Kelli Stevens
Jan 16, 2023
Great place
Great place, clean facility and knowledgeable staff.
Recommended: Yes
Travis payne
Jul 24, 2022
Staff is very friendly an helpful. Safe place to store.
I really liked how friendly they were and they tried to give me a discount but something happened to where it they weren’t able to. I love the location an the draining system in place made me feel a lot safer leave my things with this facility. Their fence is another assurance with its piked tips. The buildings with inside units are well managed plus temp controlled. Overall great experience thanks
Recommended: Yes
MARY George
Apr 27, 2022
Extremely courteous and helpful personnel
I started out with a very customer friendly person and through out my experience with prime storage I felt all the people I dealt with were very attuned to my needs and were very very helpful.They took time to help me find the right unit that fit my needs. I was truly appreciative
Recommended: Yes
Gail Eberhard
Apr 09, 2022
mold in climate controlled unit
The facility is clean, and although it seems there are regular rate increases to our storage units, the price is still one of the most reasonable compared to other facilities nearby. The facility is secure, the manager does make a lot of effort to address our concerns. Our main concern are the regular rate increases. We have been storing there for numerous years, and we feel there are few incentives for long term renters. Secondly, we have had leakage issues in both our large storage unit and our smaller climate controlled unit which have caused us to have to file an insurance claim. Why pay for a climate controlled unit that can't even be safe from the elements? Why should I have to pay for insurance to cover what you would think you have already paid for?
Recommended: Yes
Arianne Welker
Mar 23, 2022
Easy access
Super easy to rent online and a very convenient location right off of 17.
Recommended: Yes
Traci
Feb 26, 2022
Great place to store your belongings.
Everyone was very nice and did not mind taking us to look at the units before we got it. It was not a long process neither.
Recommended: Yes
Curtis
Jan 08, 2022
Affordable and easy access
Great staff. Clean units. I would recommend this place to all my friends
Recommended: Yes
Wayne K
Apr 14, 2021
UPDATE from 1 star review left 3/23/2021
On 3/23/2021 I had left a 1 star review for this facility. I am pleased to report that Prime Storage has since help resolve my issue with the insurance company. I don't seem to able to edit or remove my original review, so I am leaving a new follow-up 5 star review based their help escalating and resolving my issue. Please know the staff is very patient and the management cares about their customers!
Recommended: Yes
Rob Noble
Mar 24, 2021
Loss leader rate, beware
Storage unit perfect, access great, but a 31% rate increase after one year, seems a little excessive. I wouldn't have any customers left if I increased rates 31% a year. This unfortunately, a common practice in the storage facility industry
Recommended: Yes
Dianne Fink
Mar 23, 2021
Continuously goes up & the benefits are going down
Since we started with Prime Storage they continue to increase prices & yet constantly are taking away all security measures. If I had someone to help me clear out the unit I would - I am very disappointed with Prime Storage
Recommended: No
Ramsey Taylor
Mar 23, 2021
good dry climate storage
frequent price increases are excessive recertification of homeowners insurance for established tenets is an added irritant
Recommended: Yes
James Farrell
Mar 23, 2021
Good and Easy
Very easy storage facility to use. BUT, parking boats, cars, and trailers in an alley and in front of the entrance to our storage becomes increasingly difficult to access when there are two cars or more.
Our visits are random and during the week to avoid this traffic block
Recommended: Yes
Richard Hasenauer
Mar 23, 2021
See below
Clean facility. Good climate control, which along with cost to rent long term, is most important. Although less secure, because there are no longer code entry locks on warehouse entrance doors. Overall, a good storage facility.
Recommended: Yes
Linda Long
Mar 22, 2021
The price went up with no notice. Not happy about that
Not happy about the price hike. And they charged the price even higher charging me for insurance even though I had coverage through homeowners insurance. Not good!!! And they would not refund that amount even though I brought a letter of coverage.
Recommended: Yes
Cliff Starks
Mar 22, 2021
Clean, well kept and out of flood plain
We have had two units here, a inside climate controlled and a outside storage. The facilities are clean and well maintained and it seems to be out of the flood plain. After three big hurricanes, everything stayed dry. Especially when my outside unit is at the end of the building and next to one of the drainage ditches. My only negative is the price continues to rise, so much so we may have to move out.
Recommended: Yes
Cliff Starks
Mar 22, 2021
Clean, out of the flood plain, but getting a little pricy.
We have had two units here, a inside climate controlled and a outside storage. The facilities are clean and well maintained and it seems to be out of the flood plain. After three big hurricanes, everything stayed dry. Especially when my outside unit is at the end of the building and next to one of the drainage ditches. My only negative is the price continues to rise, so much so we may have to move out.
Recommended: Yes
Helen R
Mar 22, 2021
Convenient and secure
Facility is clean and convenient. The security is excellent. We are very happy to have a storage unit at Prime Storage in Shallotte!
Recommended: Yes
Jimmie
Oct 24, 2019
Storage
Awesome personnel, treat you like a long lost cousin
Recommended: Yes
Gary Pitman
Sep 18, 2019
Convenient, clean and reasonably priced.
Moved to the area and did not want to deal with putting things in attic via ladder in garage. This storage is convenient and has reasonable prices. The folks in the office were helpful and friendly. Paperwork taken care of in less than 10 minutes. Moved things in over the next couple of days. Unit was clean and security appears very good.
Recommended: Yes
Bob
Jun 22, 2019
Great, friendly staff.
Clean and spacious. Staff was helpful.
Recommended: Yes
Steve
Apr 29, 2019
Great customer service by Robin
Excellent experience highly recommend
Recommended: Yes
Sandy
Mar 14, 2019
Great palce
Prime was actually recommended to us and we love it.We have been late once and they worked with us not like other storage places...they work with you buildings are nice clean the people are friendly I will definitely be recommending this place to others
Recommended: Yes
Jerry
Jan 18, 2019
Excellent experience!
Very pleasant experience,staff very helpful and thorough !
Recommended: Yes
Jerry
Jan 16, 2019
Great experience !
Excellent customer service ! Very pleased!
Recommended: Yes
Donna
May 20, 2018
Great staff to work with u on renting a storage unit.
Excellent staff. Very helpful.
Recommended: Yes
Whitney
Apr 25, 2018
Great Customer Survice
Quick and Easy Process and very clean facility.
Recommended: Yes
Peter
Apr 13, 2018
Very clean, well kept and affordable
This time I was only renting a small, very small unit and searched the area for the best price. This storage facility was perfect even though I live right next door to one and the trip is 15 minutes to get here. Prime storage is extremely secure, very well kept and very clean. I would highly recommend this storage facility.
Recommended: Yes
Marty
Feb 11, 2018
Awesome customer service and good bargain
This storage unit at Prime Storage meets our needs perfectly. Good price and the staff worked hard to get us the right storage unit for the right price.
Recommended: Yes
michael
Feb 03, 2018
Robin was very helpful and knowledgeable in the selection process.
Convenient to my residence in Sunset Beach, NC. Very easy access and I was happy that Robin the manager was able to extend the hours of access to the facility. I will definitely recommend Prime Storage to my friends and neighbors.
Recommended: Yes
