Oct 23, 2020
I had to viste two of the Location
I had to viste two of the Location , and the people I meet was so ggod,
I would like to thank them
Jun 13, 2020
Manager was very nice and very helpful. We will definitely be recommending this to other family and friends.
May 04, 2020
Nice customer service
Nice customer service. Donna was excellent!
Dec 17, 2019
attendant was awesome and explained...
attendant was awesome and explained everything thoroughly.
Jul 22, 2019
Jun 08, 2019
The manager was very pleasant and...
The manager was very pleasant and showed me two spaces. He assisted me through the process and took the unit the same day. He gave me his business card and expressed I could contact him for any other questions or assistance. His name was Franklin. Thank you for all your suggestions.
May 31, 2019
Great location and value
Great location and value. Very convenient. Office staff could not be nicer! They provide plenty of dollies and a high-security lock on the unit.
May 21, 2018
My experience was generally great
My experience was generally great. I visited the day before to find out some basic information, to compare rates and services with other storage companies. I returned the next day to rent a storage unit. The only reason it was not a five star rating is because, although I did denote to the representative that I was indeed in a rush, she sped through the contractual provisions so quickly, it seemed like the terms read at the end of a radio ad. It did not seem as if I was being informed about what I was signing, but moreso being recited a memorized speech that would satisfy a constructive notice requirement. I don't think it was ill-willed, but maybe it was so routine that the representative did not think about the importance of communicating the message in a clearer, more digestible manner.
Oct 12, 2017
Everymonth i pay my bill Jalonda is always in a good mood and professional and she has a unique name. Go check out public storage and ask for Jalonda the property manager.
Oct 09, 2017
Dorine was fantastic with her services. She made the process easy and quick.
Oct 07, 2017
Jalonda was very helpful with informing me about the storage unit and sign me up very quickly. She made the process very easy.
Sep 27, 2017
Jalonda I have to post this so that when people need a public storage They need to know who they need at every public storage units because she is so professional with everything I needed. thank goodness it was pleasant and nice meeting this worker for the first time. My first storage unit.
Aug 08, 2017
I came all the way down from jersey and these wonderful ladies Jalonda and Dorine helped us find parking and made our day easier moving stuff in the storage. Come here they are awesome
Aug 23, 2016
Great staff and location
The folks at the Public Storage facility in Silver Spring are great. They are so helpful - I'm particularly fond of Lashaun (spelling?). She was wonderful, helping me to assess my real needs. I'll keep coming back...
May 17, 2016
The facility is okay; the lady that helped me sign up was nice/courtesy and hopeful. The facility is decent to mediocre condition and access is okay. There's no interior lighting in your unit and upselling of your locks is pretty annoying negative. Its pretty costly for the condition of the place and access challenges. It would have received lower starts if Ms LaShawn was not so nice.
Mar 04, 2016
Customer service here is wonderful, Derrell was very knowledgeable and explained all details.
Jul 22, 2015
Convient but with limitations.
I like the location, my unit is in the basement level. During the initial visit it was stated there would be a cart to help get items downstairs but when I moved in there was none. The closing at 9pm made is slightly inconvient to add or remove items from the unit..
Apr 01, 2015
Public Storage have helpful and friendly workers even when I was in a rush to secure the unit they worked with me in the time frame that I had to hurry up and get back to finish with the movers who was already loading up the uhaul truck.
Jun 03, 2014
Easy process from start to finish
I had to move my belongings into storage for only a couple weeks. Of course, you pay month to month, but the extremely reduced rent for the first month made Public Storage the obvious solution. It was simple to get registered--reserved online and then spent less than 10 minutes completing the paperwork. My only complaint with getting started is that I didn't realize I was obligated to buy a minimum amount of insurance, but it wasn't much more. It was easy to move in and out, though the location needed more carts. They only seem to put out two at a time. I was very thankful that moving out was so simple. I just had to leave the unit open and let them know I was done. They took a quick look and had me out the door with a final receipt in no time--plus I got to keep the nice lock!