was easy. Contacting the property manager, renting the unit, and arranging payments on the was uncomplicated.
Recommended: Yes
Raymond
Oct 07, 2019
Clean well organized place
Nice place the climate controlled units were clean and well kept
Recommended: Yes
Owen
Sep 11, 2019
great
This is a very good storage unit and we received great help. Thanks
Recommended: Yes
Whitney Harris
Jul 31, 2019
Nice and helpful
Super clean, easy to work with, great pricing.
Recommended: Yes
Trevor Harrison
Jul 03, 2019
Helpful and willing to work with my schedule!
Finding the unit online to reserve it was very easy. I had called to see if I could come after hours because I was working throughout the day and they were willing to work with my schedule. I truly appreciated it. After the paperwork was done an email was sent with my unit number and gate passcode. It was easy, clean, and great price.
Recommended: Yes
Priscilla Deaver
May 30, 2019
Smithfield Safe Storage
The online reservation process was extremely easy and fast. Nikki, the manager for the facility, contacted us to verify move-in dates and times. Even though we couldn't get there during regular hours, she made sure that everything was set up and ready to go. She was friendly and helpful. The unit was clean and new. It seems to have great security measures in place. We've been delighted with their service and facility so far.
Recommended: Yes