Sep 25, 2022
to store my things it was perfect for what I need
Good space and good acess great staff
Sep 19, 2022
Great convenience and service.
Unexpectedly nice location and Julia, at the front desk was awesome.
Jun 09, 2020
Errors and Incorrect information all around
The reservation process and notifications prior to move-in all went well. However, when filling out the paperwork he insisted that we had to carry the insurance even though we confirmed that our homeowners insurance covers it and I had the declaration page. He said that we had to pay for insurance on the unit or couldn't rent. So, we agreed since we had to move in that day. Then that night I read the fine print in the contract and you absolutely do NOT have to buy their insurance or any other. I called to get the insurance removed and the first month insurance charge credited back to my account and was told that they wouldn't be able to credit me and can only change the account in person. I live in another state and was only in town to move into storage for one day.
Also, when we saw the 5x10 unit we knew we didn't need that much space so requested a 5x5 unit instead which were available. However, the same guy said that it wouldn't make sense because the rate we got on the 5x10 unit was less than the 5x5 rate so we stayed with that unit and moved in. Then I go home that night and search online and find that this was also not true. There were 5x5 units available to rent at that facility for $18 less per month.
Finally, they really push buying moving supplies in the store. He really pushed buying more than 10 boxes to get the quantity discount with the assurance that you could return them for a full refund on anything we didn't end up using. So we did, but guess what? We didn't need half of the boxes and went in to return them and get a refund and got attitude and the total hassle. I had to be very insistant just to get my refund on unused boxes.
All around bad taste in my mouth and now I am having to spend endless hours calling the local storage facility, Public Storage central customer service, etc. just to get their employee errors corrected and set my account straight.
Jun 06, 2020
Excellent service and support setup was...
Excellent service and support setup was amazing.
Apr 29, 2020
Close to home but inexpensive compared to other facilities
Some of the storage facilities near my house are expensive. This was very reasonable for a large size unit (10x15). I was hoping for an exterior rollup door but they don't have that. The staff was able to find a unit a short walk inside the facility which I was happy to get. I like using my own lock but they need customers to use the new round, almost bullet-proof locks instead. It's safe, I just hope I don't forget to bring the key. It's right off the freeway which is very convenient for me. The staff was friendly and did their best to respond to my needs.
Aug 29, 2018
Good customer service
I would recommend public storage to anyone.
May 21, 2018
Good support and service
Good support and service. Clean place. Decent pricing
Juan Jose Villarreal
Jun 18, 2017
I would recommend public storage to ...
I would recommend public storage to everyone., is very easy to deal with them., thanks...
Jun 08, 2017
Went in to look for prices on boxes. The employees were very friendly and made me feel welcome. They answered all the questions I had and over all I had an excellent experience. Big thanks Kolbie (one of the associates) she made sure I left with everything I needed. I'll definitely return.
May 27, 2017
Rented a room here to put my things away for the summer. The whole process was pain free. I'll be back in the future.
Mar 28, 2017
Steve was a pleasure to speak with to be introduced to the property. I have had rentals at other public storage facilities and I must say that this is certainly the best. It's very clean, the employees are warm and helpful. After I use this facility I will definitely be coming back here if I need another storage unit.
Kishan Reddy Alumalla
Mar 09, 2017
Roger & Linda Draves
Jan 01, 2017
Just moved in and I am completely satisfied. I feel my belongings are safe and the people in the office are so friendly and efficient!
Dec 02, 2016
I rented here after I received disappointing service from the competition. No regrets. Great work guys
Nov 01, 2016
Too many people in the storage area that I was put in.
There are different areas for storage unit buildings and the one I was put in, I felt everyone else was in as well. We had to keep stopping with the moving process because all the other customers kept coming to use the elevator. We almost did not make the 9pm time because of all the interruptions.
Oct 25, 2016
The rates are exceptionally high
Jan 06, 2016
The staff provided excellent service.
Jun 23, 2015
great people manage the business!
It feels as if Ive known them for years. They care about your security and how important it is that your items are safe. Security is number one for me since I had a break in at Public storage in Santa clara on lafayette. Even calls are answered immediately. Knowledge of space is crucial since it is the determining factor for monthly rent and Ed is pretty right on. Friendly courteous and knowledgeable is the management staff at Mtn View PS.!
Jan 16, 2015
Access to carts / hand trucks too limited by hours. Need access to carts after 6pm. I know I can call in advance, but I dont always know what my schedule is, so hard to do that.
Feb 26, 2014
Useful but expensive and sometimes impractical.
As far as room is OK if that is what you need but it'll be better to have restrooms and more dollies to get stuff in and out without having to wait for one. Hours should be extended at list up until 10PM because people is working and by the time you get to the storage you have little time, also during weekends. A water fountain (tap water) would be nice. Better illumination in the rooms also would be nice.