Sep 21, 2020
Excellent service and friendly staff
Had a great experience with Otis. She was friendly, informative, and very quick about setting me up with a new unit and showing me the ins and outs of the complex.
Jul 02, 2020
Great customer service and cleanliness.
Apr 09, 2020
Adequate for my needs
This location prices by where your unit is located. I use a walker and am disabled with little budget room for a storage.but I got a good price for 10x 10 but on3rd floor had to use stairs no elevator for people freight elevator only people not allowed to ride on it have to hike the stairs.
Mar 10, 2020
Fast, friendly service
Overall service was great! Paperwork was ready, answered all concerns and questions! Very professional and all fine details explained! Iâm unsure of salesman name, I think John, but he was ready! Great customer service!
Feb 07, 2020
Very good customer service
Great prices greasy customer service clean grounds
Jun 10, 2019
Good customer service and clean facility.
The manager was very helpful and efficient when going over the paperwork. Nice facility. Only issue is with the restroom. It needs to be unlocked by the manager every time
Jan 14, 2019
They are friendly And helpful there
Jul 01, 2018
Pretty clean, could use better lighting in some spots but overall good location.
May 23, 2018
Exactly what I was looking for.
Very fast, friendly, gave me clear and concise information.
Mar 13, 2018
I got a great price for my storage. Receptionists was very professional and helpful
Feb 22, 2017
Could be cleaner in the hallways.
Trash usually,piled at stairwells. Possible trip hazzard.
Aug 16, 2016
No parking had to wait in the heat
Was not impressed with storage facility and the only reason I rented is because I had to
Aug 15, 2016
Best Price and value, excellent staff
I was looking for the best price and this was it. However be aware that this is a somewhat bare bones storage facility. Older wood frame structure not concrete and steel. Some doors and handles are hard to open or need repair. Located on a street with less traffic than some places. The managers try to keep things clean. Upstairs gets pretty warm, but this was good enough for me.
Aug 09, 2016
Sure to come back.
Thomas great guy and we'll trained customer support.
Jul 06, 2016
Good customer service. All went well
Mar 30, 2016
La persona que me mostrÃ³ tuvo un trato muy amable y muy bueno y rÃ¡pido.
Mar 21, 2016
Nice place nothing special but the customer service was great !
Feb 23, 2016
I would not recommend it to a relative, because I am hiding from them, and don't wish for them to find me. I don't have any personal friends that I spend a lot of time with. I spend most of my time focusing in the Lord and self education.
Gregory Dios Palabra
Feb 19, 2016
Helps keep my hands free
Anyone seaking answers to their personal load problems. I would tell them my own solutions.
Dec 08, 2015
Easy to find and customer service was great
Facility wasn't too far from where I was moving from. It was very easy to rent the locker.
Jul 21, 2015
Units seem to have good security.
Need a code to get into entrance gate, hours are enforced, cameras in good locations, all units required to have locks upon payment, insurance is mandatory.
Apr 12, 2015
decent price, but you get what you pay for
Reserving the storage unit was easy enough, however, the customer service once there was horrible. I watched others complete their registration relatively quickly and painlessly but when it came to my turn to fill out the paperwork, it seemed that there were miles and miles of red tape and hoops to jump through. I had a couple friends help me move into the unit, but the gate locked on us and it was a nightmare trying to get out. The code that I had originally used to get in was somehow changed and that led us to be locked in. Had to call customer service and wait on hold for half an hour, and even after the representative picked up it still took a while to get out.
Overall, it's cheap and you get what you pay for.
Mar 21, 2015
El personal es muy amable . esperemos q no haya contratiempos con las otras personas q rentan los storages
todo el sistema trabaja a la perfeccion
Jan 02, 2015
great location easy access.
great customer service nice employees, very professsional, they were very helpful in finding my unit size, and assisting me with my storage needs.
Nov 16, 2014
Nov 05, 2014
Staff very friendly
Clean, convenient and friendly.
Oct 16, 2014
Very helpful and great service
Oct 02, 2014
Excellent customer service and great value
I had a great care from the manager Dora and the assistance Jonathan.
Very happy with unit clean and very roomy and the rate is unbelievable.
Aug 15, 2014
Everyone overall were pretty helpful when needed extra hand. When asked abundance of questions i was responded with professor manor and expertise. Thank you
Sep 04, 2013
Very friendly staff and easy access to the unit.
Aug 06, 2013
very nice employees and clean facility i would recommend any time;)
Jul 09, 2013
Good storage spot
I was referred to this spot by a relative. So I already knew what kind of service I was going to get. It's economical,great location, and secured. I am very satisfied with my unit and the customer service.
Jun 01, 2013
Jonathan is excellent
Jul 01, 2012
Very glad to give my business to Cube Smart in Santa Ana
The staff was beyond friendly. Everything was explained thoroughly and patiently. I even decided to change my unit and the other was quickly cleaned out and ready for me in minutes. I feel very safe and proud to store my things at Cube Smart in Santa Ana. I felt that they really genuinely cared about me.
Jun 19, 2012
lady manager should not work here
The lady in the office not only was rude but very unhelpful. she spoke in a demeaning tone and cared more about eating candy and talking to everyone else then addressing our needs. we left the office without renting because we came in second to her getting into what the young gentleman behind the desk was doing with other customers. very unprofessional. save yourself the headache and avoid this location primarily because of this train wreck they call a general manager. another thing we noticed while at the office was that she seems to favor certain tenants. being extremely rude to a select few.
Jun 12, 2012
I've been very happy with my experience with Cubesmart. The staff is very friendly and helpful and answered all my questions. I compared several units in the area and found the prices here to be some of the best.