May 07, 2019
Easy, pleasant experience
Jennifer was so cheerful and helpful. She made the move in great!
Nov 06, 2016
Customer service was outstanding place was very clean this has been the absolute best storage experience I have ever had even though it was right down the street I would drive a good distance to store my stuff at this location 10 STARS
Jun 10, 2016
Fast, affordable, and Friendly.
I needed a small unit for just a few things. All the places I found in my area were pretty costly for such a small amount of space. I found Storage West online and they had the best deal for how little space I required. I reserved a spot right away to move in that same day and they called immediately to make sure that we set up a time so I wouldn't be missed if they went for lunch or something. Tom helped me out and we saw the space and within minutes we were set to go. Great price, friendly, and super fast to get set up.
Apr 04, 2016
It's my first time with this company and very happy and impress how amazing they are.100%
Mar 26, 2015
Same as above.I really like the eservice and the friendliness of the staff.
Mar 23, 2015
I own a small property management company that has staging furniture.We have rented several storage spaces in the past.I have never been treated so well at any other company and the value of the space is tremendous.Great JOB
Dec 24, 2014
This is the best storage unit I have experienced nationwide.
Jeff and Leslie have gone out of their way to provide anything I need to make my move easy and simple.
Dec 14, 2014
Dec 10, 2014
Tom was very helpful and excellent with customer service
Dec 03, 2014
Oct 29, 2014
Great location, easy to access, very helpful manager, all aspects were excellent
Aug 06, 2014
Beware the add-on fees!
I was in the process of downsizing and wanted to store some Christmas items for a few months, until closer to holiday time. I was happy to see a 3' by 3' size availiable, because that is all I need.
Right now I am renting a 5' by 5' for the same price ($24.95) on the westside. There were NO additional fees, such as administration ( AKA a garbage fee tacked on), and ridiculous mandatory insurance fees. (What do I need insurance for? It's just Christmas decorations, which aren't worth much anyway)
So I made a 4 month reservation, noting that for booking online, I get the 2nd month free. So, figuring 25.00 x 3, I thought I would pay no more than $100. So, first of all, I was told that I couldn't use the standard padlock, that I had just bought, and since my stuff was already in the trunk, I went ahead and paid $13 for their lock. Second, the administration fee. So, in reality, I have already paid another month's fees. Then, the final insult, being told that there was a mandatory $5.95 per month insurance fee. (By the way, you need to . check w/your insurance first. I already have coverage, so sent in proof, and they waived the fee. What a pain!)
After totaling the costs, my bill came to $165, which works out to over $40 a month! For a tiny 3' by 3' ? And, as mentioned above, this place is NOT air conditioned, or even uses swamp coolers like other places. There are just big air fans, which on some days makes it hotter inside than outside. Will not use again.
Aug 05, 2014
The customer service had been fantastic and extremely helpful. Overall, I've been very pleased with the storage facility and space!!
Jun 20, 2014
Tom was great in getting us set up and in to our unit. Like that they are still using normal disk locks instead of the small style that some places have went to.
Mar 04, 2014
Already have 1 unit here, added 2 more temporarily. Great to do business with!
Mar 01, 2014
a HUGE thank you to Diane at the gray rd storage, her pleasant attitude is contagious. she processed my paperwork and allowed me to get started unloading (my helpers couldn't stay around) the truck and figure out what i was going to do with all this STUFF! she also told me about the unique service you have of the rental truck that is available to those moving in.(too bad it doesn't come with 2 muscle bound men to do the work). as it happened i was able to use that truck service 3 days later to once again move into another unit.
with grace, lindy
Dec 08, 2013
Very pleasant experience. Tom was very helpful and professional. My move in was very smooth.
Jul 20, 2013
Good price but not the best cooled
This storage facility is a good storage facility. The price is reasonable and the manager Tom is very very helpful. The cons to this facility is that the facility is stated as being a climate controlled facility but i would beg the differ. The storage facility is probably 10 degrees cooler at most than the outside air temp. Which being in Scottsdale/Phoenix area means it can range from 90-100 degrees for an entire summer. Not sure if ill be keeping my unit here due to photos that are being stored there currently.
Jun 06, 2013
Tom was very helpful and accommodating. He made the experience effortless. Thanks to Tom!!
Jun 05, 2013
We were so pleasantly surprised at the value and of the friendly and professional attitude of Tom Campbell. Would definitely recommend this facility and we are grateful to have found it.
May 21, 2013
May 15, 2013
Better than I expected!
May 14, 2013
The staff was excellent!