Jun 05, 2020
Great overall experience so far!
The level of security, the staff, the prompt customer service.
Mar 28, 2020
They always strived to give me the best...
They always strived to give me the best benefit to my need
Mar 23, 2020
Wonderful facility and staff.
This is my second time getting a storage unit at this location. The facility is very nice and the climate control is perfect! The staff have always been very helpful and friendly, even during the current health crisis. Access for large trucks is good and there are plenty of carts at this location. I would definitely recommend Public Storage to my friends and family!
Mar 04, 2020
Easy convenient and affordable.
Great clean site close to downtown. Staff was very helpful and the price was right. Parking area can get busy so best to plan ahead with big loads.
Mar 03, 2020
Great price. Eager staff mostly.
Great price, location. They called a lot about my rez. There are homeless that use the facilities. Just as long as they arenât sleeping there.
Feb 25, 2020
Very busy storage. Limited parking.
Feb 22, 2020
Central city location that is clean, well-lit and spacious.
Very helpful, service-oriented staff. Good prices - particularly for an in-city location. Very clean, well-lit and spacious facility and units.
Sep 12, 2019
The site and staff at Dearborn in...
The site and staff at Dearborn in Seattle have been excellent, clean, well organized, professional, and helpful.
Sep 11, 2019
The people there are very professional and friendly. Was very pleased with the move in
Jul 08, 2019
Extremely nice facility
Extremely nice facility, staff is great
Jun 03, 2019
Great service, knowledgeable, looked out for my service.
Mar 25, 2019
It's early on, But I like the location and the price. Staff is friendly as well.
Feb 26, 2019
Exceptional service, cleanliness at its finest, and security at its best! Pleased that a friend referred me here!
Jan 07, 2019
5 thumbs up...
Really simple process and everyone I've met so far have had impeccable customer service.
Nov 09, 2018
Laura was friendly and helpful with...
Laura was friendly and helpful with every bit and concern I had about the whole process. Not to mention patient with my many questions. Thanks, Laura.
Oct 19, 2018
Great experience. Clean facility, easy to use parking and elevator. Laura at the front desk was very helpful and even funny :)
Sep 19, 2018
I give this an A+
Friendly, helpful staff, and clean facility. Well lit. Seems very secure.
Sep 18, 2018
I encourage to make more Dollys...
I encourage to make more Dollys available
Jul 23, 2018
The staff are amazing and knowledgeable...
The staff are amazing and knowledgeable about their job! They were very helpful and they answered my questions in a timely manner!
Jul 05, 2018
My sign up was quick and easy.
My sign up was quick and easy.
Jul 02, 2018
Great experience with Pamela
May 08, 2018
The storage facility is super-clean and...
The storage facility is super-clean and the people are courteous and helpful.
Apr 12, 2018
Oct 26, 2017
I was given great customer service and they have gone out of there way to help me as well.
Oct 09, 2017
Great facility. Very helpful staff.
Tommy De Vera
Sep 18, 2017
Awesome customer service!!
Awesome customer service!!! Best trained staff i've experienced. Made the stress of moving easy!
Aug 26, 2017
I went in the facility needing space because I am down sizing from a three bedroom into a two bedroom space.I had no clue how large or small of a storage space I would need. Allan Ajeto helped me determine the space by asking a few questions. Totally impressed and happy with the space... I have friends who are relocating here for work and already told them to head to this location. Great customer service and knowledge of product!!! ??????
Aug 16, 2017
Honestly loved the speed of service and kindness of the staff.
Jul 06, 2017
The Seattle Dearborn people are ...
The Seattle Dearborn people are AWESOME! The facility is beautiful! Totally happy with everything!
Novice renter but critical consumer
Jul 03, 2017
Impressed so far
So far, so good. The staff is nice. The facility is new, clean, safe. Hope future access continues to be easy and the facility, staff, security and safety remain as good as they have been upon move in.
Jun 26, 2017
Facility is new and clean! Staff are all friendly and helpful. Thanks to Rio and all others I didn't get the chance to get their names! Only drawback is the height limitation for trucks. The moving company I hired brought their small moving truck and couldn't make the height clearance by an inch. I would give 5 stars to staff!
Jun 15, 2017
Could have been great but felt like a racket in the end
Reserving a unit online was easy and the email showed me what I would owe for my unit. I got a call right afterward to schedule a check-in time. When I arrived to check in, Andrew was there to help me and he's a pro at this - he explained everything wonderfully. However, after the walk through with Andrew, I was really disappointed to discover hidden costs. First, Public Storage requires a particular kind of lock, which I didn't have, and which cost $20! There was no mention of this when I was signing up. Additionally, Public Storage requires insurance coverage of the goods you have stored, which they'll happily sell you. It's a shame, because it could have been a wonderful experience if the price on the website actually showed my final costs. Tacking on additional charges when I arrived on-site made Public Storage seem so sleazy. Maybe these wouldn't be surprises if you're familiar with the self-storage industry, but the business model of tacking on unnecessary fees is going out of style, and Public Storage needs to recognize that.
Jun 05, 2017
Great experience! The manager Justin was great and respectful. He was clear with the policies and helped us with all our questions. Definitely loved their prices too
Jun 02, 2017
Very clean and I have never had trouble ...
Very clean and I have never had trouble finding parking or having access to a cart for moving things into the unit. I wish the hours were better. Trying to get down there before 7pm after a full day of work is stressful. If the hours were until 9, that would even be a little bit more helpful.
May 08, 2017
Amazing customer service!!
Amazing customer service!!
Feb 08, 2017
Just what I needed.
Easy access, great customer service.
Jan 25, 2017
Good in Person, Not as Great over Phone
People were friendly and helpful and the facilities seemed great and taken care of. However how customer service is handled over the phone can be real shady and concerning. Kept going around and around saying they were sorry prices went up between a single day, but they could guarantee prices would be locked for 6months, only to then be told that was a lie and prices can raise up to 30% in a 6 month period, but after THAT, it won't increase again for a year. However they refused to put anything in writing.
Dec 14, 2015
Good experience in general
Unit is fine, staff was great, and price was the best in the area.